All about the Role This is an exciting opportunity to join our team of advisors in the Council's Contact Centre based in Peterborough. The Council's Contact Centre is the single point of telephone and email contact for customer enquiries to Peterborough Council . The support provided by the Contact Centre is designed to deliver a consistent system of triage which has established routes to all council departments. Contact Centre is a high quality, direct service for the public providing advice, assistance and support in a range of council service enquiries. We are seeking individuals who are flexible, team players who can remain calm under pressure and will thrive in a fast-paced working environment. You must have experience of dealing with members of the public over the telephone and will appreciate the confidential and sensitive nature of this post. You'll also need excellent listening and interpretation skills along with the ability to explain information clearly and above all courteously. The main responsibilities will be to positively respond to a wide range of enquiries via telephone and email, including dealing with potentially complex internal and external issues. The Council will provide suitable systems, processes and training to support you in this role. All about our Team Working as part of the integrated front door providing an exceptional service to our local customers. All about You You are flexible in your ability to work the required hours which meet the needs of the service. You are polite and approachable, with great problem solving skills You have experience of dealing with customer queries politely and helpfully within customer care guidelines (A/I) You have experience of working within a team. You are capable of dealing with challenging and concerned customers. You are experienced in the use of IT within an office environment. All about our Benefits We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days bank holidays, sick pay and local government pension scheme… Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards All about our Commitments We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs.. Location : Cambridgeshire

There has never been a better time to work for our council. A surge in growth is about to take place in Peterborough, benefiting everyone who lives, works, and spends time here. At the same time the Council continues to make positive strides on its improvement journey by unlocking potential, driving innovation and creativity and ensuring the best use of its resources. Delivering services which reflect value for money for our residents is the core priority underpinning them all. To support all of the exciting work we pride ourselves in having strong corporate functions. The Finance Team is as the heart of the organisation, playing a vital role in achieving this, and were now looking for a Financial Accounting Manager to support. All about the Role Oversee the financial accounting team and ensure accurate and timely financial reporting. Manage the preparation of financial statements in compliance with regulatory requirements. Develop and implement accounting policies and procedures. Ensure compliance with internal controls and financial regulations. Provide financial analysis and insights to support decision-making. Collaborate with other departments to ensure financial alignment with business objectives. Lead and mentor a team of accounting professionals. All About You Proven experience as a Financial Accounting Manager or similar role. Strong knowledge of accounting principles and practices. Excellent analytical and problem-solving skills. Proficiency in accounting software and MS Office. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Attention to detail and high level of accuracy. Relevant accounting qualifications (e.g., CPA, ACCA). All about our Benefits We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days bank holidays, sick pay and local government pension scheme… Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards All about our Commitments We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs.. Location : Cambridgeshire

All about the Role We are seeking a qualified and experienced Social Worker to join our team in the Peterborough Fostering Service. We are keen to hear from you if you share our enthusiasm and commitment for fostering. You will be supported by experienced, permanent managers and become a member of a knowledgeable staff team. You will have a passion for developing positive working relationships with foster carers and the children they care for; providing them with regular supervision and support. The role of a supervising social worker is unique in providing the opportunity to build professional relationships with fostering families, the children, and young people they care for and all the professionals involved in supporting the care arrangements. Participate in the out of hours Foster Carers Support Line rota providing essential guidance and advice to the Fostering Community in Peterborough. This is a rolling campaign so please don't wait for the closing date to apply; we aim to review all applications quickly and contact you soon after your first application. All about our Team We are a learning organisation and are committed to practice education and developing staff through reflective practice and supervision. We are a friendly, hardworking, and dedicated staff group who offer a supportive work environment. We have 1 full-time Social Worker vacancy in our Support & Supervision Team. All about You If you have experience in the field of fostering or would really like to develop your current social work practice, then we would very much like to hear from you. All about our Benefits We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days bank holidays, sick pay and local government pension scheme… Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards All about our Commitments We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs. Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. Location : Cambridgeshire

