Full Time, Permanent Are you ready for an exciting opportunity to join the Revenues team at Bristol City Council? We are responsible for the billing and collection of Business Rates and Council Tax and we are looking for a dedicated, talented and experienced Team Leader to be a part of this essential mission. You’ll be leading our Business Rates Team, managing accounts for over 16,000 premises. The workforce works in a hybrid fashion with some colleagues working from home for most of the time, whilst others work mainly from the office. We encourage applications from all locations. What You'll Be Doing: In this crucial role, you will be at the heart of our operation, leading by example, ensuring the accurate and prompt billing of business rates, and the timely collection and recovery of unpaid accounts. Responsibilities: Lead and manage a small team, ensuring high-quality service delivery and compliance with policies as directed by the Revenues Manager. Oversee billing, collection and enforcement processes addressing any issues promptly. Provide support, guidance and training to team members fostering a collaborative and collegiate environment. Monitor performance metrics and implement improvements to enhance efficiency. Resolve the most complex issues and complaints, providing supervision and advice to staff in the resolution of serious cases by applying relevant legislation and technical knowledge. Support the Revenues Manager in the design of policy and service improvements. About You You should have excellent people management and communication skills gained through proven experience in a similar role. Knowledge of business rates legislation and processes would be required as would strong analytical and problem-solving abilities. You will be confident and driven, with a proven ability to deliver first-rate customer service, as well as to motivate and develop team members. Furthermore, you will be flexible and agile, adept at handling a range of issues that often arise in a fast changing, dynamic environment. Rewards: As a team leader you will be paid a competitive starting salary of £38,626per annum, rising incrementally to £40,476 (pro-rata if part time) following a successful probationary period. If you are an experienced officer, your starting rate of pay within these bands may be considered for adjustment. Why Bristol City Council At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For this role we offer hybrid working arrangements, giving you and the team the opportunity to work in a way that suits you, some colleagues working from home the majority of the time whilst others work mainly from the office. We encourage applications from all locations. Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future. How do I apply? To be successful in being shortlisted for interview, please apply here LINK Please detail how you meet each of the essential criteria as laid out in the Person Specification. Your application should fully evidence your education and training, along with your previous employment history. Should we receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, therefore please demonstrate how you can meet desirable criteria if you can. This is a full-time permanent role, 37 hours per week Monday to Friday. The closing date for applications is 30 April 2025. Shortlisted candidates will be invited to interview conducted soon after. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Jo Hunt at At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from young people, Black and racially minoritised, and Male candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit. Full Time, Permanent Are you ready for an exciting opportunity to join the Revenues team at Bristol City Council? We are responsible for the billing and collection of Business Rates and Council Tax and we are looking for a dedicated, talented and experienced Team Leader to be a part of this essential mission. You’ll be leading our Business Rates Team, managing accounts for over 16,000 premises. The workforce works in a hybrid fashion with some colleagues working from home for most of the time, whilst others work mainly from the office. We encourage applications from all locations. Rewards: As a team leader you will be paid a competitive starting salary of £38,626per annum, rising incrementally to £40,476 (pro-rata if part time) following a successful probationary period. If you are an experienced officer, your starting rate of pay within these bands may be considered for adjustment. Why Bristol City Council At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For this role we offer hybrid working arrangements, giving you and the team the opportunity to work in a way that suits you, some colleagues working from home the majority of the time whilst others work mainly from the office. We encourage applications from all locations. Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future. How do I apply? To be successful in being shortlisted for interview, please apply here LINK Please detail how you meet each of the essential criteria as laid out in the Person Specification. Your application should fully evidence your education and training, along with your previous employment history. Should we receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, therefore please demonstrate how you can meet desirable criteria if you can. This is a full-time permanent role, 37 hours per week Monday to Friday. The closing date for applications is 30 April 2025. Shortlisted candidates will be invited to interview conducted soon after. We're a Disability Confident employer which means we value recruiting and retaining disabled people. Any job applicants who consider themselves to be disabled and meet the essential criteria in the Person Specification are guaranteed an interview. We'll make reasonable adjustments throughout the interview process and provide continued workplace support throughout your career. For further information, please refer to the Job Description and Person Specification or alternatively, please contact Jo Hunt at At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from young people, Black and racially minoritised, and Male candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.. Location : Bristol, England, United Kingdom