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  • MHST Family Support Worker L3 - MIAT Full Time
    • Nottingham, NG5 5GU
    • 10K - 100K GBP
    • 2w 3d Remaining
    • Contract Type: Fixed Term Working Hours: 37 hours per week Worker Type: Hybrid Worker Salary: Starting Salary is £31,586 (Level one) rising to £34,314 per annum (pro rata for part-time) Pay Award Pending Location: Southglade Access Centre, Southglade Road, Nottingham NG5 5GU We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role As the Mental Health Improving Attendance Team (MIAT) we are excited to have two posts available for the role of MIAT Family Support Worker. A unique role that supports children and young people who need support for their mental health support but also to be engaged back into education. and families to improve their social, physical and emotional well-being, and to take responsibility for direct and therapeutic interventions, including work with those who may be resistant to engaging. About You The ideal candidate will: Be able to work with children, young people and their families to improve their social and emotional well-being and discuss appropriate steps to return to education. It will be essential that you have experience of working with children and young people, specifically in complex circumstances, and are able to build rapport with a range of stakeholders. A BA Hons Degree is desirable and a wealth of experience in the field or similar. A practical knowledge and understanding of child development and the needs of children, young people and families. A sound knowledge of safeguarding issues and experience of applying legislation, policy, and procedure to practice. - A DBS enhanced check for a regulated activity is required for this post You can find the job description for this post here: At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries, please contact Charlotte Lewis-Gordon, Mental Health Improving Attendance Team manager, by email at miatgeneralenquiries@nottinghamcity.gov.uk Closing Date: 18th August 2025 Please note that there may be occasions when we close the advert before the closing date, and we encourage you to apply as soon as possible. Interview dates to be confirmed If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support By applying to this job, you agree to our Terms & Conditions.. Location : Nottingham, NG5 5GU
  • Peripatetic Deputy Manager & Clinical Lead Full Time
    • Salisbury
    • 10K - 100K GBP
    • 1w 6d Remaining
    • £60,000 per annum Car Allowance We're looking for a passionate and experienced leader to join our team as a Peripatetic Deputy Manager & Clinical Lead. In this role, you'll need to be flexible to travel across the South West to support in various care homes. ABOUT THE ROLE As a Peripatetic Deputy General Manager (Clinical) at Barchester, you'll travel across your region to manage and develop the teams in various care homes, to help us deliver the high quality care and service we're known for. Working closely with the General Manager or hiring manager, you'll help implement action plans that make sure our resident's needs are met. Taking on leadership duties in the absence of the General Manager, you can expect to help with everything from care standards to motivating your team. You'll inspire a multidisciplinary team to make sure they help every resident to enjoy the best possible quality of life. That means leading by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance. You'll set the highest standards and draw on your skills to develop and deliver strategies that will help you achieve your goals. ABOUT YOU To join us as a Peripatetic Deputy General Manager (Clinical), you'll need to be a Registered Nurse (RGN/RMN) with current NMC registration and a teaching, mentoring or supervision qualification. Previous experience of working within a nursing home setting is essential and evidence of continual professional development is also required. Experience in helping residents with different health needs is important too, as is a successful track record of managing safeguarding investigations and clinical risk assessments. We'll also look for some HR experience, a strong knowledge of sales and marketing, an understanding of budget management, and a track record of supporting newly qualified nurses through preceptorship. You'll be compassionate, resilient and determined to deliver quality care in our engaging and energetic environment. Finally, due to the nature of this role, you must be flexible and willing to travel. REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Nurse Mentor and Refer a Friend bonus schemes Offer to pay Tier 2 visa application fee for eligible nurses. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be. 0854. Location : Salisbury
  • Planning and Scheduling Specialist Full Time
    • Edinburgh BioQuarter, Shawfair
    • 10K - 100K GBP
    • 2w 3d Remaining
