Job summary To professionally lead and manage the Trust's in-house transport function (HPFT Courier Transport Services), ensuring efficient and high-quality service provision to all users. This includes oversight of transport staff, fleet, helpdesk functionality, service development, and financial and operational performance in line with Trust strategies. All staff should comply with the Trust's Anti-Discriminatory Statement, Employee Charter, Trust Policies and Procedures, Code of Conduct and Equality and Diversity. Main duties of the job Operational Manage and lead the in-house transport team. Ensure the effective and efficient operation of the Transport Helpdesk, including out-of-hours coverage. Manage all fleet and associated resources, ensuring safety, availability and performance. Promote an inclusive, environmentally conscious and customer-centred service culture. Ensure compliance with health and safety legislation and Trust policies. Deliver and monitor staff training programmes and competencies. Ensure accurate data collection and reporting to support service improvement. Participate in the Trust's on-call rota as required. Leadership and Staff Management Responsibility Lead, supervise and support all transport staff. Conduct appraisals, set objectives, manage training and performance. Develop a positive team culture and promote wellbeing. Financial Responsibility Manage allocated transport budgets, monitor expenditure, and report financial performance. Consult regularly with the Head of Operations and make efficiency recommendations About us Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission. Our family of over 4,500 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout: Welcoming. Kind. Positive. Respectful. Professional. Details Date posted 05 August 2025 Pay scheme Agenda for change Band Band 7 Salary £50,008 to £56,908 a year Per Annum inclusive of 5% HCAS Contract Permanent Working pattern Full-time Reference number 367-CORP-9594 Job locations Martinlea Ashley Close, Bennetts End Hemel Hempstead HP3 8BL Job description Job responsibilities Operational Manage and lead the in-house transport team. Ensure the effective and efficient operation of the Transport Helpdesk, including out-of-hours coverage. Manage all fleet and associated resources, ensuring safety, availability and performance. Promote an inclusive, environmentally conscious and customer-centred service culture. Ensure compliance with health and safety legislation and Trust policies. Deliver and monitor staff training programmes and competencies. Ensure accurate data collection and reporting to support service improvement. Participate in the Trust's on-call rota as required. Leadership and Staff Management Responsibility Lead, supervise and support all transport staff. Conduct appraisals, set objectives, manage training and performance. Develop a positive team culture and promote wellbeing. Financial Responsibility Manage allocated transport budgets, monitor expenditure, and report financial performance. Consult regularly with the Head of Operations and make efficiency recommendations. Service Development and Improvement Promote innovation and continuous improvement in service delivery. Contribute to Trust policy development in transport and logistics. Establish sustainable transport initiatives in line with Trust strategy. Communications Liaise with stakeholders to negotiate service expectations and manage issues. Use written reports, email, meetings and verbal communication to relay sensitive and operationally critical information. Ensure confidentiality, accuracy, and professionalism in all communication. Additional Information: Physical Skills Proficient in IT systems including MS Office; ability to operate transport software systems. Clean full UK driving licence required* Physical Effort Site-based and vehicle inspections; manual handling of equipment on occasion Travel required across Trust sites. Mental Effort Frequent requirement for concentration; responding to urgent and complex operational issues. Emotional Effort Occasional exposure to distressing situations; managing conflict, performance concerns. Working Conditions Office and vehicle environments; requires flexibility for on-call and out-of-hours support. Health and Safety The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation. Job description Job responsibilities Operational Manage and lead the in-house transport team. Ensure the effective and efficient operation of the Transport Helpdesk, including out-of-hours coverage. Manage all fleet and associated resources, ensuring safety, availability and performance. Promote an inclusive, environmentally conscious and customer-centred service culture. Ensure compliance with health and safety legislation and Trust policies. Deliver and monitor staff training programmes and competencies. Ensure accurate data collection and reporting to support service improvement. Participate in the Trust's on-call rota as required. Leadership and Staff Management Responsibility Lead, supervise and support all transport staff. Conduct