Job summaryAn exciting opportunity has arisen for the post of Senior Operational Manager, working within Older People's Mental Health Acute Services. This will be to cover maternity leave for one year.Main duties of the jobThe post holder will lead the Older People's Acute teams and will support involvement, stimulate transformational change, enhance collaboration and enable direction setting. The post is to cover for maternity leave for a period of one year.About usHello!We are Navigo. We look after North East Lincolnshire mental health and well-being. We are an award-winning social enterprise that provides mental health services to the NHS and beyond.The whole basis of our work is to deliver services that we would be happy for our own family to use.We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility.Ranked as one of the top UK companies to work for, we featured in the Best Companies top 100 large company list and were named sixth best health and social care company 2023.As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and two cafes.Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it.We like to work with forward-thinking people who want to make a difference.Come join us!Job descriptionJob responsibilitiesThe postholder:-Ensures that the OPMH Acute Service is delivered equitably and utilises resources effectively for Older People (Frailty and Fragility) and people with dementia.Supports the Assistant Director in providing strategic direction and leadership to the OPMHS Acute teams, in order to continue to develop the functions and structure of the organisation to best meet the mental health needs of older people, people with dementia and their families.Ensures that the service is delivered to the highest possible standards in accordance with the OPMHS operational plan, relevant national policy and legislation and to meet the requirements specified by the joint commissioners of the service.Has responsibility for managing the OPMHS Acute service in North East LincolnshirePerson SpecificationAdditional CriteriaEssentialCompassionate Open minded, treats colleagues, service users, carers and relatives with dignity and respect.Intuitive and caring nature.To be able to demonstrate an awareness and responsibility whilst recognising the impact frequent exposure to distressing circumstances has on care and compassion.Flexible and adaptable to meet the needs of the service.Sympathetic and considerate towards service users, carers and relatives.Ability to inspire hope, support recovery and make a difference.Act in ways that support equality and diversity.Ability to work independently.Ability to cope with workload pressure and prioritise workload.Ability to think strategicallyOrganisational and leadership skills.Full range of mental health assessment skills, including assessment and management of risk.Ability to assimilate new concepts and approaches to care.Enthusiasm and self-motivation.Ability to prioritise own workload and that of the team.Problem-solving skills.Recognition of the impact of diversity of ethnicity, belief, privilege and capacity for older people and their families.Must have appropriate transport to be able to travel throughout the locality, to meet the needs of the service.ExperienceEssentialCompassionate exceptional interpersonal skills with the ability to communicate effectively with service users, carers and relatives remaining sensitive and empathetic.Knowledge of specialist therapeutic interventions with the client group.Specialist psychological assessment and formulation skills.Knowledge of legislation and its implications for clinical practice.Ability to make clinical decisions around complex and emotive issues with older people and their familiesListens to others views respecting and valuing individual service user needs.Ability to spend some of the day sitting in front of a VDUThe physical dexterity required for basic keyboard skills.Ability to use an appropriate level of Personal Safety techniques to deal with challenging clinical incidents.Ability to communicate highly complex sensitive information in a variety of settings.Ability to inspire, influence and integrate people and services in a diplomatic and sensitive manner.QualificationsEssentialRecognised professional qualification in nursing, social work, occupational therapy or psychologyEvidence of post qualifying professional developmentExperience of managing staff (preferably with a qualification in management)DesirableManagement qualification at Masters level or working towards thisPost-qualifying training in therapeutic interventions (e.g. CBT, solution focused therapy)KnowledgeEssentialProfessional and service user focused approach with inspirational skills, acting as a role model to colleagues and junior staff members.Excellent organisational skills, abilities to manage own time and plan timed activities for staff and service users.Ability to recognise and manage challenging situations in a calm and professional manner.Able to take instruction and direction and work effectively as part of a teamAbility to record and retrieve information on charts/paper and electronic patient records.High standards of written communication skills with the ability to use e-mail and internet.Ability to identify child or adult protection concerns, raise alerts and participate in safeguarding enquires/investigations/case conferencesExperience of working with older people, people with dementia and carers in a OPMHS contextKnowledge and understanding of mental health disorders in old age and dementia and their impact on both the service users and their families/carers.Experience of multi-agency working.Knowledge and understanding of relevant legislation and policies relating to mental health, older people and dementia.Knowledge of the full range of evidence based treatment/therapeutic interventions.DesirableExperience of managing or being responsible for a team or member of a teamExperience of audit/service developmentKnowledge of clinical governanceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameNavigo Health and Social Care CICAddressTees HouseSecond AvenueGrimsbyDN33 1NUEmployer's websitehttps://navigocare.co.uk/ (Opens in a new tab)