    • Planning and Scheduling Specialist Location: Edinburgh BioQuarter/Shawfair, Dalkeith Who are we? We are RoslinCT, a world-leading cell and gene therapy contract development and manufacturing organisation creating cutting-edge therapies that change people’s lives. Collaborative, dedicated and talented people are the backbone of our culture, working both autonomously and in driven teams to make life-changing products utilising ground-breaking science. Find out more about what we do here ! Why join us? The opportunity to join a rapidly expanding company which is changing lives, giving you the skills and experience to develop your career. A generous salary package – we reward our people at the level they deserve. 31 days of annual leave, plus 4 public holidays which increases with tenure. A competitive company pension scheme to help you save for the future. Group Life Cover – you are automatically covered for three times your basic salary to give you and your family peace of mind. Private healthcare and access to mental health/wellbeing support as your health and wellbeing means a lot to us. Flexible benefits such as retail discounts and access to the Cycle2Work scheme. Your New Role We’re looking for a Planning & Scheduling Specialist to take charge of coordinating schedules across our Quality function. In this role, your primary focus will be on ensuring the smooth planning of day-to-day activities, resourcing, and timelines to support ongoing operations in a regulated, fast-paced environment. You’ll work closely with Quality leadership and cross-functional teams to maintain clear visibility of workload, capacity, and delivery expectations. This is an excellent opportunity for someone who enjoys bringing structure, clarity, and foresight to complex operational environments. Your New Role: Lead the planning and scheduling of activities across the Quality function, ensuring alignment with broader operational timelines. Maintain forward-looking schedules that balance available capacity with business needs. Monitor progress against plans and proactively identify and address delays or resource bottlenecks. Coordinate with stakeholders across functions to ensure effective handoffs and dependencies. Support workload forecasting, team planning, and headcount/resource discussions. Build dashboards and planning tools to enable transparent tracking of workload and scheduling metrics. Contribute to client and project meetings to communicate timelines, planning status, and delivery updates. Drive improvements in scheduling practices, planning systems, and coordination processes. About You Solid experience in operational planning, scheduling, or coordination. You'll have worked in a GMP pharmaceutical, biologics, or life sciences manufacturing environment where precision, compliance, and capacity management are non-negotiable. Strong organisational and communication skills; able to manage timelines and priorities with confidence. Comfortable working with data to track, forecast, and communicate workload and capacity. Experience working cross-functionally and engaging stakeholders at various levels. Proficient in Excel, planning software, and/or scheduling tools. Experience within Quality, Manufacturing, or similar environments is an advantage. Next Steps If this sounds like you, then please hit ‘Apply’ now. We will ask you to upload your CV and complete a short application form detailing why you are interested and what you could bring to RoslinCT. At RoslinCT, we’re all about inclusivity and creating a fair, welcoming workplace. Our goal is to make sure everyone knows they’re valued and encouraged to be themselves, whether they’re our employees, customers, or partners. We take pride in being an equal opportunity employer. We treat all applicants fairly and don’t discriminate based on any protected characteristics. So, no matter who you are, we welcome your application with open arms. If you’ve got any specific needs or concerns regarding accessibility during the recruitment process, don’t hesitate to reach out to us at jobs@roslinct.com . We’re here to assist and make things as smooth as possible for you.. Location : Edinburgh BioQuarter, Shawfair
  • Kitchen Team Leader Full Time
    • Sproughton, , IP8 3AR
    • 10K - 100K GBP
    • 2w 3d Remaining
    • No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Kitchen Team Leader at the Beagle, you will support the Head Chef in building a kitchen to be proud of. You will be the master of the menu with a passion for serving great food and training great people. Does this sound like you? Join us at Vintage Inns, a charming collection of rural pubs. You’ll find roaring log fires, traditional food and a cosy atmosphere. If you want to be part of the Inn crowd, we want to hear from you. WHAT’S IN IT FOR ME? Flexible shifts to fit around you. A massive 33% discount across all our brands. Whether its date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered. 20% discount off all of our brands for friends and family. Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it. Opportunities to grow with paid for qualifications. Opportunity for progression; on average 200 Chefs are promoted to Head Chef every year. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS KITCHEN TEAM LEADER YOU’LL… Train and inspire your Chefs and Kitchen Team to deliver food to be proud of. Be driven to smash targets with your team. Support with food ordering, food preparation and stock control. Have mastered the art of working with a branded menu. Oversee that your team conforms to health and hygiene regulations. Haven't got a CV to hand? Don't worry you don't need a CV to apply. Location : Sproughton, , IP8 3AR
  • Room Attendant Full Time