There has never been a better time to work for our council. An explosion of growth is about to take place in Peterborough which will benefit everyone who lives, works and spends time here. At the same time, the Council continues to make positive strides on its improvement journey by unlocking potential, driving innovation and creativity and ensuring the best use of its resources. Delivering services which reflect value for money for our residents is the core priority underpinning them all. To support all of the exciting work we pride ourselves in having strong corporate functions. The Finance Team is at the heart of the organisation, playing a vital role in achieving this, and we're now looking for a Head of Corporate Finance to lead our technical team. All about the Role The post will be responsible for the delivery of the Council's statutory financial statements, Treasury Management, providing technical accounting and taxation advice and leading our fantastic Corporate Finance team to success. You will work closely with strategic finance professionals, the deputy section 151 officer and the external auditor and you'll maximise the benefit of the Unit4 system. All about You To apply for this post, you must be CCAB qualified with experience working in local government finance, specifically you must be able to: Apply technical skills and knowledge required and demonstrate a business like approach to the role. Be able to demonstrate strong leadership skills to successfully navigate the team though the annual process. Be able to nurture and invest in development of the team to provide resilience and succession planning. Effectively prioritise and manage multiple demands with minimal direction for yourself and the team. Demonstrate a proactive and flexible approach and a persistence and resourcefulness to get things done. Resolve complex financial problems with sound workable solutions. Develop effective working relationships with multiple stakeholders including senior and operational leaders, other finance professionals, member and the external auditors. Confidently communicate technical financial information to non-finance specialist, including members. Drive the implementation of improvements in finance processes, controls and reporting. All about our Benefits We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 34 days bank holidays, sick pay and local government pension scheme… Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards A market supplement up to £5,000 will be available for an exceptional candidate. All about our Commitments We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs.. Location : Cambridgeshire

This role has a salary range of £61,784 - £67,859 per annum, working 36 hours per week. We have an opportunity for a highly motivated and strategic individual to join our Surrey Pension Team (SPT) as a Senior Resources & Performance Manager. This is a key leadership role, responsible for driving forward the enabling functions that underpin the success of our service. You will lead a team of managers and officers across Marketing and Communications, Culture, Learning and Development, Digital and Data, and Performance. Working closely with the Head of Pensions - Resources and the Pensions Senior Leadership Team, you will play a key role in designing and developing our strategic plan and ensuring it is delivered effectively and efficiently. This role is ideal for someone who thrives in a fast-paced, collaborative environment and is passionate about delivering high-quality public services. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Team The Surrey Pension Team is responsible for administering the Surrey Pension Fund, which is part of the national Local Government Pension Scheme (LGPS). Surrey County Council acts as the administering authority, overseeing investment, funding, governance, and the day-to-day administration of the fund. With a value of over £6 billion, the fund supports more than 130,000 members and around 500 participating employers, including councils, universities, colleges, academies, and private sector organisations delivering public services. The team manages the full pension lifecycle-from onboarding new members to processing retirements and dependents' benefits. Our mission is to deliver a first-class customer experience while maintaining the long-term financial sustainability of the fund. We foster a culture of collaboration and continuous improvement, working closely with stakeholders to ensure our services are efficient, transparent, and responsive to the needs of our members. About the Role In this role, you will lead and develop a high-performing team responsible for a range of enabling functions. You will play a central role in driving digital transformation and continuous improvement across the service, ensuring that innovation, efficiency and high performance are embedded in our ways of working. You will provide strategic oversight of performance and resource management, acting as a key facilitator for the Pensions Senior Leadership Team. As part of your responsibilities, you will also deputise for the Head of Pensions - Resources at key meetings and forums. Your work will support the development and implementation of both strategic and operational plans for the Surrey Pension Team. In addition, you will manage strategic partnerships and procurement processes and be responsible for drafting and presenting reports to the Local Pension Board and Pension Committee. Shortlisting criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Experience of senior leadership in a change management or continuous improvement type role. Strong strategic planning, programme management, and digital transformation skills. Excellent communication, influencing and stakeholder engagement abilities. A track record of delivering results across learning and development, change, and performance. High proficiency in Microsoft tools (PowerPoint, Power BI, Excel, etc.). As part of the application process, you will be asked to upload your CV and answer the following questions: Please describe your experience in a senior leadership role where you were responsible for driving change management or continuous improvement. What were the key challenges you faced, and how did you overcome them? Tell us about a time when you led a strategic planning or digital transformation initiative. What approach did you take, and what impact did it have on the organisation or service? Effective communication and stakeholder engagement are vital in this role. Can you provide an example of how you have successfully influenced key stakeholders to support a strategic or operational change? This role requires strong analytical skills and experience in using applications to manage projects and performance. Please give an example of how you have used tools, such as Prince2 and MS Project, to support project and performance management. The job advert closes at 23:59 on 31/08/2025 with interviews to follow. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.. Location : Weybridge, Surrey

