Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service. If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583. Overview of the job This is an administrative job within the Probation Service. Summary The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives. In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. This role may involve some out of hours work. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. Responsibilities, Activities & Duties The job holder will be required to carry out the following responsibilities, activities and duties: • Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases. • Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending. • Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required. • Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail. • Provide cover for an effective and efficient reception and telephone enquiry service. • Act as single point of contact within unit for specialist area of work as required. • Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures. • Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan. • Carry out enforcement administration as required. • Where necessary, issue petty cash/vouchers/warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures. • Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases. • Report faulty equipment and/or materials to Manager and arrange for replacement/repair as agreed. • Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary. • Undertake specific Visor administration tasks in accordance with the procedures. • Attend meetings as appropriate. Provide support to meetings as required including organising agenda, taking and distributing notes/minutes and action points. • Ensure all activities are conducted in accordance with Health and Safety policies and procedures, undertake equipment tests as required. • Provide cover within the unit and to other units within the LDU and Division as appropriate. • Carry out safeguarding children duties in accordance with the PS statutory responsibilities and agency policies. • Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes, challenge anti-social behaviour and attitudes. • To work within the aims and values of PS and HMPPS. The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder. An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.. Location : Havant, Hampshire

Aftersales Manager- Audi Tunbridge Wells Job description Aftersales Manager Location: Audi Tunbridge Wells Hours: 45 hours per week, including Saturday mornings on a rota basis Salary: Competitive Basic plus an uncapped OTE Bonus Scheme Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme Bonus schemes: Customer satisfaction and team performance bonus schemes Who we are Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge and we are now the UK's 7th largest motor retail group (AM100 11/24). We operate 130+ car, van, truck and bike franchise stores across the UK. Our vision is to be the UK’s premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice. We are part of the Constellation Automotive Group which is the largest vertically integrated digital used car marketplace in Europe giving you peace of mind and transparency that you are dealing directly with a trusted company. The Role We are seeking an experienced Aftersales Manager to join our Audi store in Tunbridge Wells. This role will see you lead day to day operations for our busy service department, ensuring customer satisfaction and profitability are maximised. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the right candidate an excellent career path with one of the UK’s leading automotive retail groups. What are the key accountabilities? As a Aftersales Manager, you will have overall accountability for people and financial performance within the Service division of your dealership. With support from your General Manager and corporate support functions, you will: Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced Drive a high performance culture, ensuring performance is rewarded and underperformance is managed Oversee the service division, managing resource levels and productivity Accurately produce store reporting, in line with group reporting frameworks Support the store to consistently achieve high levels of customer satisfaction Ensure store activities are conducted in line with Marshall Motor Group, manufacturer and regulatory requirements What experience do I need? It is essential that you have previous service leadership experience. Manufacturer experience would be beneficial but isn’t essential to the success of this role. In addition to your previous experience, we are seeking individual who display the following attributes: Strong leadership skills with the ability to lead and motivate a large and diverse team A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders Strong analytical and problem solving skills, with the ability to foresee potential barriers A commitment to the Marshall Values of People, Customers, Integrity and Innovation If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. Marshall Motor Group. Location : Royal Tunbridge Wells, Kent, United Kingdom

Business Development Manager (Mobile) Location: Mobile/Field-Based | Sector: Infrastructure & Workforce Solutions McGinley Support Services is seeking a results-driven Business Development Manager to join our expanding team. This mobile role is ideal for a proactive individual with a proven background in sales or business development-particularly within infrastructure, construction, rail, or related sectors. About the Role As a Business Development Manager, you will drive the acquisition of new business from both prospective and existing customers across our core markets. You'll play a pivotal role in securing contracts for the supply of services, supporting our continued growth and reputation as a sector leader. You'll be responsible for developing strong customer relationships, identifying opportunities, managing bids and proposals, and successfully closing deals. Your efforts will have a direct impact on company revenue and your own earning potential, with clear targets and an