***12 month Fixed Term Contract*** We are looking for enthusiastic self-starters to join our team; The Remediation Centre of Excellence requires an experienced Senior Project Manager. We’re looking for an individual who can think on their feet and ask the right questions, who has strong leadership skills, the ability to inspire a team and deliver effectively. At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers. Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams? Do you thrive under pressure working within a fast paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Senior Project Manager role in the Remediation Centre of Excellence could be for you! We are happy to consider flexible working approaches to help you perform at your best. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Masterton Park office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing Key accountabilities: Responsible for the day-to-day management and execution of Remediation projects in a portfolio of work through the full lifecycle from inception through to close-down. This will involve supporting the scoping, planning, estimating, and delivery of change. Accountable for executing the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality. This will involve business readiness, control development, monitoring and implementation. You must be adept at working with ambiguity and delivering at pace. Provide timely updates and reporting to the Programme Lead on progress, financials, updates to plan, slippage, risks and issues. You’ll be working with multiple teams across Customer Resolutions, and heavily with our operational functions, understanding multiple dynamics, demand and influencing styles is essential. The projects you work on will range from the front door, to close down and continuous improvement activities. You’ll work to ensure the solutions linked to the remediation project are implemented to ensure they meet the needs of our customers. Identification and implementation of continuous improvements to deliver business benefit and efficiencies. Supporting the identification and utilisation of the appropriate delivery methodology ensuring that deliverables are fit for purpose and enable the defined outcomes. Pro-active identification, communication and resolution of risks and issues. Supporting and leading the capture, review, sharing and enacting of lessons learnt. This role demands collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance framework. Performance and task management of a team of Project Managers. About you As a minimum, you must have: Demonstrable experience of delivering remediation portfolios. Extensive knowledge of leading medium/large complex projects end to end from inception, demand planning through to benefits realisation which have delivered compelling and measurable outcomes. Strong critical thinking capability, with ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragmatic solutions. Proven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship management capabilities. Experience of performance and task management of Project Managers and project team. Knowledge and experience of working with different change methodologies e.g., Agile and experience of robust governance and reporting frameworks. Proven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating with confidence. Excellent communication skills both written and verbal, with the ability to challenge and influence where required including production of reporting up to Director level. The ability to lead teams whilst working with ambiguity and delivering at pace. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: A personal pension – if you put in 7% of your salary, we’ll top up by a further 16% Up to 2 days of paid volunteering a year Life assurance worth 8x your salary A great selection of additional benefits through our salary sacrifice scheme Wellhub – Access to a range of free and paid options for health and wellness Access to an annual performance related bonus Access to training to help you develop and progress your career 25 days holiday, pro rata Banking – but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives. If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us. At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society. We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide. What to do next If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us. We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.. Location : Dunfermline, Scotland, United Kingdom

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Deputy Manager at EGO - The Star Inn, Kingsclere, you’ll support the General Manager to lead a successful site. You’ll use your experience to inspire team members, and work together to provide guests with an experience they won’t forget. Join us at Ego, a family of Premium Pubs & Restaurants as unique as our locations from city centre to community pub we are full of character. Our menu is inspired by the Mediterranean, taking our guests across the continent. If you appreciate our individual character and style, we want to hear from you. WHAT’S IN IT FOR ME? Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Deputy Managers to General Managers. A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered. 20% discount across all off our brands for up to 5 friends and family. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS DEPUTY MANAGER YOU’LL… Use your management experience to be an assistant to the General Manager in the day to day running of the business. Train and inspire your team to deliver food, drink, and service to be proud of. Be the role model and guide development within your team. Ensure our guests are cared for, being the host to life’s memorable moments. Strive towards and achieve business targets.. Location : Newbury, RG204SY