Create Moments that Matter... become a foster carer Have you got a spare bedroom? Are you over 21? The Peterborough City Council Fostering Service are currently seeking passionate and dedicated people to join our existing cohort of foster carers, to provide a loving, stable home for local children and young people. If you can answer yes to the above questions, you could be a fantastic foster carer! Fostering is not only a life choice but can also be an extremely rewarding career choice. Our generous financial allowances help you to provide care for a local child and/or children, whether that be on a short or long-term basis. As a foster carer, you will be home based and will have full support from the experienced in-house fostering team, based at Sand Martin House, Peterborough. At Foster for Peterborough, (a not-for-profit fostering local authority service) we offer many types of fostering to suit your lifestyle and commitments. Our friendly and knowledgeable recruitment team will discuss with you how fostering might fit your current commitments and find a type of fostering that is right for you and your circumstances. This is an exciting opportunity to be part of a lively and dynamic team which acts as the first point of contact for local children who require the support of a loving fostering family in the Peterborough area. We welcome enquiries from anyone who has the time to dedicate to changing a young life for the better. Our foster carers benefit from excellent training opportunities with a hybrid approach of online and in person training. You will also have the benefit of being paired with an experienced Foster Carer who will act as your mentor throughout the assessment process, access to a 24 advice and support line, and above all else, a chance to play a real part in the creation of a very rewarding and dedicated service. We recognise the importance of transferable skills, and we provide a detailed and focused induction, so there is no requirement to have previous fostering experience, or to have had children of your own. Our Foster Carers come from all walks of life and there are no such things as ‘ideal foster carers'. This is a great opportunity for you to do something new and make a positive change to children and young people's lives. If you have a friend or family member who you believe fits this description and would make a fantastic foster carer, simply email their details to (url removed) or please express your interest by clicking apply now and one of our friendly recruitment officers will take it from there. You can also visit: (url removed) for more fostering information. All foster carers will be approved subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. Peterborough City Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. We are proud to serve the diverse communities of Peterborough and want our workforce to reflect this diversity. We believe this is beneficial for our employees, the organisation, and the communities we serve.. Location : Cambridgeshire

All about the Role Clare Lodge is a secure, welfare only, all-female children's home based in Glinton, Peterborough. The young people at Clare Lodge are given individualised support based on their complex needs. As part of our team, you will provide and champion activities and Interventions that are personalised across the home. As part of this this you will; Support and encourage children to engage in programmes and activities to support them while at Clare Lodge. Provide advice and guidance to staff on activities and interventions to ensure there is a coo rdinated approach. Promote and lead trauma informed approaches and practices across the home. All about our Team This is an exciting opportunity for you to join our dedicated team. If you are empathetic and passionate about helping young people, then this could be the opportunity for you. Our team members have a wealth of childcare experience and training and are skilled in building and maintaining relationships with the young people. All about You The skills you need: • Empathy and a passion for helping young people – responding effectively to a range of emotions. • Ability to build positive relationships. • Prior knowledge of child protection issues and procedures and an understanding of the development needs of children and young people are desirable but not essential. • Good Interpersonal and communication skills, report writing and incident recording skills. • Willing to work every other weekend and bank holidays. • The role requires you to be able to take part in physical activities. • To be over the age of 21 to apply for this role. All about our Benefits We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days bank holidays, sick pay and local government pension scheme… Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards All about our Commitments We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs. Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitm. Location : Cambridgeshire

All about the Role Clare Lodge is a secure, welfare only, all-female children's home based in Glinton, Peterborough. The young people at Clare Lodge are given individualised support based on their complex needs. You will work as part of a diverse team and will be accountable for managing a team of residential staff to deliver the highest standard of professional practice. To encourage young people to participate and attend all the provisions that are provided by Clare Lodge including, education, health appointments and activities. All about our Team This is an exciting opportunity for you to join our dedicated team. If you are empathetic and passionate about helping young people, then this could be the opportunity for you. Our team members have a wealth of childcare experience and training and are skilled in building and maintaining relationships with the young people. All about You The skills and experience you need: A minimum 3 years experience in working in a residential child care setting. A Diploma 5 in children and young people or the willingness to complete within 2 years. Empathy and a passion for helping young people – responding effectively to a range of emotions. Ability to build positive relationships. Prior knowledge of child protection issues and procedures and an understanding of the development needs of children and young people are desirable but not essential. Good Interpersonal and communication skills, report writing and incident recording skills. Willing to work every other weekend and bank holidays. The role requires you to be able to take part in physical activities. To be over the age of 21 to apply for this role. All about our Benefits We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days bank holidays, sick pay and local government pension scheme… Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards All about our Commitments We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs. Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.. Location : Cambridgeshire

