Job summaryTo provide administration support to the POAC team, including both clinical and administration staff groups. Ensuring effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.Main duties of the jobTo provide admin support to the POAC team, including both clinical and admin staff to ensure effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.Provide administrative support to the POAC Ward Manager and Admin Manager.Incorporating printing and photocopying.Provide accurate information for the POAC admin manager and Ward Manager.Adhere to Trust policies and proceduresUpdate Synopsis entries to provide the minimum level of information needed.Assist patients, if required, in order for them to complete their Health Questionnaire on SynopsisPrinting patients SCR's.Contacting patients by telephone to remind them to complete their Health Questionnaire and assisting them with this if required to enable triage nurses to make decision on level of assessment required.Checking and cross referencing upcoming clinics to ensure the majority of patients have completed Health Questionnaires prior to their assessments to assist with patient flow through the department.Photocopying information for the nurses to disseminate to patients.Based on nurses station answering incoming calls - taking messages as and when needed and liaising with appropriate staff to action those messages.Ensure case notes are available for all patients attending the pre-operative assessment centre. This may include retrieving notes form medical records library, secretaries offices etc.About usThe Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.Job descriptionJob responsibilitiesTo provide administration support to the POAC team, including both clinical and administration staff groups. Ensuring effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.Please see the job description for full details.Person SpecificationQualifications and TrainingEssentialGCSE Maths and English Grade C/4 or equivalentExperinceEssentialAdministration experienceProficient typing skillsExperience of working with the public.Understanding of patient confidentiality and Data Protection Act 2018.DesirablePrior NHS administration experience (i.e. use of PAS)Ability to manage databasesKnowledge and ability to demonstrate customer care.Skills and KnowledgeEssentialExcellent communicator, both written and verbally.Able to communicate with people at all levels internal and external to the organisation.Ability to work to policies and protocolsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameThe Royal Orthopaedic Hospital NHS Foundation TrustAddressThe Royal Orthopaedic Hospital NHS Foundation TrustBristol Road SouthBirminghamB31 2APEmployer's websitehttps://www.roh.nhs.uk/ (Opens in a new tab)