Job summary An exciting opportunity has arisen to join our Pre-Operative Assessment department as a receptionist. The successful candidate will be an enthusiastic and positive team player. The candidate will need to have experience of working in an administrative setting. Excellent leadership skills and good communication skills are essential. The post holder will be accountable for the administrative performance of this service as well as supporting the wider Directorate. The post holder will be responsible for implementing, coordinating and ensuring robust administrative processes exist across the Pre-Operative Assessment service, ensuring KPIs are met. The post holder will act as an interface between the clinical staff, management, admin staff, other staff within the Trust, external stakeholders and patients and their families / carers. The post holder must be able to organise their own workload within defined guidelines. The successful applicant will be required to work a shift pattern that includes both 7:00am-3:00pm and 9:00am - 5:00pm shifts. This role will include administrative duties in the pre- operative assessment unit and in 3 west elective admissions, supporting smooth patient flow and service delivery across both areas. Main duties of the job Act as the first point of contact for patients and visitors, greeting them professionally and providing information about clinic procedures. Manage incoming calls, schedule and reschedule appointments, and provide relevant information to patients regarding their pre-assessment appointments. Checking in and out all POA appointments. Ensure patients' details are correctly recorded and updated in the hospital system, including personal details, medical history, and appointment status. Assist patients with any queries regarding pre-assessment processes and provide general administrative support. Provide a welcoming and empathetic environment, ensuring that patients feel supported throughout their pre-assessment journey. Establishing, maintaining and monitoring excellent office and information systems. Ensuring quality and customer care standards are met where relevant. Contribution to positive patient experiences. Supporting Nurses in patient information retrievals. About us At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career. Benefits include career development, flexible working and well-being, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. Details Date posted 02 July 2025 Pay scheme Agenda for change Band Band 2 Salary £29,583 a year pa inclusive Contract Permanent Working pattern Full-time Reference number 290-SCCS-1948 Job locations Charing Cross Hospital Fulham Palace Rd London W6 8RF Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviewsplease view the Job Description attachment with the job advert. Job description Job responsibilities The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviewsplease view the Job Description attachment with the job advert. Person Specification Education Essential GCSE or Equivalent Desirable Medical Terminology A-Levels or equivalent knowledge or experience Skills/Knowledge/Abilities Essential Clear & effective communication Skills Organisational Skills/ability to learn Competent use of IT systems - Excel, Word & Data base input Desirable Service sector work ( preferable hospital) Legible handwriting ECDL CERNER Dictate IT eProcurement Experience Essential Administrative Experience Electronic Filing Techniques Basic IT Literacy Must be able to work Cross Site Desirable Previous experience in an NHS Institution Values and Behaviours Essential Demonstrates ability to meet Trust values Person Specification Education Essential GCSE or Equivalent Desirable Medical Terminology A-Levels or equivalent knowledge or experience Skills/Knowledge/Abilities Essential Clear & effective communication Skills Organisational Skills/ability to learn Competent use of IT systems - Excel, Word & Data base input Desirable Service sector work ( preferable hospital) Legible handwriting ECDL CERNER Dictate IT eProcurement Experience Essential Administrative Experience Electronic Filing Techniques Basic IT Literacy Must be able to work Cross Site Desirable Previous experience in an NHS Institution Values and Behaviours Essential Demonstrates ability to meet Trust values Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Imperial College Healthcare NHS Trust Address Charing Cross Hospital Fulham Palace Rd London W6 8RF Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab) Employer details Employer name Imperial College Healthcare NHS Trust Address Charing Cross Hospital Fulham Palace Rd London W6 8RF Employer's website https://www.imperial.nhs.uk/ (Opens in a new tab). Location : Charing Cross Hospital, Fulham Palace Rd, W6 8RF London, United Kingdom