Job summaryAn exciting opportunity has arisen within the Pathology Department at Cwm Taf Morgannwg for full timeMortuary and Bereavement support officers who will be trained to work across the health board sites.The post-holder will undertake a range of duties and contribute to the efficient and effective running of the mortuary service, working under their own initiative and prioritising their own workload to ensure the smooth running of a very busy service and become an integral member of the teamThe applicant should have a good standard of general education and excellent written and verbal communication skills. Applicants should be able to demonstrate an attention to detail and an ability to learn new tasks. They will need to have a sound knowledge of a range of Microsoft office packages. An understanding of customer care and meeting the needs of the general public is necessary for this position, therefore an excellent telephone and communication manner will need to be demonstrated.Main duties of the jobOrganise and co-ordinate the daily caseload to ensure that required tasks are undertaken and completed in a timely manner.Receive and release of bodies, ensuring that they meet quality standards of identification and documentation as defined in Standard Operating Procedures.Prepare and measure bodies. Prepare and lay out bodies in the viewing facility to be viewed by relatives, friends or police.Deal with telephone and other enquiries relating to the service both from inside and outside the UHB, dealing with queries efficiently and politely.Liaise with the Medical Examiner Service and doctors to ensure the completion of death certificates as required.Maintain high standards of hygiene within the mortuary and associated areas.Clean and disinfect equipment and report any problems to the departmental manager. Undertake assessment of infection risks on bodies received in the mortuary.Drive the mortuary's private ambulance in accordance with the provision of the service.Ensure the secure keeping of the department's private ambulance vehicle and fuel charge card.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.About usCwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.We live by our core values:We listen, learn and improveWe treat everyone with respectWe all work together as one teamWe are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.Job descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person SpecificationQualificationsEssentialNVQ Level 2 in Customer Service or possess equivalent qualification or demonstrate skills, knowledge and experience to equivalency.KnowledgeEssentialKnowledge and understanding of death registration and statutory duties.Knowledge and understanding of Medical Examiners Office.Knowledge of the Human Tissue Authority (HTA) structures.Knowledge of customs of other faiths and ethnic groups surrounding death.ExperienceEssentialExperience of working in the care of the deceased.Proven record of excellent communication skills.DesirableProven record of working in the care of the deceased.Experience record of working with distressed and bereaved clients.AptitudeEssentialExcellent telephone and communication skills.Good time management and organisational skills.Must be able to drive as role requires post holder to drive private ambulance.Ability to demonstrate compassion and empathy when dealing with the deceased and their relatives.Good general literacy and numeracy skills.Ability to work as part of a team and on own initiative with minimum supervision.DesirableThe ability to speak or learn Welsh to a satisfactory level.ValuesEssentialSympathetic.Empathetic.Diplomatic.Ability to work independently as well as part of a team.Ability to prioritise competing demands.OtherEssentialMust hold current Driving Licence to undertake duties of the roleAbility to travel within geographical area in a timely manner.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameCwm Taf Morgannwg University Health BoardAddressRoyal Glamorgan HospitalYnysmaerdyPontyclunCF72 8XREmployer's websitehttps://joinctm.wales/ (Opens in a new tab)