    • North Bovey, TQ13 8RE
    • 10K - 100K GBP
    • 2w 3d Remaining
    • ** We’re proud winners of the AA Small Hotel Group of the year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence** **Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism** Thank you for recognising this great opportunity, join us and you’ll get the benefit of: At Eden Hotel Collection, we’re proud of our award-winning approach to employee wellbeing, engagement, and recognition (with industry award wins in both 2023 and 2024!)—which means you’re joining a team that values your happiness, growth, and success every step of the way. Generous Time Off : 31 days of leave, increasing to 33 with service. Monthly Tips : Fairly shared service charge/gratuities, all paid on second paydate in the month. Discounts & Perks : Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities. Wellbeing Center : Access to Hello Fresh recipes, fitness videos, and financial planning tools. Health & Wellness Plans : Dental, vision, alternative care, and 24/7 GP access. Sustainable Commuting : Cycle-to-Work and Electric Vehicle Leasing options. Exclusive EHC Perks : Discounted stays, spa treatments, golf, and leisure at our properties. The Happy Hub : Our reward and recognition platform where you can send peer-to-peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long-service vouchers. Genuine Wellbeing Support : We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action. Employee Comm’s : Stay connected through Eden Engage for all the latest team news. Grow with Eden : Develop with us through apprenticeships and leadership programs like RISE & THRIVE. Family-Friendly Policies : Enhanced leave and return-to-work financial support for life’s key moments. Everyday Essentials : Free parking, meals on duty, uniform provided and a footwear allowance. A Culture of Collaboration and Care We work together to create a truly inclusive workplace, where your voice matters, and real change happens: Your Voice Matters: Regular surveys that value your input. Real Action: “You said, we did”—because we listen and respond. Sustainability Focus: Employee champions at every hotel and HQ. We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values-led, award-winning employer. INDMP. Location : North Bovey, TQ13 8RE
  • Adolescent Practitioner Full Time
    • Woking and Guildford, Surrey, Surrey, GU21 6JD
    • 34K - 36K GBP
    • 2w 3d Remaining
    • The starting salary for these full-time, permanent positions is £33,552 per annum based on a 36 hour working week. We are excited to announce new opportunities for two permanent Adolescent Practitioners to join our fantastic Adolescent Service West Team. One team covers Guildford and is based either at the St Francis Centre in Guildford or Godalming Library. The other team covers Woking and is based in Victoria Gate in Woking. These roles are open to hybrid working and as a team we split our time between collaborating together in the office, working within the communities we serve and working from home. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service (plus bank holidays) Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days per year Learning and development hub where you can access a wealth of resources About the Role This is an exciting opportunity to be part of our new Adolescent Service in Surrey, who bring together a range of services for young people including those who go missing, those who need support around their mental health, are involved in gang culture and are vulnerable to exploitation, including criminal and sexual exploitation. Our team includes Social Workers and Adolescent Practitioners who are focused on achieving positive outcomes for young people. We are committed to doing things differently and innovatively; implementing a brand-new model for working with adolescents, taking into account current research and best practice. The Adolescent Service is built on the belief that relationships are the key vehicle for achieving change. The service is underpinned by 'Relational Practice' principles; an intentional way of working where establishing, attending to, and maintaining empathetic and honest interpersonal relationships are prioritised. This approach includes our relationships and how we work with each other. Adopting this approach supports us to create systems that can be trauma-informed and respond appropriately to individuals' different needs and experiences. It supports everyone's ability to work restoratively to resolve conflict, repair harm and support change. As an Adolescent Practitioners in our Regional Hub Team you will: Support whole families through a strengths-based and trauma informed approach, utilising motivational interviewing skills and effective relational approaches Coordinate key support services and professionals with families to form an engaged, active and effective Team Around the Family, with clearly defined roles and expectations as per the family plan Ensure casework is adequately recorded as per team policy and procedures, including timely and accurate case notes, assessments and reports Be the lead Practitioner for a caseload of families, maintaining positive contact and effectively managing the balance of providing hands-on support and coordinating relevant partners, as per a shared family plan, to keep them safe from