Job summaryDo you enjoy working in an exciting and challenging environment? Based at the University Hospital of Wales in Cardiff, we are looking for an experienced and dedicated Service Coordinator to provide essential administrative support to the clinical and medical team in the Neuroendocrine Cancer Service at Cardiff and Vale University Health Board.The post holder will Co-ordinate the provision of a comprehensive secretarial and administrative service to the South Wales Neuroendocrine Cancer Service. The post holder will meet clerical/administrative service requirements efficiently and effectively. They will manage the patient administration including waiting list and referral management, booking processes, correspondence and maintaining medical records. They will assist in the organisation of workload and provision of performance management information whilst communicating with a wide range of professional staff, patients, relative/carers with tact and diplomacy.Main duties of the jobThe Service Coordinator is the central point of contact for the service and provides information for patients, including coordinating incoming referrals to the service. The post holder will be required to update and manage the electronic databases with patient information and sending clinic letters to patients and referring clinicians. Previous experience in a similar administrative role plus excellent secretarial and organisational skills will be required.The successful candidate will be required to demonstrate excellent communication skills and IT ability. The post holder must be able to use their own initiative and also work efficiently as part of a multidisciplinary team.Previous experience in a similar NHS role would be advantageous.The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to applyThis post is fixed term/secondment for 12 months due to maternity cover. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.About usCardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.Date posted10 July 2024Pay schemeAgenda for changeBandBand 4Salary£25,524 to £28,010 a year per annumContractFixed termDuration12 monthsWorking patternFull-timeReference number001-AC226-0724Job locationsUniversity Hospital of WalesHeath ParkCardiffCF14 4XWJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents.Job descriptionPerson SpecificationQualificationsEssentialGCSE English / Maths or equivalentSecretarial qualifications R.S.A Stage III or equivalent computing/business administration qualification or evidence of relevant experienceExperienceEssentialKnowledge & Experience of using Windows, Microsoft Word, PowerPoint, Excel and Outlook Packages.Significant admin/secretarial experienceExperience of team working and working with peopleExperience of database systemsCan demonstrate broad experience in office administrationDesirableExperience of working within health care environmentExperience of working with Microsoft365 products e.g. SharepointSkillsEssentialExcellent I.T. SkillsTeam working skillsWell organised methods of workingExcellent verbal and written communication skillsAbility to organise and collate data using database packagesGood interpersonal skillsAbility to work to deadlines, prioritising workload from a large number of sourcesAbility to work with frequent interruptionsNumeracy skillsAppropriate decision makingSpecial KnowledgeEssentialKnowledge of medical terminologyDesirableKnowledge of a range of UHB policies and proceduresExperience of using patient systems - PMS, Welsh and Cardiff Clinical PortalsExperience of Oracle ordering systemPersonal QualitiesEssentialAble to use initiative and work independentlyAbility to work as part of a teamFlexible to the needs of the serviceCommitted to providing a quality serviceAbility to respond to unpredictable work patternsDesirableAbility to speak WelshPerson SpecificationDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Additional informationEmployer detailsEmployer nameCardiff and Vale University Health BoardAddressUniversity Hospital of WalesHeath ParkCardiffCF14 4XWEmployer's websitehttps://cavuhb.nhs.wales/ (Opens in a new tab)Employer detailsEmployer nameCardiff and Vale University Health BoardAddressUniversity Hospital of WalesHeath ParkCardiffCF14 4XWEmployer's websitehttps://cavuhb.nhs.wales/ (Opens in a new tab)