attractive bonus structure. Key Responsibilities Proactively identify, pursue and convert new business opportunities within our target sectors Develop and manage relationships with prospective and existing customers Collaborate with internal teams to develop solutions and formal bids Negotiate terms and secure written agreements Handover secured contracts to operational teams Meet or exceed agreed revenue and activity targets Maintain accurate records of customer activity and communications Keep abreast of market trends, customer challenges, and workforce skills Upsell and cross-sell within existing accounts About You Proven experience in business development or sales (ideally in recruitment, infrastructure, or construction) Track record of building and maintaining strong client relationships Self-motivated, tenacious, and target-driven Excellent communication, negotiation, and influencing skills Organised, ICT literate, and comfortable using CRM systems Able to work independently and as part of a wider team Full UK driving licence (role includes car allowance or company vehicle) Desirable Experience with employment businesses or workforce supply Knowledge of our core market sectors Sales-related qualifications or relevant professional memberships Why Join Us? Competitive base salary plus car allowance/company vehicle and expenses Uncapped bonus/commission structure Defined career progression and ongoing professional development Supportive, values-driven company culture Access to industry-leading learning resources and support Join us and help shape the future of workforce solutions in the UK infrastructure sector. We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, McGinley is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join McGinley. McGinley Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.. Location : Watford, Hertfordshire

Hiring Home Care Assistants to work within the Brighton & Hove - Morning or Evening shifts available Meet new people, make new friends, boost your career opportunities and give back to your local community as well. Here at Carepoint Services we not only invest in your career development, we support you to fulfil your hearts desire. We are recruiting Care Assistants to work within the Brighton & Hove (Moulsecoomb, Saltdean, Woodingdean & Marina) to support local residents who reside in their own homes. Morning shifts or Evening shifts available. Care Assistant Duties Include: Meal Preparation Shopping Housework Personal Care and Hygiene Tasks Record Keeping Administering Medication Emotional and Wellbeing Support What can Carepoint Services offer you? £12.21ph Employee Assist Programme Mileage Extensive Training Programme and Induction Professional Qualifications Career Progression and Opportunities Carer of the Month Rewards Whether you are looking for Part Time or Full Time hours we have morning, evening and weekend shifts available to suit your lifestyle. Carepoint Services are a Domiciliary Care Service working with a variety of Local Authorities across London, Surrey, Oxfordshire and Sussex. All of our services are rated GOOD by our regulator CQC. We pride ourselves on our experience, person centred care and good reputation for excellence and is the reason why we are Lead Provider in several Boroughs.. Location : Brighton

An exciting opportunity has arisen to join the Safer Communities service, as part of our Parking team. The team is responsible for delivering parking services across the city, including on and off-street parking provisions, permits, blue badges and on and off-street civil parking enforcement. As a Civil Enforcement Officer, you will be responsible for checking for compliance with the city's parking restrictions, identifying contraventions and taking enforcement action where necessary a) Main duties and responsibilities of the post To be part of a uniformed and visible service that provides advice, support, education and enforcement to residents, visitors and businesses in relation to parking. To work with other front line statutory partners in the Safer Communities team to jointly address issues as directed or as identified during routine day to day activity. To serve statutory notices as directed using the various Acts of Parliament available to the service, including Penalty Charge Notices (PCNs) for civil parking contraventions. To investigate complaints/service requests in accordance with service standards relating to parking and road safety. To patrol areas as directed, checking for compliance with the parking restrictions, including on street chargeable spaces and council owned car parks. b) Key skills that are required as outlined in Job Description & Person Specification Knowledge of relevant legislation, regulations, standards and core disciplines of work areas relevant to parking enforcement. Strong communication skills and the ability to write clear and concise notes, statements and reports. Strong customer service skills and the ability to explain complex legislation clearly and concisely to members of the public Ability to deal with several issues simultaneously and respond quickly to changing priorities under pressure. Ability to resolve conflict in a professional manner Ability to problem solve Experience of partnership working and building good relationships with external stakeholders and members of the public. The role is subject to a standard DBS check. We are proud to serve the diverse communities of Cambridgeshire/Peterborough and want our workforce to reflect this diversity, which w e believe is beneficial for our employees, the organisation and the communities we serve. All about our Benefits We value our colleagues and have developed a number of benefits in addition to our generous annual leave starting at 25 days bank holidays, sick pay and local government pension scheme… Access to a range of benefits via Vivup, including in-store and online discounts as well as our Cycle to Work and Home & Electronics schemes Buy up to 10 days additional annual leave (pro-rata) Access to car lease scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared Cost AVCs) to your pension with tax and National