Job summaryAn opportunity has arisen for a full-time Programme Support Administrator in the NW School of General Practice/Primary Care, the largest of its kind in the country. GP Training is experiencing a fast-paced period of expansion and transformation, and this is a busy and varied role which underpins the support of our GP Doctors in Training, the development of our Educator community, and the retention of fully-qualified GPs and other primary care professionals across the North West.The GP School/Primary Care Programme Team holds a national staff recognition award "for always being a vibrant community of talent and flexibility; they showed extra resilience, patience, and innovation to ensure the quality of the work delivered by the school has remained excellent". We are therefore looking for a team player, as the willingness to support other members of our forward-thinking and friendly team is vital.If you are motivated, driven, and hardworking with a 'can-do' attitude, an eye for detail and fantastic organisation skills, this could be an ideal opportunity for you.We are looking for an enthusiastic and organised individual who can manage and prioritise their own workload within a fast-paced environment. A good working knowledge of Office365, including Microsoft Office and the ability to manipulate information from a variety of sources is essential. It is important that the post holder has excellent communication skills and can deal sensitively with people at all levels.Main duties of the jobThe post-holder will provide effective and efficient administrative support to the School of General Practice/Primary Care across a number of areas, including:Organising and facilitating events and courses for GP Educators and Doctors in Training (Face to Face and virtual) and keeping digital course resources up to dateUpdating the GP trainer database and the GMC Connect systemSupporting Annual Review of Competency Progression (ARCP) panels and rotations for Doctors in TrainingProviding secretariat support for meetings encompassing diary management, agenda collation, taking minutes and oversight of action logs where applicableSupporting key workstreams within General Practice and Primary CareBeing a key point of contact within NHS England for external stakeholders, including learners, trainers and external organisationsSupporting a busy shared inboxHelping to ensure that the education delivered to all Doctors in Training is of a consistently high qualityWorking with a wide range of internal and external colleagues to support the work of the SchoolEnsuring consistent, accurate and high-quality information exchange and communicationLeading on specific projects or events as requestedAssisting with general enquiries, via email and over the phoneAbout usThe NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.Making the NHS a great place to work, where our people can make a difference and achieve their potential.Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate careOptimising the use of digital technology, research, and innovationDelivering value for money.If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.Job descriptionJob responsibilitiesYou can find full details of the role within the attached job description.This is a permanent full-time role (37.5 hours per week). Applicants will commence at the bottom of Band 4 with a full-time starting salary of £25,147. This salary is offered in accordance with NHS Terms and Conditions and the NHSE Pay Progression Policy and are subject to annual cost of living review.Your formal office base can be either Piccadilly Place in Manchester or Regatta Place in Liverpool, however you may be required to travel across the North West region to support courses and events. We anticipate that you will spend 2 days per week in the office, and work remotely for the remainder.If you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!Person SpecificationExperienceEssentialSignificant experience of working in an administrative or support roleExperience of arranging/facilitating formal meetings and events, including minutingExperience in communications and stakeholder managementExperience of working to tight deadlines and managing multiple prioritiesAbility to travel across the North West to support GP courses and events as requiredDesirableExperience of working in a training and education environment within the NHSExperience of collating complex information from several database sources and presenting it in a simplified mannerQualificationsEssentialProven skills either through qualification (e.g. A Level or NVQ Level Three in Business Administration) or substantial experience in office administration or similarDesirableEvidence of continuing professional developmentSkills and KnowledgeEssentialComprehensive knowledge and demonstrable experience of Microsoft Office Applications including Word, PowerPoint and ExcelAbility to work without supervision and meet deadlinesEvidence of strong organisational skills/capabilitiesDesirableKnowledge of virtual meeting technologyKnowledge and understanding of the NHS training pathways for GPsKnowledge and experience of trainee and/or educator systems such as GMC Connect, TIS and FishbaseEmployer detailsEmployer nameNHS EnglandAddressManchester Piccadilly Place or Liverpool Regatta PlaceLondon Road or Summers RoadManchester or LiverpoolM1 3BNEmployer's websitehttps://www.england.nhs.uk/about/working-for/ (Opens in a new tab)