Job summaryAn exciting opportunity has arisen for a Full Time Specialist Anti-Cancer Treatment (SACT) Pathway Coordinator (37.5hrs) to join our extremely busy Oncology/Haematology Booking Service based at Cheltenham General HospitalYou will play a vital role in the booking and coordination of complex chemotherapy and treatment appointments, ensuring the delivery of a smooth and efficient administration service to our NHS and Private patients.This important role supports the Chemotherapy Outpatient Services in Oncology and Haematology for Gloucestershire Hospitals NHS Foundation Trust.Main duties of the jobYou will be coordinating cancer pathways and booking complex chemotherapy and treatment appointments, ensuring excellent communication with patients, carers, secretarial and clinical staff.You must therefore be a hardworking, pro-active, motivated, resilient and patient focused individual who enjoys working in a challenging and busy environment.You should be extremely well organised with excellent communication and time management skills.Once trained, you will be expected to use your own judgement to resolve issues and have a tactful and sensitive approach to dealing with occasionally difficult situations.You should also be able to work well under pressure, closely following booking rules and guidelines and be able to prioritise your own workload under constantly changing demands.The ideal candidate will have previous experience of Trakcare and be confident in the use of other IT software systems.About usThe Oncology and Haematology Booking Service is made up of 3 small but extremely hardworking and dedicated teams of coordinators across both departments.The SACT Pathway Coordinator will be welcomed into the team based in the Oncology Centre at Cheltenham General Hospital and will work across the service as required.Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.Job descriptionJob responsibilitiesTo manage the booking of appointments for chemotherapy/treatmentsEnsure and implement an efficient chemotherapy/treatment booking service for patients and clinicians ensuring waiting time targets and clinical targets are met and all treatment chair capacity efficiently used at all sites.Monitoring progress of referrals, identifying problems and taking appropriate actions to ensure efficient management of referralsTo action clinic re-scheduling ensuring that clinical priorities are maintained and liaising directly with consultants and nursing team where capacity problems exist.To manage the block booking appointments to ensure clinical priorities are maintained.Making judgements and decisions on flexing template capacity to achieve a balance between clinical priorities and waiting time targetsTo ensure that patients receive a supportive and responsive service tailored to their specific needs particularly where barriers to understanding exist.To ensure accurate and timely data collection. Advising the management and nursing team where over or under capacity issues exist and to suggest ways of addressing these.To ensure investigative results are brought to the attention of the appropriate consultantFor full details please see the Job DescriptionPerson SpecificationQualificationsEssentialEducated to GCSE grade C or above (or equivalent) in literacy and numeracyComputer literate in Microsoft Office packagesDesirableNVQ in Administration level 3 or equivalentExperienceEssentialAppropriate year's experience in a hospital or office environmentPrevious booking office experience (or equivalent)Knowledge and awareness of health and safety issues, risk management, and data protectionDesirableTrakcare and Database proficientUnderstanding and previous experience in medical terminologyKnowledge & SkillsEssentialAbility to concentrate where work pattern is unpredictable and there are frequent interruptionsExcellent communication skills to deal with telephone calls and clinical team members with potentially distressing or emotional contentAbility to use own judgement and initiativeProven organisational skills and ability to prioritise workload and work to deadlinesAbility to follow strict guidelinesDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameGloucestershire Hospitals NHS Foundation TrustAddressGloucestershire Oncology Centre, Cheltenham General HospitalKeynsham Road EntranceCheltenhamGL53 7ANEmployer's websitehttps://www.gloshospitals.nhs.uk/ (Opens in a new tab)