Insurance savings Access to development opportunities including apprenticeships to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to our equality, diversity and inclusion network Opportunities to receive Employee Recognition Awards All about our Commitments We are proud to be an equal opportunities employer, dedicated to fostering diversity, advancing equity, and building an inclusive workplace for everyone. We welcome applications from individuals of all backgrounds and particularly encourage those from underrepresented groups, including disabled people, care leavers, and individuals from minority ethnic communities. Your unique perspectives and experiences are encouraged and valued and will play a vital role in our success. We are committed to making our recruitment process as accessible as possible. If you are disabled and require any reasonable adjustments during the application or interview process, please contact (url removed) we will work with you to meet your needs. Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.. Location : Cambridgeshire

Job Details Grade: 6A Hourly Rate: £15.38 - £16.64 Salary: £28,080.15 - £30,379.65 per annum Contract Duration: Temporary until 31/03/2026 or until earlier return of post holder Role Purpose We are looking for a highly motivated individual to provide high quality housing support to individuals and households threatened with or experiencing homelessness. As part of a multi disciplinary team to assess, plan coordinate and deliver Housing Support Plans that are designed to enable independent living in a culture of safety, security and sustainability. Essential Applicants must hold SVQ Social Services and Healthcare SCQF Level 6 or be willing to work towards this qualification. Applicant must have 3 years relevant work experience Applicants must be educated to a higher standards in English and possess reasonable numerical skills. Applicants must meet SSSC registration requirements for Workers in a housing support service. A current driving licence and use of a vehicle is an essential requirement of this post. * If you have a disability which precludes you from holding a drivers licence, Scottish Borders Council will take into account its responsibility to make reasonable adjustments to allow for your disability. Should it be possible to make such an adjustment in order that you can undertake the travel responsibilities of the post, this will be taken into account in consideration for this role Informal Enquiries Informal enquiries may be made to Kirsty White by telephone on 01896 662785 or by email at kirsty.white@scotborders.gov.uk. Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.. Location : Galashiels, TD1 3AS

Job Advert Join Our Team as an Income & Customer Relations Officer Location: Falkirk Council – Housing Operations / Income & Customer Relations Team Hours: 37 hours per week Work Style: Hybrid (home and Council locations) Are you passionate about delivering outstanding customer service and leading a high-performing team? Do you want to be part of a forward-thinking council that embraces innovation and digital transformation? At Falkirk Council , we’re building a Council of the Future —one that empowers communities, reduces inequalities, and improves lives. We’re looking for a motivated and enthusiastic Income & Customer Relations Officer to join our dynamic Housing Services team and help us achieve our ambitious goals. About the Role In this key role, you will lead a team of Housing Assistants, ensuring the delivery of a high-quality, customer-focused front-line service. You’ll play a vital part in supporting our Housing Management teams and our customers across the region, and will help Falkirk Council to create stronger communities, reduce inequalities, and improve lives across the Falkirk area. Key Responsibilities Lead, support, and motivate a team of Housing Assistants Ensure compliance with Council policies and procedures Provide direct support to Housing Management and customers on a range of housing matters About You We’re looking for someone who brings energy, leadership, and a strong customer focus. The ideal candidate will have: Experience managing or working within a team Strong IT skills, including Microsoft Office Excellent communication, interpersonal, and customer care skills A flexible, confident, and assertive approach The ability to work under pressure and meet deadlines What We Offer A supportive and inclusive working environment Hybrid working to support work-life balance A competitive benefits package, including flexible working options Interested? For more information, please contact: Helen Mackay – helen.mackay@falkirk.gov.uk Pam McMillan – pamela.mcmillan@falkirk.gov.uk. Location : Falkirk, FK2 9EE

Job summary As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Main duties of the job The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. About us Barchester Healthcare is a leading provider of care homes and specialist care services across the UK. They are committed to delivering high-quality, person-centred care and support to their residents, with a focus on creating a warm, welcoming and vibrant environment. Details Date posted 04 August 2025 Pay scheme Other Salary £14.27 an hour Contract Permanent Working pattern Full-time, Part-time Reference number 1356458769 Job locations Barchester Healthcare Hopton on Sea NR31 9AH Job description Job responsibilities ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. Job description Job responsibilities ABOUT THE ROLE As a Residential Senior Carer at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. You will be responsible for leading a team of care staff, which will include training, supervisions and delegating duties on shift. You will also support with the administering and ordering of medication, reviewing and updating resident care plans and risk assessment, and liaising with GP's, district nursing teams and resident family members. Like everyone here, as a Residential Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU The successful candidate will have NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Residential Senior Care Assistant. You will have previous experience in a residential care setting along with proven team leadership skills and the ability to make appropriate decisions to support the needs and wellbeing of our Residents. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioners, Care Community Leads or on to nursing pathways. REWARDS PACKAGE In return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be. Person Specification Qualifications Essential NVQ Level 3 or Advanced Diploma in Health & Social Care Person Specification Qualifications Essential NVQ Level 3 or Advanced Diploma in Health & Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Barchester Healthcare Address Barchester Healthcare Hopton on Sea NR31 9AH Employer's website https://www.barchester.com/ (Opens in a new tab) Employer details Employer name Barchester Healthcare Address Barchester Healthcare Hopton on Sea NR31 9AH Employer's website https://www.barchester.com/ (Opens in a new tab). Location : Barchester Healthcare, NR31 9AH Hopton on Sea, United Kingdom

Job summary As an Access Booking Officer at MWL NHS Trust, you will play a vital role in ensuring patients are booked efficiently and appropriately for outpatient appointments and diagnostic procedures. Based within the Access Centre at Ormskirk District General Hospital, you'll be responsible for the day-to-day coordination of outpatient bookings. You'll work closely with team leaders and administrative teams to ensure that patients are scheduled according to clinical priority, waiting times, and procedural requirements. This role demands excellent communication skills, attention to detail, and the ability to work independently in a fast-paced environment. Your contribution will directly support the Trust's commitment to delivering Five Star Patient Care to a population of over 600,000 people across the Merseyside, West Lancashire, and surrounding areas. Shortlisting Date - 15th August 2025 Interview Date - 21st August 2025 Working Pattern - 10am - 18.00pm Monday-Friday Main duties of the job As an Access Booking Officer at Mersey and West Lancashire Teaching Hospitals NHS Trust (MWL), your role is central to ensuring smooth and efficient patient access to outpatient services. Here's a summary of the main duties: Administrative Support : General office duties include updating records, handling correspondence, and maintaining accurate data on the Hospital Patient Administrative System (Medway). Communication : Strong telephone and interpersonal skills are essential, as you'll be in regular contact with patients and other departments. Independence and Initiative : The role requires someone who can work autonomously, manage time effectively, and adapt to changing priorities. This position is typically based at Ormskirk District General Hospital and supports the Trust's commitment to delivering Five Star Patient Care About us Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care. Our Services: Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites. Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital. Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre. Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales. Achievements: o Rated Outstanding by CQC Inspection August 2018 o Top 100 places to work in the NHS (NHS Employers & Health Service Journal) o National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme Details Date posted 04 August 2025 Pay scheme Agenda for change Band Band 3 Salary £24,937 to £26,598 a year Per Annum Contract Permanent Working pattern Full-time Reference number 409-7295772 Job locations Ormskirk Hospital Ormskirk L39 2AZ Job description Job responsibilities KEY DUTIES To provide a comprehensive inpatient and outpatient service to patients. The post will rotate through each of the areas within the access office to enable cover in all respects of the service. To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GPs, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To provide advice to patients with matters relating to their admission (pre and post operative guidance) and with regard to their position on the waiting list. To plan multiple theatre/procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients 18-week, diagnostic, cancer and/or 28-day rescheduling targets. Ensure that with effective planning and organisation the theatre/procedure lists are utilised to their maximum potential which requires taking in to account specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, liaising with the surgeon to ensure theatre list order considering all patient and theatre information. Responsible for communicating information and changes relating to elective admissions, theatre lists etc with regards intended procedures, specific kit requirements, specific anaesthetic input to relevant staff Trustwide. Ensuring where required appropriate funding is in place or authorised to allow the patient to proceed to admission. Identify, attempt to resolve and pre-empt situations which may result in a breach of access targets. Regularly analyze waiting list information to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards. To work flexibly according to the needs of the service including covering for colleagues during periods of leave. Liase with Bed Manager in the case of patients being put on stand-by or cancelled due to extraneous circumstances (i.e. bed unavailability. Ensure that all patients are placed on galaxy (theatre system) as soon as patients booking is confirmed. Ensure finalised theatre lists are forwarded to the respective secretaries for circulation allowing adequate preparation by theatres and sterile services in order to minimise cancellations (currently 48hours circulation) With knowledge and understanding of the 18-week RTT and compliant/non-compliant pathways add patients to the waiting list ensuring correct linkage. Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets. Responsible for registration of referral letters, ensuring all referral letters and ERS referrals are directed to the appropriate Consultants and Clinics. Responsible for booking all new and follow up appointments in accordance with departmental procedures. Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales. Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on PAS and ERS, and the patients future appointments effectively and timely. Responsible for all clinic template changes due to changes to Medical Rotas. Manage all appointments on the ERS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and the appointment either remade or discharged within the appropriate timescales. Management of the ASI, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team. Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader. Manage all ward forms, ensuring patients are booked for their follow-up appointment or escalate as required. Retrospectively record all attendances outside clinic as per work instruction. On rotation ensure the general access office email address is managed timely during the shift. On rotation, allocated duties include answering the access and booking main telephone line for patient queries and booking. Ensure compliance with the two week wait rule for all suspected cancer referrals. The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date. The post holder will have an appraisal of performance each year and will be responsible for agreeing a development plan in line with the Trusts PDR system in agreement with their manager or immediate supervisor. The development plan will be reviewed each year. The Trust will provide assistance and agreed development to enable the post holder to achieve their objectives and standards in line with the development plan. If the post holder feels he/she is not achieving their objective as agreed in the development plan they will bring it to the attention of their supervisor or manager at the earliest opportunity. Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager. To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload. Participate in the cover of work colleagues during their absences or at other times when required. Required to contribute to service/department meetings giving progress reports on activity for each consultant and reduction of wait times. The post holder will support the line manager utilising the proper use of the Trusts resources such as stationery, telephone usage, photocopying and other consumables in the course of business, ensuring minimal waste and minimal cost. Responsible for data quality when maintaining, inputting, extracting and producing information (including information to patients) in the Trusts multiple computer systems. To use speed and accuracy with clinical and non-clinical information relating to patient care to ensure patient safety at all times. To work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions to ensure efficient and patient centred service delivery. To attend weekly meetings with the operational team to provide information for the access meetings and also to discuss any capacity issues/shortfalls and contribute to help identify a solution. Responsible for the generation and sending of all letters and appropriate information leaflets, for both paper and electronic referrals booked through PAS and the ERS System and for partial booking invites. To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. Proactively engage with clinicians/GPs/staff and patients to enable an effective patient flow through the pathway. Receive and handle patient telephone enquiries in an empathic, reassuring, timely, appropriate and confident manner. To overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients procedure when the may be upset or angry. To communicate unpleasant news in a empathetic manner to patients, relative or carers over the telephone and provide reassurance at times of distress or when discussing issues of a sensitive nature. Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager. To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload. Participate in the cover of work colleagues during their absences or at other times when required. Required to contribute to service/department meetings giving progress reports on activity for each consultant and reduction of wait times. Job description Job responsibilities KEY DUTIES To provide a comprehensive inpatient and outpatient service to patients. The post will rotate through each of the areas within the access office to enable cover in all respects of the service. To be named contact point liaising with patients, relatives and/or carers as well as medical representatives, GPs, nursing staff, surgical team and support services to ensure the admission is appropriately planned and managed. This can be face to face, over the telephone, in writing or electronic. Accurate addition of patients to the waiting list ensuring any relevant notes recorded. To provide advice to patients with matters relating to their admission (pre and post operative guidance) and with regard to their position on the waiting list. To plan multiple theatre/procedure lists up to six weeks in advance, using clinical knowledge, medical terminology and information to meet the patients 18-week, diagnostic, cancer and/or 28-day rescheduling targets. Ensure that with effective planning and organisation the theatre/procedure lists are utilised to their maximum potential which requires taking in to account specific patient needs, cancelling/rescheduling patients, replacing short notice cancellations, liaising with the surgeon to ensure theatre list order considering all patient and theatre information. Responsible for communicating information and changes relating to elective admissions, theatre lists etc with regards intended procedures, specific kit requirements, specific anaesthetic input to relevant staff Trustwide. Ensuring where required appropriate funding is in place or authorised to allow the patient to proceed to admission. Identify, attempt to resolve and pre-empt situations which may result in a breach of access targets. Regularly analyze waiting list information to ensure compliance with national waiting time standards and escalate in a timely manner any requirements for additional capacity to ensure patients are treated within waiting