Job summary This hours for this role are for discussion and full time is available but part time hours will be considered. Ideally 20 - 37.5 hours per week. Aire Valley Surgery is a busy training practice in the pleasant areas of Rawdon and Yeadon in Leeds and we are now working accross additional sites in the Yeadon and Guiseley areas too. We have a growing team of Nurses and HCAs including trainee HCAs, and have a vacancy due to some internal changes. This role will be Band 3 equivalent, with training and development opportunities. There may be opportunities for further development into Nursing Associate roles in the future. Main duties of the job The role of the Band 3 HCA in primary care is varied and will include annual health checks, NHS health checks, bloods, wound management, spirometry, ECGs, room stocking, urinalysis etc. For someone who is keen to progress, there are potential opportunities to develop further over the next few years too. We are ideally looking for an experienced person for this role, and this is not an entry level position. It is vital that the post holder is someone with the ability to undertake training on flu vaccines and covid vaccines, and as such they must have atleast 2 years similar experience as a HCA within a GP surgery to be able to qualify for the flu training. About us Aire Valley Surgery and Guiseley & Yeadon Medical Practice nursing teams are working closely together. We have sites at Rawdon, Yeadon & Guiseley. This vacancy will be primarily based in Yeadon. Details Date posted 22 July 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Part-time Reference number A3532-25-0004 Job locations Suffolk Court Yeadon LS19 7JN Aire Valley Surgery 11 New Road Side Rawdon Leeds LS196DD Job description Job responsibilities NHS health checks and annual checks for patients with long term conditions ECG recording Phlebotomy Spirometry and reversibility Assisting the Practice Nurse with annual reviews; hypertension, CHD, Stroke and Peripheral Arterial Disease. Undertake wound care, dressings and other clinical tasks as required under supervision of the Practice Nurse Administer B12 injections, flu vaccinations, covid vaccines Facilitate routine and 24-hour BP monitoring, advising patients accordingly Chaperoning duties Processing and management of laboratory samples requested by GPs/nurses Cleansing and maintenance of medical equipment Vaccine/cold chain storage monitoring and recording of fridge temperatures. Clearing and re-stocking consulting rooms Assisting in the assessment and surveillance of patients health and well-being Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual Helping to raise awareness of health and well-being and how it can be promoted Assisting with the collection and collation of data on needs related to health and well-being Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy Job description Job responsibilities NHS health checks and annual checks for patients with long term conditions ECG recording Phlebotomy Spirometry and reversibility Assisting the Practice Nurse with annual reviews; hypertension, CHD, Stroke and Peripheral Arterial Disease. Undertake wound care, dressings and other clinical tasks as required under supervision of the Practice Nurse Administer B12 injections, flu vaccinations, covid vaccines Facilitate routine and 24-hour BP monitoring, advising patients accordingly Chaperoning duties Processing and management of laboratory samples requested by GPs/nurses Cleansing and maintenance of medical equipment Vaccine/cold chain storage monitoring and recording of fridge temperatures. Clearing and re-stocking consulting rooms Assisting in the assessment and surveillance of patients health and well-being Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual Helping to raise awareness of health and well-being and how it can be promoted Assisting with the collection and collation of data on needs related to health and well-being Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy Person Specification Experience Essential 2 years experience of being a HCA in a GP Practice Desirable Customer Services experience Qualifications Essential Phlebotomy training - accredited Desirable Qualified to NVQ level 3 Person Specification Experience Essential 2 years experience of being a HCA in a GP Practice Desirable Customer Services experience Qualifications Essential Phlebotomy training - accredited Desirable Qualified to NVQ level 3 Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Aire Valley Surgery Address Suffolk Court Yeadon LS19 7JN Employer's website https://www.airevalleysurgery.nhs.uk (Opens in a new tab) Employer details Employer name Aire Valley Surgery Address Suffolk Court Yeadon LS19 7JN Employer's website https://www.airevalleysurgery.nhs.uk (Opens in a new tab). Location : Aire Valley Surgery, Suffolk Court, LS19 7JN Yeadon, United Kingdom