harm Shortlisting Criteria We are looking for skilled and passionate individuals, who are dedicated to working positively with young people in sometimes challenging and complex situations, and who have the confidence and emotional intelligence to engage others. To be considered for shortlisting for this position, you CV and personal statement will clearly evidence the following: An understanding of the roles and responsibilities of practitioners working with vulnerable young people Experience of working in a social work, youth justice, youth work, teaching, or probation environment Basic awareness of relevant legislation affecting working with children, including the Children Act (1989) and the Children and Adoption Act (2002) IT skills, including use of databases, email, Word and Excel Ability to prioritise and work effectively under pressure with minimal supervision Willingness to learn and undertake training relevant to the role Transferable skills and experience from a youth work, youth justice, education, residential children home or social work background would align well to this role, where you will have the opportunity to gain further skills and experience in a dynamic and innovative environment. Surrey has both urban and rural areas and you will be expected to have a valid driving licence to drive in the UK, access to a vehicle and be willing to travel to your contractual base and across a wide geographical area. Reasonable adjustments where needed will be made for successful applicants who have a disability or long-term health condition to enable them to fulfil the requirements of the job. The advert closes at 23:59 on the 17th August 2025 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role. Local Government Reorganisation Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.. Location : Woking and Guildford, Surrey, Surrey, GU21 6JD
  • Second Chef - Care Home Full Time
    • https://jobs.barchester.com/, BA2 3NR Bath, United Kingdom
    • 10K - 100K GBP
    • 2w 3d Remaining
    • Job summary The job posting is for a Second Chef position at a care home operated by Barchester, a leading healthcare provider in the UK. The role involves assisting the Head Chef in creating nutritious, flavorsome, and well-balanced menus, while working closely with residents to tailor the menus to their preferences. Barchester is known for its commitment to quality care and has received high ratings from Best Companies, ranking highly among the best companies to work for in the health and social care sector. Main duties of the job As a Second Chef at Barchester, you will have the opportunity to work with fresh, seasonal ingredients and deliver hotel/restaurant standards without the long hours and split shifts typically associated with the industry. You will assist the Head Chef in menu development and work within a budget to create a warm, efficient, and fun environment. The role also involves managing the kitchen in the Head Chef's absence, completing regular audits, and maintaining stock control. About us Barchester is a leading healthcare provider in the UK, operating 224 homes and hospitals across the country. The company is known for its focus on quality care, having received a two-star outstanding rating from Best Companies and ranking highly among the best companies to work for in the health and social care sector. Details Date posted 04 August 2025 Pay scheme Other Salary £13.69 an hour Contract Permanent Working pattern Full-time, Part-time Reference number 1356517144 Job locations https://jobs.barchester.com/ Bath BA2 3NR Job description Job responsibilities Are you a qualified Chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter? Working as a Second Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks. You will assist the Head Chef in creating nutritious, flavoursome and well balanced menus whilst working with residents to tailor menus around them. We are proud to deliver person centred hospitality across all our services and look for warm, motivated and passionate chefs who are driven by quality. Here at Barchester, we work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. As sector leading healthcare experts, we are proud to have the highest quality ratings across our 224 homes and hospitals across the UK. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. NEED TO HAVE A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent A good understanding of nutrition Experience of working with fresh seasonal food The ability to create a warm and welcoming environment within our home Confidence engaging with residents to create appetising and nutritious menus Good understanding of HACCPNEED TO DO Manage the kitchen in the Head Chef's absence Assist Head Chef in menu development Work with fresh produce to deliver high quality and wholesome dishes cooked at the highest quality and standards Create a warm, efficient and fun environment Work within budget Complete regular audits Manage stock control REWARDS PACKAGE Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK*Terms & conditions apply If you are a passionate Chef who is keen to be part of a company that is driven by quality and who love to celebrate life, Barchester is the place to be. Job description Job responsibilities Are you a qualified Chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter? Working as a Second Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks. You will assist the Head Chef in creating nutritious, flavoursome and well balanced menus whilst working with residents to tailor menus around them. We are proud to deliver person centred hospitality across all our services and look for warm, motivated and passionate chefs who are driven by quality. Here at Barchester, we work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. As sector leading healthcare experts, we are proud to have the highest quality ratings across our 224 homes and hospitals across the UK. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. NEED TO HAVE A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent A good understanding of nutrition Experience of working with fresh seasonal food The ability to create a warm and welcoming environment within our home Confidence engaging with residents to create appetising and nutritious menus Good understanding of HACCPNEED TO DO Manage the kitchen in the Head Chef's absence Assist Head Chef in menu development Work with fresh produce to deliver high quality and wholesome dishes cooked at the highest quality and standards Create a warm, efficient and fun environment Work within budget Complete regular audits Manage stock control REWARDS PACKAGE Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK*Terms & conditions apply If you are a passionate Chef who is keen to be part of a company that is driven by quality and who love to celebrate life, Barchester is the place to be. Person Specification Qualifications Essential The successful candidate must hold a City & Guilds/NVQ/SVQ or equivalent qualification, have a good understanding of nutrition and HACCP, and have experience working with fresh, seasonal food. Person Specification Qualifications Essential The successful candidate must hold a City & Guilds/NVQ/SVQ or equivalent qualification, have a good understanding of nutrition and HACCP, and have experience working with fresh, seasonal food. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Barchester Healthcare Address https://jobs.barchester.com/ Bath BA2 3NR Employer's website https://www.barchester.com/ (Opens in a new tab) Employer details Employer name Barchester Healthcare Address https://jobs.barchester.com/ Bath BA2 3NR Employer's website https://www.barchester.com/ (Opens in a new tab). Location : https://jobs.barchester.com/, BA2 3NR Bath, United Kingdom
  • Customer Service Supervisor Full Time
    • E1 2LX
    • 39K - 40K GBP
    • 2w 3d Remaining
    • Key Responsibilities: 1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success. 2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores. 3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives. 4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively. 5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery. 6. Analyze customer feedback and data to identify trends and opportunities for improvement. 7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members. 8. Create and maintain documentation of customer service processes, procedures, and best practices. 9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations. 10. Perform other duties and responsibilities as assigned by management.. Location : E1 2LX
  • Clerk of Works - Property Services Team Full Time
    • Reading, Berkshire
    • 42K - 46K GBP
    • 2w 3d Remaining
    • We are seeking an enthusiastic and motivated Clerk of Works, to join our Property Services Surveying Team. Our team manages a significant portfolio of residential property, and our vision is for everyone to have the opportunity to live in a good quality sustainable home within in a lively and thriving neighbourhood. We’re working hard to improve disadvantaged areas and enhance people’s lives across the Borough, including a carbon neutral strategy. This role will provide a comprehensive professional building repairs inspection service in respect of refurbishment projects and planned maintenance of properties, within the housing portfolio including Sheltered Accommodation, Temporary Accommodation, and new build properties. We are open to flexible working patterns and can provide a hybrid working environment which utilises the best of both worlds with a mix of office working located off Junction 11 of the M4 and homeworking according to the needs of the Service. About the role: This job itself offers real variety and involvement in a wide range of exciting projects. Your day-to-day work could vary from inspecting a Victorian Terrace property suffering from structural movement to completing handover surveys of void dwellings; to assisting a project surveyor with inspecting their project to replace windows and cladding to a non-traditional block of flats or carrying out a site inspection for a new build scheme, built to Passivhaus standards. You may be working with our in-house trades teams to solve a mysterious roof leak or resolve a condensation issue Main duties and responsibilities: Inspection, written specification and ordering of works in line with the specification. Supervision of small works with internal and external contractors Ensure that works are carried out to the right specification with the right materials and fit for purpose Supervise work on site, issuing instructions that could have financial