Job summaryThe Royal Orthopaedic NHS Trust is looking for an experienced and skilled Clinical Service Support Manager to join our Oncology & Complex Arthroplasty Service in improving outcomes and care for our patients.This Clinical Service Suport Manager role is an exciting position for an individual who brings excellent engagement skills and service improvement skills as well as a sound understanding of the NHS and cancer.The post holder will provide support to the clinical service manager and the Associate Director of Operations in providing high level leadership and organisation to ensure that all operational processes within the Oncology and Complex Arthroplasty services are developed and implemented to support the Trust.Main duties of the jobLead and manage the individual service in partnership with the Clinical Service Manager whilst sustaining effective working relationships with the divisional team, consultant medical staff, and senior nursing team ensuring that the operational requirements of the directorate are effectively managed and co-ordinated.To develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual and performance targets are met.To work with clinical colleagues to establish and monitor protocols of care provision in order to deliver efficient and effective care pathways which improve patient outcomes.Actively contribute to the service a working co-operatively with clinicians within the service.About usThe Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.Job descriptionJob responsibilitiesThe Oncology Service Support Manager will lead on cancer waiting time data submission and management, as well as ensuring that there are plans in place for continuous improvement in the quality of data captured and in performance through effective monitoring and theme analysis, highlighting any issues to the Clinical Service Manager, Nurse Consultant or Clinical Lead.Person SpecificationExperienceEssentialPrevious NHS experience of managing Cancer / Oncology pathway with ability to understand cancer pathways and processes and how best to improve theseProven track record of delivering against set objectives and achieving key targets, demonstrating continuous and quality improvementsDesirableAble to act as catalyst for change, encouraging innovation and creativity in service redesignExperience of Cancer IT systems ie., Somerset, National databaseKnowledgeEssentialAble to effectively work with members of different professions and across organisational boundariesExcellent understanding of current cancer waiting times targets, guidance and associated rules.Excellent working knowledge of NHS performance requirements including the national cancer performance targets and Care Quality Commission.SkillsEssentialAble to motivate others to work to a high standard and achieve shared objectives.Excellent interpersonal and communication skills, and the ability to motivate, influence, inspire and encourage different and new ways of working.Sets and maintains high personal standards for their conduct, delivery of tasks and leadership approach.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameThe Royal Orthopaedic Hospital NHS Foundation TrustAddressRoyal Orthopaedic Hospital NHS Foundation TrustBirminghamB31 2APEmployer's websitehttps://www.roh.nhs.uk/ (Opens in a new tab)