Customer Sales Advisor - Remote (UK Mainland Only) Salary: £24,500 + bonus (Average £3,500 annually) Hours: 37.5 hours per week on a rotational shift pattern between 8am - 8pm, Monday to Sunday Start Date: 1st September 2025 Domestic & General are a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we're recruiting Inbound Customer Sales Advisors for a role that offers great work life balance, working from home and comprehensive training: (4 weeks, initial 2 weeks Mon-Fri: 9am - 5:30pm). As a Customer Sales Advisor in our busy Inbound team, you'll be the first point of contact for customers who have a wide range of issues such as billing queries, quotes or account changes etc. Day-to-day, you'll build rapport with customers, get to know their individual needs and put their interests first and use your sales and communication skills to upsell products. The experience and skills you need If you have telesales or telemarketing experience and would like to create a long-term career within a call-centre environment, apply today to find out more. 1 years continuous and targeted sales experience within the last 3 years A driven mindset with strong customer service and sales skills with a love for hitting targets Great communication skills - you're at ease building rapport, listening to customers and demonstrating empathy when needed How you'll be rewarded 33 days' annual leave (including bank holidays) - Additionally the option to buy 5 extra days each year Investment in your career - Development through ongoing coaching and clearly defined progression opportunities Health and Wellbeing - Discounted gym membership, help towards dental, optical, and physiotherapy costs Pension scheme - Matched employer contributions up to 5% of basic salary Life assurance - Employer funded cover of 4x basic salary Employee assistance programme - Free support for physical & mental health, financial assistance and more Immediate interviews available. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.. Location : Nationwide

Salary: £31,000-£34,000 commission Hours: 9am-5pm Monday - Friday, 6 months fully office based during training then hybrid working 3 days in the office, 2 days from home. Benefits: 26 days annual leave 8 bank holidays rising to 29 days 8 bank holidays after extended service, life cover, pension, income protection, discounted gym membership, company lunches/BBQ's, charity days and much more. Location: Near Maidstone This is a fantastic new opportunity to work for an incredible company locally who are going through a period of growth. You will be joining a business who truly value their staff, they offer an extensive benefits list and team who support and encourage each other. A genuinely great place to work!!! Within this position you will be responsible for processing and advising on payroll for various clients who outsource their payroll to this company. These clients are SME's ranging for a few employees to 500 . You will have solid payroll experience, be able to manage multiple clients payroll (not just for one company) as each client has their own requirements and ideally Sage experience. If you would like to apply for this position then please send your CV across today. Brook Street NMR is acting as an Employment Agency in relation to this vacancy.. Location : Maidstone, Kent

As a member of the Compliance Department, you will: Support the Head of Compliance Testing Delivery in delivering the Testing & Monitoring Annual Plans. Deliver risk-based assurance to the firm’s senior management and the Group through independent challenge and good quality reporting. Ensure key testing and monitoring processes are run efficiently to deliver quality and reliable information, to support the business growth and control procedures. Manage, coach and develop the work of CTD team members. Liaise with regulators, auditors and Compliance QA to promote a good understanding of the firm’s controls and governance. In all your activities ensure that the legal entity integrity the EMEA plc (including branches and affiliates where appropriate) is respected, escalating to the senior management as appropriate if you identify any actual or perceived conflicts of interest between them. DUTIES AND RESPONSIBILITIES Provide the following services to the department: Carry out testing and monitoring work with the aim of identifying any attempt by clients of members of staff of the firm to commit financial crime, market abuse, manipulation, or other breach of rules or regulations. Complete the regular and ad-hoc tasks necessary to complete the reviews, monitoring, testing and other work which makes up the department’s risk based testing programme. Carry out quality controls over processes and support the work of the Quality Assurance team which is responsible for checking the Compliance department’s processes and practices to provide senior Compliance management with confidence that necessary tasks are being delivered satisfactorily. Participate in departmental compliance and conduct risk assessment exercises to help direct the work of the department. Role and Responsibilities- Technical Act as an SME to lead, manage and own the delivery of technically complex, well-articulated and comprehensive risk-based thematic and desk reviews of the London and EMEA business areas to provide assurance over compliance and conduct risks to key stakeholders Play a leading role in the design and delivery of risk based testing. Supervise the work of staff on the team including coaching, supporting and training junior members of the team and direct line management of a small team. Deliver high quality technical analysis of regulatory risks and requirements applicable to specific activities and embed these into the operations of Testing and support senior management in the identification and mitigation of these risks. Assist Testing management in the creation and delivery of the department’s Assurance Plan by identifying key areas of focus for reviews Assist in the periodic review of relevant procedures, systems and controls to determine whether they are up to date and effective to identify/ facilitate remedial action where necessary. Provide regular MI for periodic Compliance reports to senior management. Act as a Compliance SME and/or support staff participation in Compliance technology or regulatory implementation projects, staff training, procedures and administration tasks as necessary. Demonstrate and share knowledge of UK and EU regulatory developments and provide practical and immediate interpretation of regulations in the context of the firm’s business activities. Participate in departmental