Job summaryThe Infrastructure Support Operations Team oversees the monitoring of the IT Infrastructure and Services across NHS Wales.We currently have a permanent opening for a Product Specialist (Monitoring) to manage and support the Monitoring Infrastructure and associated services throughout Wales.We seek a self-driven individual with expertise in monitoring Windows server environments and a strong background in maintaining and managing intricate solutions both on site and in the cloud. Familiarity with the NHS setting is advantageous, and additional value can be attributed to strong communication and problem-solving abilities.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.Main duties of the jobAs a permanent member of the Infrastructure Support Operations Centre (ISOC) team, you'll have the opportunity to cultivate and maintain relationships with various IT departments and teams across NHS Wales.Demonstrating mastery in at least one of the following technologies, along with a deep understanding of at least two others, is essential:- System Center Configuration Manager (SCCM)- System Center Operations Manager (SCOM)- Microsoft 365 Defender for Endpoint- SolarWinds Products including NPM, SAM, WPM, DPA, SRM, VMM, and UDT- Creating and managing SSRS/Power BI Reports- Hardware monitoring tools, such as Dell Open Manage Enterprise- Cloud Monitoring Solutions/Azure Monitor- Extensive PowerShell and automation experience- Strong verbal and written communication skillsAbout usDigital Health and Care Wales (DHCW) is part of the NHS Wales family and has an important role in changing the way health and care services are delivered through technology and data. The organisation supports frontline staff with modern systems and access to important information about their patients, while empowering the people of Wales to manage their own health through digital NHS Wales services.Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.Join our game changing, life-saving team and start making a real difference to health and care services in Wales.Job descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Responsible for the implementation, operation, monitoring, support, maintenance, and continuous improvement of the systems supported by the Infrastructure Support Operations Centre (ISOC) team.Offering guidance and expert advice on matters pertaining to the ISOC team.Providing technical leadership and promoting best practices within the team's functional domain.Ensuring efficient management of infrastructure and application components, with robust security controls and monitoring solutions in place.Overseeing incident, problem, change, and release management in accordance with ITIL guidelines.Managing the support function, ensuring optimal deployment of skills and resources to meet or exceed all service levels and client requirements.Establishing, operating, and ensuring adherence to business and service management processes and procedures.Person SpecificationQualifications and/or KnowledgeEssentialDegree in Information and IT related subject or equivalent qualification or experienceExperienceEssentialSignificant experience of working in an infrastructure monitoring and support role.Proven experience in the analysis, design development and project management of monitoring systems.Excellent understanding and record of translating business/functional requirements into specialist technical specifications and complex operational IT systems.Skills and AttributesEssentialAbility to communicate with staff up to a senior level on complex business or clinical processes.Ability to manage and motivate technical staff by contributing to personal development plans and identifying training needs.Ability to learn and assess new technologies quickly, understanding their wider implications and where appropriate implementing them.Ability to organise own work and manage a team effectively.Implement Change Management methodology within team environment.Ability to analyse and resolve complex IT issues.Proven project management ability.Write structured application code.High quality written and verbal communication skills.Excellent presentational skills.Confident, and flexible towards needs of service.Ability to manage under pressure.Professional and positive approach to work.Ability to establish good working relationships with people at all levels.Determined and self-motivated.Ability to work under own initiative, whilst providing effective leadership both directly to own staff and to groups whilst being an effective member of a Multi-disciplinary environment.Ability to deliver and steer numerous projects through the complete cycle within agreed time scales.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameDigital Health and Care WalesAddressHybrid workingLocation to be confirmed at interviewCF11 9ADEmployer's websitehttps://nwis.nhs.wales/ (Opens in a new tab)