Job summaryA new, exciting opportunity has arisen for enthusiastic, organised and motivated individuals to join Cancer Services & Clinical Haematology as a Patient Navigator.The role involve working closely with Clinical staff within tumour groups. Post holders will be required to provide an efficient referral service to Cancer Services, managing the flow of New Patients through a single point of access to Cancer Services and appointing appropriate appointments within their pathway targets and meeting cancer targets. They will liaise with clinical teams, external health care providers and Speciality teams within the Trust. The ability to work independently and follow the policies and procedures for your department is essential. The successful candidates will be able to demonstrate excellent communication skills, flexibility, reliability, must have an organised approach to work and attention to detail are all essential to help support patient flow through the service.Though the job can be challenging at times it is also rewarding.The role has lots of variety and ad-hoc demands and the post holders must possess excellent time management and planning skills. The position provides the opportunity to work within a very supportive and welcoming team and to further develop existing knowledge and skills.Interview Date Friday, 02 August 202437 Hours 30 Minutes/WeekMain duties of the jobRequesting scans and results from relevant external Healthcare providersMake New Patient appointments in the appropriate clinics within the required timescale and ensuring cancer targets are metTalking to patients over the telephone and ensuring that their queries are dealt with efficientlyWorking with other departments within the board including Radiotherapy and Chemotherapy teamAd hoc duties as requested by the clinical teamWorking within a team of Patient Navigators and admin support, led by the Clinic Co-ordinator, to provide a comprehensive Referral ServiceCommunicate with Consultants, Medical Staff and other clinical members of their team i.e. Specialist NursesCommunicate with patients regarding appointments and admissions at the request of the medical staffProvide cover for Pathway Navigator/Clinic Co-ordinator as requiredCover Administrator Support posts Trust wide as requiredTo manage the flow of patients through the single point of access serviceManaging administration of referral spreadsheetsAbout usNewcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.Please see attached information on what Staff Benefits we have to offer at our Trust.We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.Job descriptionJob responsibilitiesTo manage the flow of patients through the single point of access serviceEnsure efficiency of appointment system; monitor the flow of patients into the system and report any concernsLiaise with relevant staff from various health care settings reporting issues and or concernsTo maintain awareness of service delivery developments and contribute to the implementation of change within the serviceTo provide a comprehensive, administrative and clerical support for the Team including issue logsReceive and make calls as requiredTo work flexibly within the team, providing support and training to colleagues in the teamSupervise, train and develop other clerical staffInformation management and data quality is essential to ensuring effective management of appointment ledgersAs a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first months pay.You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancyPerson SpecificationQualifications & EducationEssentialNVQ Level 3 in business administration or equivalent qualification / experienceGood standard of education (GSCE standard or equivalent)Knowledge & ExperienceEssentialExperience of data inputting and assisting with auditsExperience of dealing with patients, public and other health care staffExperience of working within a health care administrative settingExperience of working with information technologyUnderstanding of confidentiality issuesPrevious administrative experienceSubstantial knowledge and experience of Systmone or other Newcastle Hospitals Community EPR systemKnowledge of electronic patient record systemDesirableExperience of working in a health care settingPrevious experience in a higher clerical roleSkills & AbilitiesEssentialAbility to prioritise and organise workload effectivelyOrganisational skillsGood communication/interpersonal skills.Good computing and keyboard skills particularly data entry and word processingDesirableEvidence of ability to take decisions to manage competing priorities, for example patient flowSupervisory skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameThe Newcastle upon Tyne Hospitals NHS Foundation TrustAddressFreeman Hospital317 01 Freeman HospitalNE7 7DNEmployer's websitehttps://careers.nuth.nhs.uk/why-us (Opens in a new tab)