Company Description CAE Technology Services Limited transforms lives and experiences through technology, supporting customers to deliver better outcomes. We are known for our unique culture and the value we bring through implementing infrastructure solutions designed with people in mind. We partner with customers from both public and private sectors, providing long-term trusted expertise and insight. Role Description We are currently seeking a Senior Network Engineer to join our Network Operations team. The Senior Network Engineer will be responsible for designing, implementing, and managing advanced network infrastructure solutions. Day-to-day tasks include configuring and troubleshooting network devices, ensuring network security, and optimising network performance. The role also involves liaising with CAE's internal and external clients, enahncing customer experience, to understand their needs and providing technical support and guidance to junior team members. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management process whilst also being available as an escalation point for CAE’s Senior NOC team where required for technical and Major Incident escalation. Managed Service Delivery – Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing the team to deliver the strategic requirements of the business. YOUR ROLE AND RESPONSIBILTIES To ensure timely review and ownership of complex and / or ongoing critical incidents and problems Reviewing and maintenance of Technical Run Books for solutions and / or customers to enable the rest of the technical teams to provide the service in a consistent manner, updating and training where applicable. To assist in research and peer review of non-core products that may be required to resolve issues with supported solutions enabling a swifter resolution Providing a lead role in the identification of the technical root cause of Major Incidents, Problems and development identified as necessary following such events, owning them until full resolution Leading the NOC for best practise in both Major Incident and Problem Management processes. Ability to communicate at all levels inside and outside the business in both written and verbal form. Identifying, developing and implementing opportunities for continual service improvement. Review of documentation (KBA’s / Training / Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery REQUIRED TECHNICAL AND PROFESSIONAL EXPERTISE Cisco Routers and Switching configuration and troubleshooting – Minimum CCNP Certification or suitable industry experience Cisco Security configuration and troubleshooting – Minimum CCNP Security (or on trackable path) or suitable industry experience ITIL/Change management or similar process experience. Fluent in English (written and spoken) DESIRED TECHNICAL AND PROFESSIONAL EXPERTISE Configuration and troubleshooting experience of other Cisco related Security products, specifically ASA, ISE, Firepower and Umbrella Configuration and troubleshooting of Cisco Data Centre products – Nexus, UCS & FI Fortinet Security configuration and troubleshooting – Desired minimum FCP Certification or suitable industry experience REQUIRED QUALIFICATIONS/TRAINING/EXPERIENCED IN: CCNP Routing and Switching CCNP Security DESIRED QUALIFICATIONS/TRAINING/EXPERIENCED IN Other CCNP (or higher) discipline/specialisation ABOUT YOU: CAE employs people of all backgrounds, ethnicities, abilities and skill sets. We are proud of our diversity, and by embracing it, we have built a workforce worthy and capable of long-term success. Our core values are loving your job, working together and doing it different, qualities we see in all our people.We are looking for skilled and unique individuals who want to join the CAE family and who can buy in to and live our values, always. We want people with a voice who can help us become the IT provider of choice across the UK. ABOUT US: www.thisiscae.com Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, chosen by our customers, partners, and everyone in the CAE family. We achieve this through our unique understanding, total commitment, fostering a sense of belonging, continuous improvement, and relentless positive engagement. CAE Technology Services are proud to be an equal opportunities employer. It is our approach that sets us apart, and our people who make us different. Points to note on application: This is a hybrid/remote role, which may require some adhoc travel. Candidates applying to this role need to live and work in the UK at time of application and not require sponsorship. We aim to provide a fair and consistent job application process and to not discriminate on grounds of gender, marital status, sexual orientation, race, ethnic origin or disablement. If you're ready to make a real impact in a dynamic, customer-focused environment, apply today and take your networking career to the next level with CAE!. Location : Hemel Hempstead, England, United Kingdom