General Information Salary £28,312 - £30,011 Working Pattern Full Time, Part Time, Flexible Working Vacancy Approach External Location Glasgow Region Scotland Closing Date 07-Mar-2025 Post Type Permanent Civil Service Grade EO Number of jobs available 15 Job ID 3221 Descriptions & requirements Job description Executive Officer Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime? We are recruiting for people to fill a number of Executive Officer roles. The Criminal Injuries Compensation Authority (CICA) is an Executive Agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives. Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing. We employ around 300 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work. These positions are based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, w a typical employee works 3 days a week in the office and the remainder at home. The Roles We are looking for people who can show empathy, humanity and a passion for delivering excellent customer service. Executive Officer roles require a strong commitment to delivering personal and team objectives linked to our Business Plan. They also require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. Executive Officer Key Responsibilities Our Executive Officer roles are based across a number of teams and key responsibilities in role may include: Operating as part of a team focused on agreed goals and priorities, and working flexibly to achieve business objectives and meet key performance indicators Preparing correspondence advising applicants or representatives of the outcome of claims or complaints in a manner that demonstrates compassion, empathy and sensitivity Building capacity through active participation in one-to-one performance discussions, learning from common errors and quality checking feedback Controlling workflows to ensure claims progress without delay Completing quality checks that assure the financial and procedural accuracy of work Line managing teams of colleagues at Administrative Officer Grade Essential Criteria Excellent numerical, written and oral communication skills Ability to self-manage, plan and prioritise Ability to review information, swiftly identifying relevant facts and issues Excellent analysis and investigative skills, with good attention to detail Strong interpersonal skills to develop effective working relationships with a wide range of stakeholders Highly focused on customer outcomes, with a strong commitment to supporting the business in achieving its goals in a changing environment The following criteria are not essential, however, candidates who can demonstrate this experience should provide relevant evidence in their application. Desirable Criteria Experience of handling casework, complaints or decision-making Line management experience Selection Process The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience. Stage 1 For the first stage of the vacancy filling process, you will be asked to provide a personal statement of suitability (maximum 500 words) demonstrating evidence of the essential criteria. If applicable, you should also incorporate evidence of how you meet the desirable criteria. You will also be asked to provide an example of how you have demonstrated the Managing a Quality Service behaviour (maximum 250 words). If we receive a large number of applications, we may sift on the Managing a Quality Service behaviour only. You should read each of the essential criteria and think about a time or an example that can help demonstrate your knowledge/skills. Remember, this must be evidence based and your statement of suitability and Managing a Quality Service example should be clear, concise and reflect what actions you undertook. Stage 2 If selected to interview, you will be invited to interview w you will be assessed against the following behaviours: Making Effective Decisions Delivering at Pace Changing and Improving During the panel interview, you will be asked Behaviour based questions and Strengths based questions. Interviews are expected to take place in March 2025. We will be conducting all interviews virtually, via Microsoft Teams. Apply and further information Once this job has d, the job advert will no longer be available. You may want to save a copy for your records. A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles at Executive Officer Grade, candidates may be appointed from the reserve list in order of merit. We offer flexible working 7am – 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) or part-time working pattern; however, we would ask that applicants make themselves available on a full-time, fixed hours basis (9am to 5pm) for the initial training period which takes up to 6 weeks. This is to ensure the best training and consolidation experience for new colleagues. For queries about the role, please email the Corporate Support Services Team at [email protected] Additional Information Working Arrangements & Further Information The MoJ offers Hybrid Working arrangements w business need allows. This is an informal, non-contractual form of flexible working that blends working from your base location, different MoJ sites and / or from home (please be aware that this role can only be worked in the UK and not overseas). All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles will not be suitable for Hybrid Working. Similarly, Hybrid Working will not suit everyone’s circumstances. Arrangements will be discussed and agreed with the successful candidate(s) and subject to regular review. For nationally advertised role: all successful candidates will be appointed to the nearest viable office nearest to their home postcode and on its respective pay scale. This will be at either a HQ building (subject to desk allocation, a Justice Collaboration Centre (JCC) or a Justice Satellite Office (JSO) – See Map. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity). For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended). Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made. MoJ candidates who are on a specialist grade, will be able to retain their grade on lateral transfer. All candidates who are currently in receipt of Mark Time / Pay Protection should ensure they are familiar with the new policy on permanent and temporary promotion which can be found on the employee intranet. Flexible working hours The Ministry of Justice offers a flexible working system in many offices. Standard full time working hours are 37 hours per week. MoJ welcomes part-time, flexible and job-sharing working patterns, w they meet the demands of the role and business needs. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy. Benefits The MoJ offers a range of benefits: Annual Leave Annual leave is 25 days on appointment and will increase to 30 days after five years’ service. T is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis. Pension The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best. Training The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities. Networks The opportunity to join employee-run networks that have been established to provide advice and support and to enable the views of employees from minority groups to be expressed direct to senior management. T are currently networks for employees of minority ethnic origin, employees with disabilities, employees with caring responsibilities, women employees, and lesbian, gay, bisexual and transgender employees. Support A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share. Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. For moves to or from another employer or moves across the Civil Service this can have implications on your eligibility to carry on claiming childcare vouchers. You may however be eligible for alternative government childcare support schemes, including Tax Free Childcare. More information can be found on www.GOV.UK or Childcare Choices. You can determine your eligibility at https://www.childcarechoices.gov.uk/. Paid paternity, adoption and maternity leave. Free annual sight tests for employees who use computer screens. Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles. Should you feel that the recruitment process has breached the recruitment principles you are able to raise a formal complaint in the following order To Transformative Business Services (0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected] ); To Ministry of Justice Resourcing team ( [email protected] ); To the Civil Service Commission (details available ) As a Disability Confident employer, MoJ are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by making adjustments throughout all elements of the recruitment process and in the workplace. MoJ are able to offer an interview to disabled candidates who meet the minimum selection criteria, except in a limited number of campaigns. For more information on applying for a role as a candidate with a disability or long-term condition, please watch our animated videos. You will be able to request reasonable adjustments to the recruitment process within the application form. If you need additional help completing the application form, please contact the TBS Recruitment Enquiries Team. Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wver it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. A Great Place to Work for Veterans The "Making the Civil Service a Great Place to work for veterans" initiative includes a guaranteed interview scheme to those who meet the minimum criteria to provide eligible former members of the Armed Forces with opportunities to secure rewarding jobs. Allowing veterans to continue to serve their country, and to bring highly skilled individuals with a broad range of experience into the Civil Service in an environment, which recognises and values your previous service in the Armed Forces. For further details about the initiative and eligibility requirements visit: https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans Redeployment Interview Scheme Civil Service departments are expected to explore redeployment opportunities before making an individual redundant. The MoJ is committed, as part of the Redeployment Interview Scheme, to providing opportunities to those who are 'at risk of redundancy'. MoJ is able to offer an interview to eligible candidates who meet the minimum selection criteria, except in a limited number of campaigns. Candidates will not be eligible for the Redeployment Interview Scheme if they are applying on promotion. Civil Service Nationality Rules This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) https://www.gov.uk/settled-status-eu-citizens-families nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) https://www.gov.uk/government/publications/nationality-rules Reserve list A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles. Contact Information MoJ: If you require any assistance please call 0345 241 5359 (Monday to Friday 8am - 6pm) or e mail [email protected] Please quote the job reference HMPPS If you require any assistance please call 0345 241 5358 (Monday to Friday 8am - 6pm) or e mail [email protected] Please quote the job reference Job Description Attachment EO Generic.docx (Job Description Attachment) Select new file Application form stage assessments Behaviours A sift based on the lead behaviour, Managing a Quality Service, may be held if a large number of applications are received. If a large number of applications remain after the initial sift, your application will be progressed to a full sift, w all behaviours will then be considered. Behaviours Application Form Question Word Limit 250 Managing a Quality Service Experience We will assess your experience for this role via the following methods Statement of Suitability Evidence of Experience Statement of Suitability Interview stage assessments Interview Dates Expected March 2025 Behaviours Making Effective Decisions Delivering at Pace Changing and Improving Strengths Strengths will be assessed but these are not shared in advance. To learn more about Strengths and how they are assessed . Use of Artificial Intelligence (Al) You must ensure that any evidence submitted as part of your application, including your CV, statement of suitability and behaviour examples, are truthful and factually accurate. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own. Level of security checks required Baseline Personnal Security Standard (BPSS)