appraisals, set objectives, manage training and performance. Develop a positive team culture and promote wellbeing. Financial Responsibility Manage allocated transport budgets, monitor expenditure, and report financial performance. Consult regularly with the Head of Operations and make efficiency recommendations. Service Development and Improvement Promote innovation and continuous improvement in service delivery. Contribute to Trust policy development in transport and logistics. Establish sustainable transport initiatives in line with Trust strategy. Communications Liaise with stakeholders to negotiate service expectations and manage issues. Use written reports, email, meetings and verbal communication to relay sensitive and operationally critical information. Ensure confidentiality, accuracy, and professionalism in all communication. Additional Information: Physical Skills Proficient in IT systems including MS Office; ability to operate transport software systems. Clean full UK driving licence required* Physical Effort Site-based and vehicle inspections; manual handling of equipment on occasion Travel required across Trust sites. Mental Effort Frequent requirement for concentration; responding to urgent and complex operational issues. Emotional Effort Occasional exposure to distressing situations; managing conflict, performance concerns. Working Conditions Office and vehicle environments; requires flexibility for on-call and out-of-hours support. Health and Safety The post holder has a duty of care to themselves and to others with whom they come into contact in the course of their work as laid down in the Health and Safety at Work Act 1974 and any subsequent amendment or legislation. Person Specification QUALIFICATIONS/EDUCATION/TRAINING Essential Good general education Knowledge of transport/fleet operations Desirable Further training or certification in transport or fleet management PREVIOUS EXPERIENCE Essential Working with senior management NHS or healthcare setting Budget control Database use Team-based operations Desirable Experience improving services or processes Change management experience SKILLS/KNOWLEDGE/ABILITY Essential Excellent communication and organisational skills Time management Leadership Staff supervision Planning and prioritisation Desirable Knowledge of quality frameworks Customer service management COMMUNICATION SKILLS Essential Clear verbal and written communication Ability to engage with stakeholders at all levels Desirable Report writing and conflict resolution experience ANALYTICAL SKILLS Essential Database maintenance and performance reporting Desirable Experience using data to drive improvement PHYSICAL SKILLS Essential IT skills Clean UK driving licence Desirable Familiarity with fleet software or tracking systems PHYSICAL EFFORT Essential Office and site-based Some lifting or handling of equipment MENTAL EFFORT Essential Frequent concentration Interruptions and urgent tasks EMOTIONAL EFFORT Essential Conflict resolution Exposure to challenging situations ADDITIONAL INFORMATION Essential Upholds Trust values Proactive Target-driven Flexible Person Specification QUALIFICATIONS/EDUCATION/TRAINING Essential Good general education Knowledge of transport/fleet operations Desirable Further training or certification in transport or fleet management PREVIOUS EXPERIENCE Essential Working with senior management NHS or healthcare setting Budget control Database use Team-based operations Desirable Experience improving services or processes Change management experience SKILLS/KNOWLEDGE/ABILITY Essential Excellent communication and organisational skills Time management Leadership Staff supervision Planning and prioritisation Desirable Knowledge of quality frameworks Customer service management COMMUNICATION SKILLS Essential Clear verbal and written communication Ability to engage with stakeholders at all levels Desirable Report writing and conflict resolution experience ANALYTICAL SKILLS Essential Database maintenance and performance reporting Desirable Experience using data to drive improvement PHYSICAL SKILLS Essential IT skills Clean UK driving licence Desirable Familiarity with fleet software or tracking systems PHYSICAL EFFORT Essential Office and site-based Some lifting or handling of equipment MENTAL EFFORT Essential Frequent concentration Interruptions and urgent tasks EMOTIONAL EFFORT Essential Conflict resolution Exposure to challenging situations ADDITIONAL INFORMATION Essential Upholds Trust values Proactive Target-driven Flexible Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Hertfordshire Partnership University NHS Foundation Trust Address Martinlea Ashley Close, Bennetts End Hemel Hempstead HP3 8BL Employer's website https://www.hpft.nhs.uk/careers/ (Opens in a new tab) Employer details Employer name Hertfordshire Partnership University NHS Foundation Trust Address Martinlea Ashley Close, Bennetts End Hemel Hempstead HP3 8BL Employer's website https://www.hpft.nhs.uk/careers/ (Opens in a new tab). Location : Martinlea, Ashley Close, Bennetts End, HP3 8BL Hemel Hempstead, United Kingdom