Can you focus on both providing outstanding service and increasing revenue? The heart of this role is ensuring that every one of our guests receives a warm welcome to the hotel. If you're friendly, focused and love creating a fantastic experience by anticipating guests' needs, you'll be a great fit. Experience in a supervisory role is required, as is excellent written and spoken English. It's a hands-on role, with responsibility for the front desk, concierge, revenue and reservations. You'll build professional relationships with customers, while leading and inspiring your team to provide outstanding service. You'll need to effortlessly combine organisation and communication. One moment you'll be overseeing day-to-day operations or compiling weekly and period end reports, the next you'll be using your familiarity with the hotel's amenities to find solutions for guests and to upsell confidently. You'll also work closely with the General Manager to increase revenue through sales and effective room management, so knowledge of hotel software and reservations systems is essential. What we offer Salary up to £28000 100% service charge, up to approx £2000 per year Attractive staff uniform Flexible working pattern Training and development opportunities including SVQ’s and professional qualifications Staff meals Discounted rates across our group of hotels for accommodation and food & beverage for you and your friends & family Pension Long Service Recognition Pet Bereavement Day Contribution towards driving lessons Charitable fund raising matched up to £250 Paid day off on your birthday each year Ask about our roles for partners in housekeeping, the kitchen, bar or restaurant.