time standards. To work flexibly according to the needs of the service including covering for colleagues during periods of leave. Liase with Bed Manager in the case of patients being put on stand-by or cancelled due to extraneous circumstances (i.e. bed unavailability. Ensure that all patients are placed on galaxy (theatre system) as soon as patients booking is confirmed. Ensure finalised theatre lists are forwarded to the respective secretaries for circulation allowing adequate preparation by theatres and sterile services in order to minimise cancellations (currently 48hours circulation) With knowledge and understanding of the 18-week RTT and compliant/non-compliant pathways add patients to the waiting list ensuring correct linkage. Responsible for appointing all patients from the PTLs and managing all Outpatient waiting lists to ensure accurate patient management, enabling the Trust to meet all of its performance targets. Responsible for registration of referral letters, ensuring all referral letters and ERS referrals are directed to the appropriate Consultants and Clinics. Responsible for booking all new and follow up appointments in accordance with departmental procedures. Liaise directly with patients in relation to booking and agreeing outpatient appointments within the appropriate timescales. Working under the direction of the operational management teams, when dealing with requests for clinic cancellations; will be responsible for managing the cancellation/reduction of the clinics on PAS and ERS, and the patients future appointments effectively and timely. Responsible for all clinic template changes due to changes to Medical Rotas. Manage all appointments on the ERS system ensuring all new appointments which are cancelled by the patient, are discussed with the patient and the appointment either remade or discharged within the appropriate timescales. Management of the ASI, ensuring the booking of appointment or escalating capacity issues to the appropriate operational team. Responsible for managing partial booking lists and escalating any problems to the operational management teams/team leader. Manage all ward forms, ensuring patients are booked for their follow-up appointment or escalate as required. Retrospectively record all attendances outside clinic as per work instruction. On rotation ensure the general access office email address is managed timely during the shift. On rotation, allocated duties include answering the access and booking main telephone line for patient queries and booking. Ensure compliance with the two week wait rule for all suspected cancer referrals. The post holder will be required to undertake mandatory training and is responsible for keeping this training up to date. The post holder will have an appraisal of performance each year and will be responsible for agreeing a development plan in line with the Trusts PDR system in agreement with their manager or immediate supervisor. The development plan will be reviewed each year. The Trust will provide assistance and agreed development to enable the post holder to achieve their objectives and standards in line with the development plan. If the post holder feels he/she is not achieving their objective as agreed in the development plan they will bring it to the attention of their supervisor or manager at the earliest opportunity. Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager. To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload. Participate in the cover of work colleagues during their absences or at other times when required. Required to contribute to service/department meetings giving progress reports on activity for each consultant and reduction of wait times. The post holder will support the line manager utilising the proper use of the Trusts resources such as stationery, telephone usage, photocopying and other consumables in the course of business, ensuring minimal waste and minimal cost. Responsible for data quality when maintaining, inputting, extracting and producing information (including information to patients) in the Trusts multiple computer systems. To use speed and accuracy with clinical and non-clinical information relating to patient care to ensure patient safety at all times. To work under own initiative within approved policies, procedures, booking guidelines and escalation processes to make decisions to ensure efficient and patient centred service delivery. To attend weekly meetings with the operational team to provide information for the access meetings and also to discuss any capacity issues/shortfalls and contribute to help identify a solution. Responsible for the generation and sending of all letters and appropriate information leaflets, for both paper and electronic referrals booked through PAS and the ERS System and for partial booking invites. To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. Proactively engage with clinicians/GPs/staff and patients to enable an effective patient flow through the pathway. Receive and handle patient telephone enquiries in an empathic, reassuring, timely, appropriate and confident manner. To overcome barriers on a daily basis in supporting patients that might not easily understand due to cultural or language differences, physical or mental special needs, or due to age. To use tact and persuasion to negotiate a mutually convenient date for a patients procedure when the may be upset or angry. To communicate unpleasant news in a empathetic manner to patients, relative or carers over the telephone and provide reassurance at times of distress or when discussing issues of a sensitive nature. Prioritise own workload on a daily basis while recognising when it is appropriate to escalate to manager. To understand, contribute, implement and apply knowledge of a relevant procedures and knowledge of how to resolve non-routine problems. Assist in the training and induction of new staff and provide continuous support with regards to the co-ordination of their workload. Participate in the cover of work colleagues during their absences or at other times when required. Required to contribute to service/department meetings giving progress