Job summaryAn opportunity has arisen for a suitably qualified and enthusiastic person to work as part of the Respiratory Physiology team to provide comprehensive administrative support specifically for the Sleep and Home Oxygen Assessment services. You will be required to work across both of our hospital sites, working within the Respiratory Centre at New Cross Hospital, Wolverhampton and Cannock Chase Hospital, Cannock. You will be working directly with the respiratory physiologists and the home oxygen assessment team. The post holder will be required to demonstrate a significant level of initiative in organising their workload, making decisions, and acting in accordance with departmental and trust policy. Previous experience of working in an Administrator role would be preferable. Ideally you will also have experience working within a clinical setting.Main duties of the jobTo provide a comprehensive administrative support service to the Respiratory Physiology team, specifically the Sleep and Ventilation and Home Oxygen Service for Assessment and Review (HOSAR) services, ensuring the highest level of confidentiality is always maintained. The post holder will be required to demonstrate a significant level of initiative in organising their workload, making decisions and acting in accordance with departmental and trust policy.About usThe Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.Job descriptionJob responsibilitiesDay to day management of the sleep and ventilation service, supporting telephone queries, booking appointments, and the issue of CPAP consumables. Manage CPAP review appointments either at 4 weeks post initiation of treatment, virtually at 12 months and face to face/telephone reviews every 2 years. Day to day administrative support for the Home Oxygen Assessment service, answering telephone queries, booking appointments, issuing ALERT information, scanning O2 order safety forms onto clinical web portal. To ensure all information and messages received from patients, colleagues, clinical and managerial staff are communicated efficiently and correctly. This can be of a sensitive or complex nature. Can sometimes be of an urgent nature involving safeguarding. Respond positively and promptly to enquiries and problems received from patients, clinical staff, and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures. Be committed to continual self-development and training to meet the requirements and further development of the specialty. Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies. To accurately create records and update patient related information onto the computerised Patient Administration System (PAS) and clinical web portal. To manage and process data collection and inputting via locally built sleep and ventilation and oxygen service databases, record CPAP consumable use for CCG cross charging purposes, Regular review and production of oxygen concordance reports identifying over or under users of oxygen therapy to the HOSAR lead physiologist. Photocopying, scanning, enveloping and dealing with post as required by Team. Any other duties commensurate with post as requested.Person SpecificationQualificationsEssentialSignificant experience working in an administrator role ideally working within in a clinical settingDesirableNVQ level III or equivalent qualificationsCompleted year 2 of apprentice schemeSignificant office / administrator experienceExperience and SkillsEssentialSignificant experience working in an administrator role ideally working within in a clinical settingDesirableBasic knowledge or experience of home oxygen assessment service administration rolesBasic knowledge or experience of sleep and ventilation service administration rolesHas a basic understanding of CPAP and CPAP consumablesHas skills and experience in the use of databases, either locally built or job specific databasesCommunication SkillsEssentialAble to communicate with various levels of staffCan work as part of a team or independentlyDemonstrates good verbal and written skillsAbility to use tact and empathyDesirableGood IT skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameThe Royal Wolverhampton NHS TrustAddressRespiratory Centre, New Cross HospitalWednesfield RoadWolverhamptonWV10 0QPEmployer's websitehttps://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)