Job summaryWe are looking for someone with good organisational and communication skills as they will work closely with a wide MDT Team including clinical oncologists, referring trusts and site-specific MDT coordinators. They need to be proactive and good at working independently as they will be responsible for managing their workload in a timely manner. They will also need to have good attention to detail to ensure patients move swiftly through their pathway. As a key member of the PBT team, they will work closely with the wider multi-disciplinary PBT team.The post holder will be responsible for managing referrals received via the PBT National Referral Portal from a wide catchment area. They will need to ensure that all relevant clinical information is available to facilitate each patient's discussion at a site-specific MDT.They will support the delivery of performance targets including activity and Cancer Waiting Times, by tracking patients through their pathway, and escalating any potential breaches in a timely manner.They will be responsible for booking clinic, CT, MRI and treatment appointments for PBT patients, as well as organising accommodation, transport and interpreters as required.They will also be the first point of contact for many patients, informing them of the appointments and coordinating their PBT pathway.In addition, they will provide supervisory support for the receptionists/concierge team.Main duties of the jobo To manage a diverse patient workload and throughput, co-ordinating the PBT patient pathway to ensure patients are seen in an efficient and timely manner and booked within national and locally set targets. This will require liaising with external trusts and working closely with internal site-specific MDT co-ordinators.o To register and track PBT patients through their pathway, making sure that they progress through the different stages in a timely manner so that they are seen within the cancer waiting time targets.o To organise and maintain precise record keeping providing details of each individual patients position within the patient pathway for use by the multi-discipline team. To communicate information in accordance with and in a manner that is consistent with relevant legislation, policies and procedures. To monitor the processing of all PBT patients and draw to the attention of the PBT Admin Clerical and Bookings Team Manager and the other superintendents any problems and delays.About usUniversity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)National Hospital for Neurology and NeurosurgeryRoyal National ENT and Eastman Dental HospitalsUniversity College Hospital Grafton Way BuildingRoyal London Hospital for Integrated MedicineUniversity College Hospital Macmillan Cancer CentreThe Hospital for Tropical DiseasesUniversity College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.Job descriptionJob responsibilitiesFor the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.This is an exciting opportunity to join one of the largest and most successful Foundation Trusts in the UK with an international reputation and a tradition of innovation. Based in the busy West End of London, we have a lively and vibrant working atmosphere, with quick and easy transport links to all our sites. Our size and resources enable us to offer a range of attractive benefits as well as unparalleled education and development opportunities for staff at all levels. This includes an extensive portfolio of academic and clinical courses and programmes ranging from ongoing personal development through to clinical excellence and leadership skills. UCLH prides itself on its investment in staff both in terms of developing career skills but also its commitment to staff health and wellbeing.UCLH has been designated as one of two national PBT centres for the UK. The PBT department is situated in the new Grafton Way Building and is equipped with four Varian Probeam gantries and a pre-treatment suite consisting of a dedicated CT and MRI scanner. Once fully established, this service will treat around 650 NHS patients and approximately 200 privately funded patients a year. The department mainly treats tumours of the CNS tumours, head and neck cancers and spinal/pelvic sarcomas. Paediatrics, and teenage and young adults, will make up approximately one third of the patient cohort.Come and be a part of the best NHS trust in England to work for, according to our staff*UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.Person SpecificationKnowledge and QualificationsEssentialEducated to GCSE and A level standard or equivalentNVQ Level 3 or equivalentDesirableWilling to undertake further trainingExperienceEssentialRelevant previous experience of administrative work either within the NHS or in other institutionsExperience of admin and filing workDesirablePrevious experience of hospital based systems or other in-house database systems (although training will be given)Skills and AbilitiesEssentialAbility to speak, read and write English clearlyTo demonstrate skills in the use of: Microsoft Word Excel E-mail / Electronic Diary Powerpoint Internet/Intranet AccessCommunicationEssentialEffective communication skills at all levels both within the Trust and beyondAble to deal with situations where there may be barriers to understanding i.e. where English is not the first language or where patients have communication difficulties as a result of their disease.DesirableAbility to deal with situations which may be contentious when speaking to patients and their carers, or in some cases other health care professionalsPersonal and People DevelopmentEssentialExperience of working as a team memberAbility to coordinate and train new staffSpecific RequirementsEssentialUnderstanding of the requirement for patient confidentialityDemonstrate a flexible approach to workAssist with the implementation of new systemsAbility to keep accurate records and an appreciation of why this is importantHighly organised and able to prioritiseAbility to work using own initiativeMethodical approach to workAbility to work under pressureDesirableKnowledge of cancer care / oncologyAwareness of current NHS issues.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameUniversity College London Hospitals NHS Foundation TrustAddressUniversity College Hospital Grafton Way Building1 Grafton WayLondonWC1E 6ASEmployer's websitehttps://www.uclh.nhs.uk (Opens in a new tab)