consequences and stopping works if necessary Writing general specifications for contracted work Responsible for collating any issues and concerns in relation to work on site and provision of written reports for the Project Managers /Supervising officers About you: You should be able to demonstrate a range of skills required for building surveying and maintenance works, covering the professional, contract and administrative aspects of day-to-day repairs work. We need you to be a good communicator with a proven background in building maintenance, construction, and project management. Specific requirements: Good understanding of building pathology Working knowledge of all form’s construction, including M&E services. Practical understanding of standard forms of contract, how they are to be applied during a construction project. Working knowledge of contract management and administration. ONC/OND or higher in building construction You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this: Work Together as one team - champion and inspire a culture which ensures that all employees across the organisation work together to provide excellent outcomes for Reading Drive Efficiency - create an environment in which resources are used efficiently and employees’ skills are developed and used effectively Be Ambitious - aspire to deliver excellence and inspire and support others to reach their potential Make a Difference to Reading - inspire a culture in which the customer is the focus and where change is welcomed as an opportunity Our offer: We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment. A competitive salary alongside a range of benefits including: Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave Local Government Pension Scheme (LGPS) Life Assurance - three times your annual salary (for members of the LGPS) On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted, and a salary sacrifice scheme to help lower the cost of your nursery fees Season Ticket Loan - a loan to help with the cost of your rail or bus journey, to and from work Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax For more information on this position please contact Mike Carpenter, Housing Projects Manager. Mike.carpenter@reading.gov.uk or 07711 879 526 Closing Date: Sunday 17th August 2025 Interview Date: To be confirmed Please note that the closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. Therefore, it is strongly advised that you complete and return your application as soon as possible to avoid disappointment.. Location : Reading, Berkshire
  • Service Desk Technician Full Time
    • nottingham, NG2 3NG
    • 10K - 100K GBP
    • 2w 3d Remaining
    • Contract Type: 1 Year Fixed Term Contract Working Hours: 37 hours per week Worker Type: Hybrid Worker with a higher percentage of office work than home working Salary: Starting Salary is £25,992 (Level one) rising to £26,835 (Level three) Location: Loxley House, Station Street, Nottingham NG2 3NG We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role To provide a first point of contact to customers, processing requests for support, coordinating resolution with appropriate functions in line with the ITIL standards and procedures adopted by NCC. To actively promote knowledge management, self-service and alternate delivery methods to proactively manage customer demand. About You The ideal candidate will have: Have excellent customer service and communication skills to handle general IT Enquiries, over the phone, face to face and via self-service support tickets Ability to troubleshoot basic networking, hardware, software, and application problems. Ability to produce clear written and verbal communications and to update systems and databases accurately. Provide administration for various in-house systems in creating/amending/deleting user accounts, password resets and various other tasks. Able to work individually or as part of a team using own initiative. In addition to the above the ideal candidate must be able to work to a rota which covers the Service Desk working hours Monday - Friday 08:00 - 17:00 Essential Requirements Experience of basic technical knowledge to effectively understand the problem reported and carry out troubleshooting of hardware, software and remote working issues. Awareness of a wide range of Microsoft systems/products such as Active Directory, Office 365, Windows 10/11, Exchange, Intune, VoIP and an understanding of corporate applications Good customer service skills and serving as the first point of contact for customers seeking technical assistance in a friendly and polite manner. Ability to prioritise work and deliver results in a pressurised environment balancing conflicting demands to achieve acceptable outcomes. Understanding of network security, information security and data protection This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role. You can find the job description for this post here At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Fiona Wain, Incident and Senior Service Desk Analyst, by email to fiona.wain@nottinghamcity.gov.uk. Closing Date: 17th August 2025 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support By applying to this job, you agree to our Terms & Conditions.. Location : nottingham, NG2 3NG
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