Job summaryAn exciting opportunity has arisen for an enthusiastic and organised person to join the fast paced Dorset MSK Triage Team within Dorset Musculoskeletal Services.This is a part time 22.5 hours per week vacancy.The Service is spread across Dorset and with the ability to use virtual communication software, team members can keep in touch on a daily basis.Main duties of the jobIn order to deliver a modernised service that has patient care and communication at its heart, we need people with excellent IT skills and a desire to improve the patient experience.You will work under the direction of the Administration Team Lead with excellent attention to detail.The team is spread across the county so you will need to contribute to team working at the same time as using your own initiative. You will manage patient records through different electronic patient management systems and will deal with patient queries on a daily basis. This will require excellent customer care skills.Experience in a healthcare setting and using patient record systems would be preferred.There may be occasional need for travel between sites.The successful applicant will work at Shelley Road in Boscombe.Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.Interviews are planned to take place F2F or via MS TeamsAbout usAt Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.Our 7,000-strongworkforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.Job descriptionJob responsibilitiesFor the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare is working in partnership with The Princes Trust to support people getting into work, as part of this partnership, we are offering an employability service to support individuals between 16-30 years old with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support please do contact dhc.wideningparticipation@nhs.netPerson SpecificationAdditional requirementsEssentialDemonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.Knowledge, skills and trainingEssentialNVQ level 3 or equivalent in office procedures RSA level 3 or equivalentIT skills - Microsoft office functions and Clinical patient record systemsGood communication skills, both written and verbalEnglish language qualification at CSE level or equivalentPersonal qualities/attributesEssentialAdaptability.Team working.Attention to detailAdditonal RequirmentsEssentialTo manage workload using initiative to enable the post holder to carry out the role effectively.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDorset HealthCare University NHS Foundation TrustAddress11 Shelley Road11 Shelley RoadBoscombeBH1 7JQEmployer's websitehttps://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)