Job summaryWe are looking for an Outpatient Appointment officerThe position will offer the chance to work with consultants, nurses and their teams, the role is ideally suited to candidates with administration experience with a positive approach to change.If you enjoy a complex and varied workload and have excellent interpersonal skills, this could be the post for you.Main duties of the jobo To ensure all phone calls are dealt with in a professional and timely manner adhering to thelocal targets set by the department and Trusto To ensure all patients and visitors are treated with dignity, respect and empathy at all timeso To deal with patients in a polite and respectful manner complying with their requests where possibleo To respond in a timely fashion to all administrative duties within the teamo To support the implementation of all new IT and patient administration systemso Assist and be pro-active in all modernisation projects that concern the team and improve patient pathwayso To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policyo To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assuranceo To liaise with the team leader to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may ariseAbout usFrimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.Our three core values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialtiesJob descriptionJob responsibilitiesTo provide clinical administrative support to the Consultants and their junior medical staff, ensuring that Trust standards are adhered to in relation to all documentation and data input concerning patients and treatment.See attached JD for role specific responsibilities.Person SpecificationQualificationsEssentialAs per persoGood education to GCSE standard or equivalent experiencen specECDL or equivalentMS Word for WindowsNVQ Level 3 Administration or equivalent practical knowledgeExperienceEssentialExperience of working in an office environmentCompetent with current software programmes (i.e. MS Word, Excel, PowerPoint) o Be able to work in a bBe able to work in a busy environment and remain calm under pressure.Experience of working within a team environmentDesirableWorking in the NHS either in a hospital/private practice/GP settingo Provide general non-clinical adviceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameFrimley Health NHS Foundation TrustAddressFrimley Park HospitalFrimleyCamberleyGU16 7UJEmployer's websitehttps://www.fhft.nhs.uk/ (Opens in a new tab)