compliance and conduct risk assessment exercises Liaise with stakeholders to address substantive matters arising and escalation and presentation of significant issues to senior management where necessary. Develop strong and lasting relationships via interactions with key stakeholders whether in the front office or in support functions. Track, manage and take ownership of the remediation of compliance & conduct issues by working with relevant business stakeholders Act as an independent challenge to the front office, escalating any concerns about breaches or law, regulation or internal policies. Support delivery of the wider Compliance Division’s objectives. Take ownership and lead on managing own career, personal and professional development. Identify opportunities and platforms to enhance Compliance, Regulatory and Financial Industry knowledge and experience to continue to improve product and services knowledge across the business which can be reflected in reviews, communications and interactions with stakeholders.. Location : London Area, United Kingdom

Job Advert People Advisor Salary: £33-35k depending on experience with an increase on completion of 6 month probation Hours: 8am – 4pm Monday to Friday Halo ARC Emersons Green, Bristol Halo is the industry leading UK-based accident repair group, with 35 established accident repair centres across the UK. Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development and employee packages! We are seeking a proactive and compassionate People Advisor to join our People Team in Bristol. In this role, you will be a point of contact for line managers and over 500 employees, providing expert support and guidance on employee relations matters such as investigations, disciplinaries and grievances. You will also play a vital role in promoting employee wellbeing and effectively managing health and absence processes in line with our policy and best practice. We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it! This role will include, but is not limited to: * Manage investigations into employee conduct and performance, ensuring a fair and thorough process. * Provide advice and support to managers on disciplinaries, grievances, capability, and performance matters. * Ensure accurate and timely documentation of all ER activities and outcomes. * Act as a wellbeing champion, supporting initiatives that promote mental and physical health across Halo. * Offer guidance to managers and employees on ER activities and wellbeing support. * Manage employee absences following our processes whilst maintaining accurate records of absence in BrightHR. * Support managers with complex and long-term sickness cases, including occupational health referrals, phased return plans, and reasonable adjustments * Ensure absence processes are followed consistently, in line with our policy and employment legislation. What are we looking for? * Experience in a People Advisor or similar HR generalist role. * Solid knowledge of UK employment law and best practices in employee relations. * Proven experience managing disciplinaries, grievances, and investigations. * Empathetic and solution-focused with excellent communication and interpersonal skills. * Ability to handle sensitive issues with discretion and confidentiality. * Comfortable working in a fast-paced, dynamic environment. Desirable: * CIPD Level 3 or 5 (or working towards). * Experience in wellbeing programme development or health-related HR initiatives. * Experience using HRIS systems and Microsoft Office tools. Our Values Be Proud – take pride in your work and celebrate your successes, big or small. Keep It Simple – simple solutions are harder to find than complex ones, but consistency and simplicity matter most. Do the Right Thing – if it feels right in your heart, do it. If it doesn’t, then don’t. And most importantly, always be extraordinary. Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it’s our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment. * Accredited Living Wage Employer * Employee assistance programme for you and your family * Health and wellbeing apps * Cycle scheme * Gym discounts * Retail and restaurant discount and cashback * Life Insurance * virtualGP * Enhanced family friendly pay such as maternity and paternity * Free fruit and pizza * Refer a friend bonus incentive * Employee recognition rewards * Team Event Budget (do something fun together!) * Discounted LV insurance * Get appreciated for your time with paid breaks * 25 days holiday plus public holidays * We invest in YOU with opportunities for career progression * Pension contributions * Work within a modern and clean working environment * And we are always open to hearing what our people want! We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves. To discuss this position or any of our positions in more detail feel free to contact our recruitment team via vacancies@haloarc.co.uk [vacancies@haloarc.co.uk] or call 01243 546185, we aim to respond to all enquiries within 24 hours.. Location : Bristol, BS16 7LB

Join us at Hastings, in 1066 country. Home to some of Sussex's finest coast and countryside. We are looking for an enthusiastic Specialist Radiographer to join our team! This is a clinical role with an emphasis on MRI and General Xray, so the right candidate will require relevant experience. Previous experience working as a radiographer in the UK or working in a Radiology Department at East Sussex Healthcare NHS Trust will be an advantage. To participate in all aspects of a patient centred radiography service. Undertake all types of MRI radiography as per the Trust’s Competencies and Standards. Undertake all types of general radiography as per the Trust’s Competencies and Standards. Assist when required on administrative duties. A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation. In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year. There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today. Statement on the Use of AI We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective. Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application. We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success. Please refer to the job description attached. If you have any questions about this position please do not hesitate to contact us.. Location : St Leonards-on-Sea

