Job summaryWard F6 have a great opportunity for an enthusiastic candidate to join our ward clerk team.We are looking for someone who is organized, professional and motivated to provide efficient and timely support to our nursing and medical staff. Good communication skills are essential as the role involves problem solving, meeting and greeting patients and assisting with enquiries. The successful applicant will be proficient with the use of IT systems and have an interest in supporting a busy surgical ward.If you have the necessary skills, experience and qualities to help us to put patients first, please contact Karen Bugg F6 Interim Ward Manager 01284 713125STAFF CAR PARKINGStaff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30.For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete "on call" duties within their role.The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.Main duties of the jobCommunicating with patients, relatives, carers, remaining professional at all timesCommunicating with Ward staff, external departments within the trustAnswering the telephone, dealing with enquiries and or referring to a trained/appropriate member of staff where appropriateProvide reception duties welcoming patients and visitor to the wardCollect and deliver items, for example medication, patient records or equipment within the trust as requested by clinical staffMaintain accurate data entry including e-care and tracking and collection of notesRequest and lo work repairs via SmartlineEnsure medical notes are filed accurately and are available for staff referenceMaintain adequate stock levels of all stationary and identify any shortfalls so orders can be madeMaintain accurate bed state at all times updating bed board regularlyArrange hospital transport as requestedAbout us#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our communityWe are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.Join us. What will you #BeKnown for?Job descriptionJob responsibilitiesPlease see job description for further details.Communication & Team WorkingThe postholder should:Communicate with patients, relatives, carers and staff using a professional and sensitive manner to respond to a diverse range of enquiriesMaintain effective communication with Ward staff, external departments within the Trust and key stakeholders outside the Trust e.g. GP practices, utilising telephone and e-mail as appropriateAnswer the telephone in a polite and courteous manner, dealing with enquiries to a satisfactory conclusion or referring to a trained/appropriate member of staff where appropriateProvide reception duties by welcoming patients and visitors to the ward/unitAssist patients and relatives with directions through the hospital and escort to other departments when necessaryCollect and deliver items, for example, medication, patient records or equipment within the Trust as requested by clinical staffEnsure the site clinical assistants are given accurate information relating to the bed state of the Ward when requestedWhere appropriate under Nurse in charge or Doctors instructions to telephone the GP to advise of the patients death in hospital.Attend and participate in ward meetings where appropriate.To assist with providing cover at times of sickness or annual leave.Person SpecificationEducation and qualificationsEssentialGCSE English or Maths or equivalent at pass gradeDesirableRSA 1 or equivalentNVQ in Admin/Customer CareExperience and knowledgeEssentialAwareness of Data Protection ActComputer LiterateAble to accurately input dataDesirableExperience as a Ward Clerk within the NHSKnowledge of NHS administrative proceduresPrevious clinical experienceSkills and abilitiesEssentialGood organisational skillsAble to establish effective working partnership with members of the multidisciplinary teamGood written and verbal communication skillsExcellent telephone mannerUnderstand the need for confidentialityPersonal qualitiesEssentialAble to prioritise workAble to work with a multi professional teamAble to cope with pressured and emotional circumstancesAble to deal with all types of queries in a polite and efficient mannerEffective role model, able to demonstrate WSH ambitions and valuesDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameWest Suffolk NHS Foundation TrustAddressWest Suffolk HospitalBury St EdmundsIP33 2QZEmployer's websitehttps://www.wsh.nhs.uk (Opens in a new tab)