Job summaryWe are excited to announce we have an opportunity for a Business Administration Apprentice to support our Occupational Therapy out-patient services.We are looking for a highly motivated and enthusiastic candidate who would like to start an exciting career in business administration.The post will be based at Worcestershire Royal Hospital and will support our very busy out-patient services delivering responsive care. You will assist the Business Support Administrator lead and Occupational Therapy Manager with continued modernisation of the service as well as work with other administration colleagues in our service.It would be beneficial that you have a full driving licence and have access to a vehicle in order to work flexibly across all sites, when required. However, this isn't essential as the post will require you to work more statically on the one site you are required.The post offers many opportunities to grow and develop your skills, full training will be provided, and you will be supported by the therapists and other Therapy Services administration teams.We have some wonderful success stories with our Administration apprenticeships and have supported our staff gaining higher positions in the Trust.For further information, please contact Charlotte Jack (Occupational Therapy Services Manager) at Charlotte.Jack@nhs.net or alternatively call 01905 760 624Main duties of the jobThe key duties of the apprenticeship post will be:To provide data inputting using the OASIS system, partially booking and recording activity carried out within out-patient patients during OT assessment and treatment sessions.To assist provide reception duties for the Occupational Therapy out-patient servicesReceive and make work related telephone calls and take accurate messages, respecting patient and staff confidentiality.Provide general administration support to Occupational Therapy department, including typing, dealing with post and correspondence, photocopying, scanning, laminating.To support the Out-patient Services Business Support Administrator ensuring smooth running of reception , completion of required administrative and clerical tasks and out-patient activity collectionTo log maintenance and IT requests and follow up on calls.To assist with housekeeping duties within the departments, ensuring security of the department and its property.To comply with the trusts policies and proceduresAbout usOur purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.The Trust operates hospital-based services from three sites in Kidderminster, Redditch and WorcesterOur workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.Our objectives are simple:Best services for local peopleBest experience of care and best outcomes for our patientsBest use of resourcesBest peopleBetter never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.Job descriptionJob responsibilitiesTo provide data inputting using the OASIS system, partially booking and recording activity carried out within out-patient patients during OT assessment and treatment sessions.To assist provide reception duties for the Occupational Therapy out-patient servicesReceive and make work related telephone calls and take accurate messages, respecting patient and staff confidentiality.Provide general administration support to Occupational Therapy department, including typing, dealing with post and correspondence, photocopying, scanning, laminating.To support the Out-patient Services Business Support Administrator ensuring smooth running of reception , completion of required administrative and clerical tasks and out-patient activity collection.To log maintenance and IT requests and follow up on calls.To assist with housekeeping duties within the departments, ensuring security of the department and its property.To comply with the trusts policies and proceduresPerson SpecificationPersonal QualitiesEssentialAbility to work under pressure/meet tight deadlines whilst delivering high quality workAbility to follow instructions; guidelines and proceduresFlexible approach and attitudeConfident, reliable and conscientiousAble to maintain confidentialityAbility to work effectively as part of a teamWillingness to learn new skillsQualificationsEssentialGCSE A-C (or 4-9) or equivalent in Maths and English, OR, Functional Skills Level 2 or aboveDesirableComputer Literacy Course, e.g. ECDLLevel 2 Customer Service / Administration ApprenticeshipExperienceEssentialExperience of unsupervised administrative work in a busy office environmentDesirableExperience of data inputting and retrievalExperience of document managementExperience of NHS digital systemsKnowledge and SkillsEssentialDemonstrate ability to pay attention to detail, reliably check and record data and be able to self-check completed workDemonstrate excellent interpersonal skillsAbility to communicate both verbally and in writingDemonstrate a good telephone manner and techniqueGood organisational and administrative skillsOther Job RequirementsDesirableCar DriverThe post holder must have a full driving licence and have access to a vehicle in order to work flexibly across all sites.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameWorcestershire Acute Hospitals NHS TrustAddressWorcestershire Royal HospitalCharles Hastings WayWorcesterWR5 1DDEmployer's websitehttps://www.worcsacute.nhs.uk/ (Opens in a new tab)