Services Support Co-OrdinatorJob Type: Full-timeLocation: RickmansworthWe are looking for a dedicated individual to join our services team, providing essential support to achieve new business and retention targets. The role involves a variety of tasks that require a high level of competence, accuracy, professionalism, and attention to detail. If you have a customer-centric approach and are looking to contribute to a dynamic team, this opportunity is for you.Day to Day of the role:Answering inbound calls, including claims overflow calls.Managing the distribution of all correspondence received via post and email.Overseeing inboxes for team members Maintaining postage credit and ordering stationery.Preparing and sending member documentation.Reviewing outstanding renewals and following up on customer invoices.Recording all documents Liaising with clientsEnsuring compliance with regulatory requirements and internal guidelines.Providing excellent customer service by communicating clearly and professionally.Attending regular review meetings and appraisals to monitor progress and identify training needs.Suggesting process improvements to enhance efficiency and client benefits.Building professional relationships and supporting team members to achieve team goals.Required Skills & Qualifications:Customer service experience is preferable.Excellent communication skills, both written and verbal.Ability to listen, respond effectively, and reason through potential problems.Capable of building rapport and successful relationships.Empathetic with the ability to understand and respond to different perspectives.Strong organisational skills with the ability to manage multiple demands.A proactive approach with a ‘can-do’ mentality.Self-motivated and results-driven.Benefits:Excellent company benefitsSupportive team environment.To apply for the Services Support role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.