Job Advert Join Our Facilities Team – Chargehand Cleaner Do you have an eye for detail, a commitment to high standards, and the confidence to lead by example? We’re looking for a proactive and dependable Chargehand Cleaner to join our Facilities (Soft FM) team, supporting one of our schools or early years centres across the Falkirk Council area. In this hands-on role, you’ll combine cleaning duties with day-to-day supervision of a small cleaning team – ensuring a safe, hygienic, and welcoming environment for pupils, staff and visitors. What You’ll Do: Carry out a range of cleaning tasks including floors, surfaces, toilets and communal areas Operate powered cleaning equipment as required Monitor cleaning quality and ensure work is completed to a high standard Support and supervise cleaning staff on-site, encouraging strong team working Handle stock control, basic administrative duties and assist with staff induction/training Report faults or issues affecting the service Adhere to COSHH and Health & Safety regulations What We’re Looking For: Experience in cleaning or facilities services is essential Confidence supervising others and delegating tasks Strong attention to detail and organisational skills A positive, team-oriented attitude Basic literacy and numeracy Knowledge of COSHH and safe working practices A British Institute of Cleaning Science (BICSc) certificate is desirable The Role: Location: St. Mungo's High School Contract: Full Time Term Time Permanent Hours: 37 hours per week term time Monday to Thursday 12pm - 8pm and Friday 12pm - 7.30pm Line Management: Responsible for supervising a team of Cleaners Why Join Us? A valued role in a supportive, professional Facilities team Opportunities to lead, develop, and grow within the service Make a daily difference in your local community If you’re organised, reliable, and ready to take the next step in your facilities career, we encourage you to apply.. Location : Falkirk, FK2 7JT

General Information Salary £24,202 Working Pattern Full Time, Part Time, Part Time/Job Share, Flexible Working Vacancy Approach External Location Birmingham, Nottingham Region East Midlands, West Midlands Closing Date 06-Aug-2025 Post Type Permanent Civil Service Grade AO Number of jobs available 8 Reserve List 12 Months Job ID 8135 Descriptions & requirements Job description Role: Administrative Officer (Supervision Billing Team) Business: Office of Public Guardian (OPG) Location: Birmingham or Nottingham Grade: AO Salary: £24,202 per annum Contract Type: Permanent Minimum Hours: 22.12 hours (see JD for further details) Organisational Overview The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005. OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection. OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve. OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable. Team Overview The Supervision Billing Team is responsible for generating and issuing invoices to customers and associated debt chase activity. The role also involves managing fee-related queries, processing payments over the telephone, handling fee reduction applications and administering refunds. This role demands strong administrative skills, an excellent telephone manner, and a dedication to providing outstanding customer service and maintaining high-quality work in a fast-moving environment. Duties and Responsibilities Managing and prioritising your workload, making the best use of available time and resources when dealing with customer enquiries received by telephone, email and postal correspondence. Progressing, analysing and resolving customer account queries in writing and over the phone Progressing, analysing and awarding applications for fee reductions Progressing individual debt chase activity on cases to recover outstanding supervision fees owed to OPG. Processing customer account transactions such as Credits, Write-offs, Refunds and Debit Memo’s to maintain customer records. Processing customer Direct Debit mandates within agreed SLA’s ensuring advanced notices and Direct Debit queries are issued and resolved prior to collections. Effectively chasing and monitoring terminated cases w proof of death or sufficient evidence is required to ensure the accurate billing and closure of client accounts. Inputting information and updating our case management system accordingly. Providing a telephony payment service to our customers. Analysing data and information from deputies’ accounts to make informed decisions whether to escalate findings to a manager. Attend and contribute to team meetings. Regularly make and answer telephone calls with external customers whilst maintaining confidentiality. Maintain quality of work to appropriate standard. Work within the team to support and contribute to the aims, objectives and performance of the OPG. Manage the safe and secure receipt of customer information in line with OPG policy. Learn and apply Continuous Improvement (CI) techniques. Review your performance with your line manager to assess your strengths and areas for development. Seek opportunities for developmental training or feedback and act upon it. Communicate with your colleagues to ensure that work is managed well and to foster good working relationships within