reports on activity for each consultant and reduction of wait times. Person Specification Qualifications Essential ECDL or equivalent NVQ 2 customer care or equivalent experience 5 GCSEs grade C or above Desirable NVQ 3 business and admin Knowledge & Experience Essential Computer literate - experience of using Microsoft packages Working within a multidisciplinary team Experience of working in a customer service environment Excellent communication skills to overcome barriers of understanding Experience of collating data Working in a demanding environment Desirable Use of patient administrative systems Experience of scheduling / coordination activities and/or resources. Skills Essential Excellent organisational skills Able to work under pressure & to strict deadlines Flexibility and able to adapt to change Ability to work as a flexible and effective team member Other Essential To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time. To multi-task between activities with frequent interruptions and a need to leave one task immediately. Reprioritise your workload to resolve any unexpected issues Person Specification Qualifications Essential ECDL or equivalent NVQ 2 customer care or equivalent experience 5 GCSEs grade C or above Desirable NVQ 3 business and admin Knowledge & Experience Essential Computer literate - experience of using Microsoft packages Working within a multidisciplinary team Experience of working in a customer service environment Excellent communication skills to overcome barriers of understanding Experience of collating data Working in a demanding environment Desirable Use of patient administrative systems Experience of scheduling / coordination activities and/or resources. Skills Essential Excellent organisational skills Able to work under pressure & to strict deadlines Flexibility and able to adapt to change Ability to work as a flexible and effective team member Other Essential To frequently sit and concentrate in a restricted position for a substantial proportion of the working time due to continuous exposure to VDU equipment, inputting information via a keyboard and using a telephone headset. Whilst using multiple computer systems at the same time. To multi-task between activities with frequent interruptions and a need to leave one task immediately. Reprioritise your workload to resolve any unexpected issues Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust Address Ormskirk Hospital Ormskirk L39 2AZ Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab) Employer details Employer name Mersey and West Lancashire Teaching Hospitals NHS Trust Address Ormskirk Hospital Ormskirk L39 2AZ Employer's website https://www.merseywestlancs.nhs.uk/ (Opens in a new tab). Location : Ormskirk Hospital, L39 2AZ Ormskirk, United Kingdom

Proud to serve. Proud to keep justice going. The Court Usher is a pivotal role in court proceedings and a vital link between court users and the Judiciary to ensure the smooth running of the hearings. About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. Your role You will be an essential first point of contact for all the court users. There will be regular contact with the judiciary and assisting the administrative staff. You will meet members of the public, which may include vulnerable witnesses, and their legal representatives; prepare court /hearing rooms, and complete documentation, as well as ensuring the court runs efficiently. You will also carry out some general clerical work as required to support the work of HMCTS. Ushers work within a team with regular management support and are responsible for their own time. Your skills and experience With a friendly and approachable manner, you’ll possess strong communications skills, with the ability to assist and address court users in a clear and confident manner. You’ll have the ability to multi-task, prioritise and organise your own time undertaking some administrative tasks. You’re comfortable using IT, with the attention to detail to ensure court documents are accurate and able to adapt to and learn new software packages. You take pride in providing help and reassurance calmly and professionally in what can sometimes be challenging situations. Please refer to the job description attachment for more information Please make sure that you include your current duties and responsibilities in your CV. Further details: These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. This is a business-critical role requiring full time hours but would also consider job share. Saturday working There is a requirement to work Saturdays and Bank Holidays. Your working pattern will be confirmed by your line manager and on the occasions you are required to work Saturdays and Bank Holidays you will be allocated a day off in lieu based on business needs. There is no requirement to work Sundays. This does not include Good Friday and Christmas Day. Skilled Worker Visa From 4 April 2024, the Government increased the salary threshold for Skilled Worker visas. The starting salary for this role falls below the general salary threshold for sponsorship. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 4 April 2024, you qualify for relevant tradeable points, or you meet other criteria where a lower salary can be considered. Therefore, if you believe you meet the eligibility criteria (in whatever way possible) and you have received a provisional job offer, please raise this during your vetting checks. If you are applying for this role and you do not meet the new eligibility criteria for sponsorship, you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom. The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. Please go to www.gov.uk/skilled-worker-visa for more information. Fixed Term Appointments (MoJ Staff) Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures. Loans The terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Prior agreement to be released on a loan basis should be obtained before commencing the application process. Occasional travel to other courts For this post, occasional travel to other local courts may be required for cover when needed.. Location : BN2 0LG