Job summaryAn exciting opportunity has arisen for a full time Band 4 Care navigator to join Nottingham CityCare's Post Covid service. This post will be Monday- Friday (37.5 hours) fixed term for 6 months.The Post Covid service provides essential care and support to those who have ongoing and long-term effects as a direct impact of suffering with COVID-19.The Service aims to be a proactive, forward thinking, and dynamic service which provides evidence-based assessment and follow up for individuals requiring on going long covid support and management in the community.The service provides chronic long-term management across both health and social care sectors, including the directing and facilitating of additional referrals required whilst providing support to clinicians and professionals in navigating the required services. The team are based at Aspect House but work across a variety of settings in Nottingham city.The hours of work will between the hours of 8am and 4pm.You will need to hold a valid driving license and have access to a vehicle for this role.For further information please do not hesitate contact Kate Warman Clinical Service Manager on 07825906723 or email k.warman@nhs.netMain duties of the jobWe are looking for an enthusiastic, motivated, and conscientious team member who is willing to learn and work within a growing community Service.You will be an integral part of the delivery of Multi-Disciplinary Team (MDT) meetings and MDT working. The role includes the identification of patients that may require a health or social care intervention or in complex cases an MDT discussion. As part of the Integrated Care system (ICS), City Care is seeking to recruit a Care Navigator who will play a crucial role in establishing integrated health and social care across the City. The role will also involve administrative and data management.You will need to demonstrate excellent interpersonal and communication skills. You must be able to prioritise tasks and manage time effectively, also be able to work in an integrated manner and flexibly within the team and be confident in completing individual tasks, you must also be able to evidence a variety of IT skills.About usWe are a provider of NHS Community Health Services, CityCare exists to support the health and wellbeing of all local people, working alongside other health and care partners to achieve this. We are a value driven, people business with a passion for excellence. Our vision and social purpose is to make a difference everyday to the health & wellbeing of our communities and our values of kindness, respect, trust and honesty lie at the heart of everything we do, guiding how we work together with partners and each other to consistently deliver high quality compassionate care. As a social enterprise we aim to add social value by investing in the future of our local communities and helping to make a difference in peoples lives.CityCare value the benefits of a diverse and inclusive workforce. We encourage applications from candidates who identify as disabled, LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they are currently under-represented within our organisation.CityCare is an equal opportunities employer. We are positive about employing people with disabilities. If you require your application in a different format please contact Human Resources on 0115 8839418. CityCare is committed to the protection of vulnerable adults and children.Job descriptionJob responsibilitiesJob PurposeAs part of the Integrated Care system (ICS), City Care is seeking to recruit a Care Navigator who will play a crucial role in establishing integrated health and social care across the City.To be an integral part of the delivery of Multi-Disciplinary Team (MDT) meetings and MDT working. Their role includes the identification of patients that may require a health or social care intervention or in complex cases an MDT discussion.DimensionsThe post holder will work within Nottingham Citys Primary Networks (PCNs) and within the specialist services acting as the named point of information and a guide to processes for health and social care professionals.The post holder will work within the Post Covid service being a point of contact for patients and clinicians to help provide seamless care.The post holder will organise local MDTs as well as linking in the right professional into the wider MDT meetings.The post holder will provide co-ordination, administrative and data management support to members of multi-disciplinary team within the Post covid service to improve joint working practices leading to more effective patient care.The post holder will work collaboratively with Nottingham Health & Care Point.Key ResponsibilitiesTo receive referral information from members of the multi-Disciplinary team, coordinating the appropriate response based on clinical / presenting need within the agreed pathways to the most appropriate service/s.To make judgments regarding referrals, using triage protocols to ensure that citizens are seen by the most appropriate team / service at the right time to meet their needs. Whilst recognizing the need to involve, or seek advice from, more experienced colleagues as necessary for clinical decision making.To be responsible for the co-ordination and to liaise with all relevant statutory and voluntary sector services including the local authority responsible for the patients care to arrange the necessary support.To become a self-care champion and support the clinical teams around self-care issues,including social prescribing.Be responsible for arranging, attending, and minuting (MDT) meeting and compiling agendas and undertaking associated administrative work and initiating referrals within agreed format / process where appropriate following the discussions. All cases on the list will be reviewed and decisions logged This will include the weekly MDT with secondary care and Primary care.Data managementTo maintain accurate records of referrals ready to provide data to the wider groups and services.To contribute to the integration of health and social care by maintaining up to date recording systems for all agencies within the MDT team and providing information to any member of the neighbourhood team to ease processes and communication in agreement with data protection protocol.To be responsible for recording, reporting, and producing evaluation reports which will include evaluation detailing effectiveness outcomes of new roles. To receive, breakdown and co-ordinate data and produce spread sheets for analysis (which shall include identification of referral trends and geographical spread of referrals and interventions to support the delivery of care within the service).To record patient interventions on relevant electronic database systems (for example SystmOne or other databases if needed.) and contribute to report generation, analysis, and production.GeneralTo be Patient focused when representing the Post Covid service and ensuring that the reception people are given is supportive, welcoming, and helpful.To work within the relevant legal frameworks and understand the Data Protection Act and how this is related to the management of confidential information in accordance with health and social care policy.To plan work using own initiative, whilst being able to work as a valuable member of a team.Assist in the orientation and induction of new starters for the service explaining the Care Navigator role.To have excellent IT skills, to include Microsoft Office, Outlook, and Excel.To undertake general office duties to support the role.To participate in individual appraisal and supervision, contributing to the identification of training opportunities.To work effectively as part of a team and to be flexible regarding working hours to meet the needs of the service.To undertake supervisory responsibilities including supervision and Professional Development Reviews if required.To undertake any additional duties as appropriate and delegated by the clinical service manager.Person SpecificationKnowledge and skillsEssentialExperience of working with reception / telephone environmentsAssertiveness, ability to self-motivate and motivate others.Understanding and able to deal with confidential and sensitive issues when liaising with team members / other professionals.Ability to prioritise, organise and delegate workload to meet deadlines.Excellent communication and listening skills.Awareness of the barriers to effective communicationUnderstanding of and commitment to equal opportunities and equity in service deliveryAbility to work under pressure with constant interruptions requiring skills in multi-tasking, always maintaining accuracy.Ability to communicate with a variety of people from patients to the CCG.Ability to problem solve and support others in resolving problems.Persuasion / influencing skills.Ability to manage conflicting issues assertively and sensitively.Remain calm under pressure.Ability to plan and organise own and teams workload.Be flexible in the management / involvement of development and change.Special RequirementsEssentialAbility to be flexible over hours worked within contracted hours to meet the needs of the serviceAbility to work out of hoursFull driving licence and the ability to travel between locations.QualificationsEssentialExcellent working knowledge of Microsoft Office softwareExperience in admin / business / marketing / customer service environmentDesirableDegree level educationECDL qualificationWorking knowledge of Excel and the management of data basesExperienceEssentialExperience of office procedures working at a high level as part of an administration team / within an administration roleExperience of dealing with sensitive/confidential informationProven administrative experience.Leadership & Development qualitiesDesirableExperience of working within Multidisciplinary teamsRecruitment and selection skillsProven experience of supervising others, including carrying out appraisals and HR management procedures (including absence and performance)Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameNottingham CityCare Partnership CICAddressAspect House, Aspect Business Park26 Bennerley RoadBulwellNottinghamshireNG6 8WREmployer's websitehttps://www.nottinghamcitycare.nhs.uk/ (Opens in a new tab)