Details Reference: SCC/TP/287909/3635 Positions: 1 Salary: £42,239 - £45,135 per annum Category: Qualified Social Work - Adult's Contract type: Permanent Working hours: 36 hours per week Posted on: 5 August 2025 Closing date: 30 September 2025 Directorate: Adults, Wellbeing & Health Partnerships Location: Woking or Reigate Description This role has a starting salary of between £42,239 - £45,135 per annum based on 36 hours working week. We welcome both full-time and part-time applications. "Seeing young people thrive, seeing them move from children's services to adult services and have a life of their own, is amazing and rewarding" - Annet Nassuna, Assistant Team Manager We currently have a Social Worker vacancy available in our Transitions Team within Adult Social Care. This role is incredibly rewarding and we are confident that, with strong support from your team, your career will go from strength to strength. You will end each day with the satisfaction that you are making a difference, ensuring no one is left behind. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Role The Transition Team, with offices based in Woking and Redhill, is a countywide service for young people aged between 14 and 25. We aim to give them the confidence and environment to control their life outcomes and aspirational goals that will support them into employment pathways, independent living and meaningful occupation. As a Social Worker in Surrey you will work across various unique projects that ensure our valued service users have the opportunity to enjoy a home of their own, an environment in which they are supported to live a health & meaningful lifestyle. About You We just need to know that you have completed your Assessed and Supported Year in Employment (ASYE) and be registered with Social Work England. In addition to the above, we would also love to hear about; Your understanding and experience of working in a strengths-based approach. Your knowledge and experience of current legislation such as The Care Act and The Mental Capacity Act. Your experience of undertaking safeguarding enquiries and examples of you using your professional judgement in complex situations. Surrey has both urban and rural areas and locality based social care workers will be expected to have a valid driving licence to drive in the UK and access to a vehicle and be willing to travel across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long term health condition to enable them to fulfil the requirements of the job. Contact details Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Sally Graham by email at , who can answer any questions you may have or put you in touch with a Team Member. The closing date for this advert is 31/09/2025 although applications will be reviewed, and appointments made, on an on-going basis. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Our Behaviours The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our . Before submitting your application, we recommend you read the job description. provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups. Files to download Reviewed: 06 Aug 2025 for latest news and events. © Surrey County Council 2025 ID: 187280 Top A stronger future for Surrey Central government is holding a consultation about the proposed plans for devolution and local government reorganisation. This will help government to understand what residents, businesses and other stakeholders think about the changes in Surrey. Surrey County Council. Location : Woking, United Kingdom

Information Session: Teams Link All about the role The customer service apprentice role will be a part of the wider Digital & Customer Access/Call Centre Team. The Customer Access team provides an efficient and effective first point of contact for customers telephones and emailing Customer Services. The day-to-day role includes taking telephone calls from Council customers. Initially, you will be will be trained on the general line and once you have an understanding of dealing with these types of calls, you will be trained on other services. The Customer Service Apprentice role will learn how to: provide a switchboard for customer's telephoning the council. resolve customer enquiries over a range of services ensure information is entered correctly into the appropriate information systems. ensure customers receive accurate information and a ‘one stop' service for query resolution. trace payments as required for relevant services and requests from other departments Communicating with individuals by telephone and in writing will be an important part of the role, utilising our telephony systems and databases to extract and record information relating to customer enquiries. Career path This position could lead to a permanent role as a Senior Access Specialist. It would also be a good stepping stone for someone who wants to join another team within the council as you will gain good knowledge of the services we provide. Minimum requirements Level 2 – English Level 2 – Maths Good written and verbal communication skills Ability to remain calm in pressurised environments Knowledge and understanding of effective customer care Experience of IT, this could be at home with relatives or friends, or at college, or at work. Working arrangements Contract type: 2 year fixed term contract Monday to Friday - 37 hours a week Working hours: 9am-5pm with 30 minutes unpaid lunch however flexible hours can be agreed with your line manager. All about the apprenticeship In the below link you'll find additional information about the apprenticeship standard you will be following if you are selected. Apprenticeship Standard - Find out more All about our Benefits We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days bank holidays, sick pay and local government pension scheme… Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards All about our Commitments We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs.. Location : Cambridgeshire