Job summaryOur purpose is to deliver the best possible care for all the people who visit our practices, either as patients, the public or as staff.As one of the largest and busiest surgeries in Wellingborough, our vision is to move from where we are now to where we want to be, the journey from good to great.We are currently seeking a dedicated and skilled individual to join our team.As the Safeguarding & Medical Insurances Administrator, you will play a crucial role in overseeing our safeguarding protocols and managing our medical insurance request. You will be responsible for ensuring compliance with relevant regulations, maintaining accurate records.The applicant will play a crucial role in ensuring all safeguarding tasks and medical report requests are effectively coordinated and completed in a timely manor. Maintaining up-to-date patient records and facilitating seamless communication internally and externally.In undertaking this role you are expected at all times to behave in accordance with our practice values which demonstrate your commitment to the delivery of high quality services to patients. This will be in accordance with agreed objectives, quality standards, and resource constraints.Main duties of the jobSafeguarding Compliance: Maintain accurate records related to safeguarding enquires or requestsDevelop and implement safeguarding policies and procedures in accordance with legal requirements and industry best practices.Prepare, coordinate and minuet safeguarding MDT meetings with the clinical lead relevant agencies where appropriate.Respond promptly and effectively to safeguarding concerns or incidents, and support the safeguarding lead in conducting investigations as necessary and taking appropriate actions.Maintain confidential records of safeguarding cases, ensuring compliance with data protection regulations.Serve as the main point of contact for internal and external enquiries regarding medical insurance and provide guidance and assistance as needed.Collaborate with finance department to ensure accurate payroll deductions and billing for medical insurance premiums.Collaboration: Work closely with teaching staff, parents, and external agencies to address safeguarding matters effectively.Stay informed about changes in safeguarding regulations and medical insurance policies, updating internal processes accordingly.Data Management: Maintain secure and confidential records related to safeguarding incidents.About usAlbany House Medical Centre provides a healthcare service with excellence in serving the local community with compassion and dedication. We are situated in a convenient location, the medical centre is committed to providing comprehensive primary care services, ranging from routine check-ups to specialised treatments, in a patient-centered environment.Our mission is to provide compassionate, accessible, and high-quality healthcare services to individuals and families in Wellingborough. We are dedicated to fostering a culture of wellness, empowerment, and respect for all patients, while striving for continuous improvement in everything we do.Each member of our team is committed to upholding the highest standards of professionalism, empathy, and clinical excellence.Job descriptionJob responsibilitiesSafeguarding Implementation:Develop and implement safeguarding policies and procedures to ensure the safety and security of employees within the workplace.Facilitate training sessions to educate employees on safety protocols and procedures.Collaborate with relevant departments to create emergency response plans and protocols.Prepare, coordinate and minuet safeguarding MDT meetings with the clinical lead relevant agencies where appropriate.monitor incoming correspondences and take action where requiredensure medical records are accurate and maintainedensure the safeguarding register is maintained and updated where neededwork in collaboration with the safeguarding team internally and externallyMedical Insurance Administration:Serve as the primary point of contact for colleagues and service users regarding medical insurance inquiries and concerns.Process and coordinate all private and medical insurance correspondences to the relevant team memberactioning all medical record requests through IGPr systemProcess medical insurance request accurately and efficiently, ensuring fees are paid in a timely mannerStay up-to-date with changes in healthcare laws and regulations to ensure compliance.Review and assess medical insurance request for accuracy and completeness.Liaise with healthcare providers and insurance companies to resolve any issues or discrepancies.Maintain accurate records of medical insurance records, and other related documentation.Prepare documentation for audits and compliance reviews as required.Person SpecificationQualificationsEssentialGCSE or equivalent grade A to C in English and MathsCommunication: Effective communication skills are crucial for interacting with employees, insurance providers, and regulatory agencies to ensure compliance and address concerns.DesirableExperience in using SystmOne and IGPr systemsAttention to detail is essential for accurately processing insurance request, maintaining records, and implementing safeguarding protocols to mitigate risks effectively.The ability to identify and resolve issues related to insurance request, safeguarding procedures, and compliance matters is valuable in this role.Utilise Microsoft Office programs to create documents, analyse data, and communicate effectively.Previous experience in roles related to safeguarding, risk management, or medical insurance administration provides valuable practical knowledge and skills.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameAlbany House Medical CentreAddress3 Queen StreetWellingboroughNorthantsNN8 4RWEmployer's websitehttps://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)