IT Support Engineer – Second Line Location: London NW4 Job Type: Full-time, Permanent We’re a vibrant and established MSP looking for a driven, tech-savvy Second Line IT Support Engineer to join our dynamic team. You'll bring excellent technical skills, outstanding communication, and a proactive, "can-do" attitude, thriving both independently and collaboratively. Responsibilities: Provide responsive onsite and remote technical support. Resolve complex IT issues efficiently and guide junior support team members. Ensure all assigned tickets meet SLA requirements. Troubleshoot Windows Desktop, Server, Microsoft Office, and key business applications. Utilise Remote Monitoring and Management (RMM) tools effectively. Rapidly respond to service outages and perform desktop/server maintenance tasks. Participate in the out-of-hours on-call rotation. Ideal Candidate: 3 years’ experience in IT support. Strong customer service background (4 years). Certifications (preferred): Microsoft Azure Administrator, Microsoft 365 Certified: Modern Desktop Administrator, CompTIA Network /Security , Cisco CCNA. Solid understanding of TCP/IP, Windows networking, routers, firewalls, switches, Unifi equipment, and other network technologies. Experience with Windows Server (2016-2022), Active Directory, MS Exchange, Azure AD, Remote Desktop Services, Citrix, and DNS. Proficiency with Windows Desktop OS (10/11) and extensive experience with Microsoft 365. Excellent communication skills—clear, friendly, and patient. What We Offer: Salary: £32,000–£38,000 per year (dependent on experience) Benefits: Yearly bonus, company pension, health cash plan, beer fridge, breakout room, premium coffee, pizza Fridays, and a fantastic team environment. Clear opportunities for professional growth and advancement.. Location : NW4, Hendon, Greater London