Job summary We are excited to announce a vacancy available for an enthusiastic and flexible, full-time experienced Health Care Assistant to join our team at Leiston Surgery. We are looking for an individual to work 37.5 hours per week working across 4-5 days. Duty patterns are variable but the practice core hours are from 7.45am-6.30pm Monday to Friday. We pride ourselves in offering a friendly, efficient and professional service to our patients and clinical colleagues, and we are grateful for applications from individuals that meet the requirements of the Job Description. As a Health Care Assistant, as well as a willingness to learn, you will need to have the ability to work to a high standard of accuracy and you must have excellent interpersonal skills. This post offers an exciting opportunity for a motivated, enthusiastic individual who wishes to build on their existing experience and develop their career. Main duties of the job Duties and Responsibilities: Check patient identification against GP request and confirm details with the patient Provide Phlebotomy in accordance to training and procedures Provide simple Wound care/Dressings in accordance to training and procedures Take physiological measurements from patients including blood pressure, pulse rate and rhythm, temperature, height and weight (body mass index), visual acuity, urinalysis and ECG Administer B12 injections flu, covid and pneumonia vaccinations under Patient Specific Directions Recording and monitoring cold chain storage and reporting any abnormalities Undertake new patient health checks, peak-flow measurement, suture and clip removal and carry out other tasks for which you have received appropriate training Fit 24 hour BP machines as directed and in accordance with training and procedure Assist GPs undertaking minor surgery Prepare and maintain environments and equipment before, during and after patient interventions Clearing and restocking of consulting/treatment rooms, including timely order of stock items under your control About us Our well established team comprises 4 GP Partners, 3 Salaried GPs, Physician Associates and a stable, high performing nursing team. We pride ourselves in being an innovative team with highly motivated and experienced GPs. There is strong management support and a skilled clinical and administrative supportive team who are enthusiastic and committed to provide excellent patient service. We are a Dispensing practice with a patient list size of 9500. We are the top 2% in the county for patient satisfaction Date posted 08 April 2025 Pay scheme Other Salary £11.96 an hour Contract Permanent Working pattern Full-time, Part-time Reference number A1757-25-0000 Job locations Main Street Leiston Suffolk IP16 4ES Job description Job responsibilities Summary of Main Duties Working under the indirect supervision of the Clinical Lead, and strictly in accordance with specific practice guidelines and protocols, the Health Care Assistant must support the practice nursing team in the delivery of care within their scope of practice to the entitled patient population. The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education. The surgery operates at two locations and this post is required to work at both, and on occasion to move between the two sites during the working day. In addition to this, the practice has a number of patients who are housebound or live in care homes and the HCA may be required to visit these patients in the community to obtain blood samples or to take physiological measurements. Duties and Responsibilities: Check patient identification against GP request and confirm details with the patient Provide Phlebotomy in accordance to training and procedures Provide simple Wound care/Dressings in accordance to training and procedures Take physiological measurements from patients including blood pressure, pulse rate and rhythm, temperature, height and weight (body mass index), visual acuity, urinalysis and EC Administer B12 injections flu and pneumonia vaccinations under Patient Specific Directions Recording and monitoring cold chain storage and reporting any abnormalities Undertake new patient health checks, peak-flow measurement, suture and clip removal and carry out other tasks for which you have received appropriate training Fit 24 hour BP machines as directed and in accordance with training and procedure Assist GPs undertaking minor surgery Prepare and maintain environments and equipment before, during and after patient interventions Clearing and restocking of consulting/treatment rooms, including timely order of stock items under your control Assist in raising awareness of health and well-being by participating in patient health promotion and screening initiatives Give accurate and appropriate information to patients within own competence Ensure that anomalies are reported to a senior member of the clinical team Notify the GP of any significant patient issues Ensure full and accurate recording in the patients computerised record Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the practice team Undertake specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual. Training will be provided to ensure competence in all of the Duties and Responsibilities detailed below. General Information - Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attendance at the quarterly Protected Time Meetings Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply all Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate The above Job Descriptions are neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by The Practice Manager. Job description Job responsibilities Summary of Main Duties Working under the indirect supervision of the Clinical Lead, and strictly in accordance with specific practice guidelines and protocols, the Health Care Assistant must support the practice nursing team in the delivery of care within their scope of practice to the entitled patient population. The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education. The surgery operates at two locations and this post is required to work at both, and on occasion to move between the two sites during the working day. In addition to this, the practice has a number of patients who are housebound or live in care homes and the HCA may be required to visit these patients in the community to obtain blood samples or to take physiological measurements. Duties and Responsibilities: Check patient identification against GP request and confirm details with the patient Provide Phlebotomy in accordance to training and procedures Provide simple Wound care/Dressings in accordance to training and procedures Take physiological measurements from patients including blood pressure, pulse rate and rhythm, temperature, height and weight (body mass index), visual acuity, urinalysis and EC Administer B12 injections flu and pneumonia vaccinations under Patient Specific Directions Recording and monitoring cold chain storage and reporting any abnormalities Undertake new patient health checks, peak-flow measurement, suture and clip removal and carry out other tasks for which you have received appropriate training Fit 24 hour BP machines as directed and in accordance with training and procedure Assist GPs undertaking minor surgery Prepare and maintain environments and equipment before, during and after patient interventions Clearing and restocking of consulting/treatment rooms, including timely order of stock items under your control Assist in raising awareness of health and well-being by participating in patient health promotion and screening initiatives Give accurate and appropriate information to patients within own competence Ensure that anomalies are reported to a senior member of the clinical team Notify the GP of any significant patient issues Ensure full and accurate recording in the patients computerised record Carry out administrative tasks for example, but not limited to, call and recall activities and stock takes as directed by senior members of the practice team Undertake specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual. Training will be provided to ensure competence in all of the Duties and Responsibilities detailed below. General Information - Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training Reporting potential risks identified Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attendance at the quarterly Protected Time Meetings Attendance at all Mandatory and Statutory training requirements as indicated by the Practice Manager Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision whilst embracing the practices ethos of recording of any errors or near misses and learning by mistakes without blame Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services The post-holder will: Apply all Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate The above Job Descriptions are neither exhaustive nor exclusive and will be reviewed annually in conjunction with the post-holder at the annual appraisal. The post-holder is also required to carry out any duties that may reasonably be requested by The Practice Manager. Person Specification Experience Essential Experienced Health Care Assistant - Phlebotomy also required. Person Specification Experience Essential Experienced Health Care Assistant - Phlebotomy also required. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leiston Surgery Address Main Street Leiston Suffolk IP16 4ES Employer's website https://www.leistonsurgery.com/ (Opens in a new tab) Employer details Employer name Leiston Surgery Address Main Street Leiston Suffolk IP16 4ES Employer's website https://www.leistonsurgery.com/ (Opens in a new tab). Location : Main Street, IP16 4ES Leiston, Suffolk, United Kingdom