Job summaryWe have a permanent position for an administrator based at our friendly Single Point of Access Service in St Albans!You will manage all incoming communications including telephone, fax or letter and/or any other forms of communication.You will use information systems to establish the urgent status of potential new referrals.Your will manage day to day enquiries and requests for information.You will work to agreed pathways and protocols to support the clinical advisors and Management team within the Department.There will be a full training programme from an outstanding organisation and be fully supported in your training. We offer a full 8-12 week on site training program.Vacancy may close early if sufficient candidates apply.Main duties of the jobTo be the first point of contact for the service user or carer / relative, establishing the nature of the communicationTo answer all incoming telephone calls and direct them to appropriate clinician/practitioner across the organisationTo identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitionerTo effectively manage incoming and outgoing postTo establish priorities, work independently, and proceed with objectives with minimal supervision.The Single Point of Access is a 24 hour a day, 365 days a year service and Referral Advisers will be expected to work a shift pattern to coverAbout usWe are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality CommissionOur family of over 4200 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:Welcoming. Kind. Positive. Respectful. Professional.Job descriptionJob responsibilitiesWill be responsible for inputting new referrals onto SPA dataTo provide information to callers in response to enquiries for information, accessing relevant electronic/web-based informationTo check the electronic patient systems to establish whether an individual is previously/already known and open to theTo enter appropriate minimum data set on Customer Relationship Management System/electronic patient records, using effective questioning skills and respecting patient confidentiality, working within Trust protocols and legislativeTo identify referrals requiring immediate response and re-direct to appropriate Single Point of Access clinician/practitioner.To contribute to the continuous improvement of service provision by communicating service userTo effectively manage incoming and outgoingTo establish priorities, work independently, and proceed with objectives with minimalFor full details of the role and responsibilities for this vacancy please refer to the Job Description and Person Specification documents attached.Previous Candidates Need not apply.Person SpecificationQualifcationsEssentialGood level of education GCSE s or equivalent including English LanguageGood level of numeracyNVQ 3 or equivalent experience or willing to work towards this qualificationPrevious ExperienceEssentialKnowledge and experience of working with those experiencing mental health and/or learning disability difficultiesBe proficient in the use of computerised systems especially Word and Excel to a level to enable the production of a high standard of finished workThe ability to organise and prioritise own workload within an agreed schedule of work and to work under pressure and within agreed timescalesCommunication SkillsEssentialAbility to communicate effectively when under pressureExcellent communication skills when dealing with service users, relatives, carers and other outside agencies either by telephone/ letter or face to faceGood customer care skillsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameHertfordshire Partnership University NHS Foundation TrustAddress99 Waverley Road, St Albans, AL3 5TL99 Waverley RoadSt AlbansAL3 5TLEmployer's websitehttps://www.hpft.nhs.uk/careers/ (Opens in a new tab)