your team and wider Supervision teams. Agreed Expectations The successful candidate will be expected to work from their base location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments. Occasional travel to other offices to attend team meetings or training. In OPG’s Supervision Billing team we offer hybrid working. This is subject to business needs and satisfactory performance. All new starters are expected to work in the office for the six-month probation period and will be able to work from home once the line manager has signed this off. During the first 3 weeks of technical training all new starters in the Supervision Billing team are required to attend the office full time (37 hours per week) irrespective of their contracted hours. Following those initial weeks, you are expected to continue your training and consolidation in the office, but any agreements for part time working can commence. We require part time staff to commit to at least 22:12 working hours over 3 days per week as a minimum. Skills & Qualifications Essential Skills Experience or knowledge of finance or debt recovery (Lead Criteria at Sift) Good written & telephony skills essential to the role, including the ability to adapt these skills to best suit the person you are communicating with. Experience of using financial data to make informed decisions. Flexible approach with the ability to manage and prioritise your own workload to meet objectives. Ability to work as part of a team and using your own initiative. Experience in using Microsoft Office Programs. Desirable Skills Ability to adapt to change Application process This recruitment will follow the Civil Service Success Profile process. Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills. Please note: ‘Experience or knowledge of finance or debt recovery’, has been marked as a lead criterion at sift stage, and we reserve right to score this as a priority if the number of applications is high. Interview Process If you are successful at sift, you will be invited to an interview which will use the Civil Service Success Profiles. At interview, candidates should expect questions on: Strengths relevant to the role The following Behaviours at AO Grade: Making effective decision Managing a quality service An experience-based question (based around essential criteria) All interviews will be held remotely via MS Teams. Feedback will only be provided if you attend an interview. Reasonable Adjustments At OPG we consider all applications on the basis of merit and want you to feel able to demonstrate your full potential whatever type of assessment is used. If you require any reasonable adjustments for any aspect of the selection process, do not hesitate to get in contact with us. As a Disability Confident organisation, we will offer a guaranteed interview to candidates with a disability who meet the essential criteria for this role. If you are applying for a role within OPG and would like to be considered under the Disability Confident Scheme, please indicate this in your application and let us know of any reasonable adjustments you may require during the selection process. For further information on benefits of working for OPG, such as our Flexible Working Policy and a FAQ, please check the candidate information pack attached to this advert. If your application for this role is unsuccessful, we may offer you an alternative role at the same or lower grade should one be available. Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Benefits The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Support A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/. Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens. Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected] ); To Ministry of Justice Resourcing team ( [email protected] ); To the Civil Service Commission (details available ) As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. Civil Service Nationality Rules This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules Reserve list A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles. Contact Information MoJ: If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected] Please quote the job reference: 8135 HMPPS If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected] Please quote the job reference: 8135 Job Description Attachment OPG - AO SIS Billing Campaign - Job Description Template (June 2025) (2) (2).docx (Job Description Attachment) Select new file Application form stage assessments Experience We will assess your experience for this role via the following methods Experience Questions, Statement of Suitability Experience Questions Application Form Question Word Limit 250 Statement of Suitability Guidance for the Statement of Suitability Candidates will be expected to provide a Personal Statement of Suitability of no more than 750 words in support of your application based on essential and desirable skills. Please note: ‘Experience or knowledge of finance or debt recovery’, has been marked as a lead criterion at sift stage, and we reserve right to score this as a priority if the number of applications is high. Evidence of Experience Experience Questions, Statement of Suitability Interview stage assessments Interview Dates Beginning of September - Subject to change Behaviours Making Effective Decisions Managing a Quality Service Experience Your Experience for this role will be assessed at interview. To learn more about Experience and how they are assessed . We will assess your experience for this role via the following methods Experience Questions Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed . Use of Artificial Intelligence (Al) You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Level of security checks required DBS Standard. Location : Birmingham