Job summary The Customer Experience team at Barchester Healthcare have an exciting opportunity for a Customer Service Manager to join their team. The role involves overseeing the performance of an outsourced customer service contact centre team, as well as managing online reviews and social media customer contact. The successful candidate will be responsible for driving performance, improving processes, and ensuring a high quality of service is delivered to customers. Main duties of the job As a Customer Service Manager, you will be responsible for driving the performance of the contact centre via various channels. You will lead effective, empathetic customer communication and solve complex issues with support from stakeholders. You will oversee the service performance of the outsourced customer care team to ensure KPIs and SLAs are achieved and a high quality of service is delivered to customers. You will also drive process and cultural improvement in operations through identifying trends and opportunities to improve service levels. About us Barchester Healthcare is one of the UK's market leading healthcare providers, being the second largest in the UK with over 250 care homes and hospitals across the country. They have a successful new builds programme, with 10 new build homes being built and opened every year for the next three years, making them a rapidly and successfully expanding organisation. Date posted 19 April 2025 Pay scheme Other Salary £36,000 a year Contract Permanent Working pattern Full-time, Part-time Reference number 1284552515 Job locations Barchester Healthcare M1 1AN Job description Job responsibilities The Customer Experience team have a great opportunity for a Customer Service Manager to join the Barchester family responsible for the performance of our outsourced customer service contact centre team, as well as a small internal team Managing online reviews (google and CHUK reviews) and all social media customer contact. Working remotely with monthly visits to Newcastle and London. As a Customer Service Manager, you will drive performance of the c contact centre via various channels. You will lead effective, empathetic customer communication and solve complex issues with support from stakeholders. You will oversee the service performance of the outsourced customer care team to ensure KPIs and SLAs are achieved and a high quality of service is delivered to customers. You will drive process and cultural improvement in operations through identifying trends and opportunities to improve service levels. Barchester Healthcare is one of the UK's market leading healthcare providers being the second largest in the UK with over 250 care homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding. Role and responsibilities: Ensuring the outsourced Customer Care Team deliver performance and a high quality of service Drive performance at the Contact Centre focussed on commercial opportunity, removing waste calls and contacts where possible to focus on possible admissions to drive occupancy Ensure team leaders are reviewing calls and providing feedback and coaching to team members to drive quality improvements Ensure optimum use of the ConneX CRM system at the Contact Centre as main first point of contact Manage online reviews (google and CHUK reviews) and all social media customer contact from customers ensuring any comments are in line with the BHC tone of voice and support a premium service and reassure customers Work with 3rd party company to ensure Interactive Voice Recording (IVR) is fit for purpose Monitor, measure and review your team''s performance, recognising great contributions, provide constructive feedback and handle any performance issues effectively Promote, support and plan the continuous development of your team, utilising standard programmes and other resources Identify change, drive continuous improvement and lead initiatives to simplify and streamline our processes Support and continuously improve our industry leading customer relationship management system that supports us to grow our communities by building trust and enabling meaningful conversations Required skills and experience: Understand brand tone of voice and able to write in line with set minimum standards? Demonstrate an exceptional ability to handle customer complaints and difficult conversations effectively in a previous role Have customer journey mapping experience particularly on contact centre's and complaints journeys? Have keen attention to detail Ability to effectively prioritise workload Self-motivated, target driven and a creative thinker? Confident in managing the performance of a larger team to deliver results and outstanding premium care Rewards package: £36,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Confidential and free access to counselling and legal services 7766 Job description Job responsibilities The Customer Experience team have a great opportunity for a Customer Service Manager to join the Barchester family responsible for the performance of our outsourced customer service contact centre team, as well as a small internal team Managing online reviews (google and CHUK reviews) and all social media customer contact. Working remotely with monthly visits to Newcastle and London. As a Customer Service Manager, you will drive performance of the c contact centre via various channels. You will lead effective, empathetic customer communication and solve complex issues with support from stakeholders. You will oversee the service performance of the outsourced customer care team to ensure KPIs and SLAs are achieved and a high quality of service is delivered to customers. You will drive process and cultural improvement in operations through identifying trends and opportunities to improve service levels. Barchester Healthcare is one of the UK's market leading healthcare providers being the second largest in the UK with over 250 care homes and hospitals across the country. With a successful new builds programme with 10 new build homes being built and opened every year for the next three years, we are rapidly and successfully expanding. Role and responsibilities: Ensuring the outsourced Customer Care Team deliver performance and a high quality of service Drive performance at the Contact Centre focussed on commercial opportunity, removing waste calls and contacts where possible to focus on possible admissions to drive occupancy Ensure team leaders are reviewing calls and providing feedback and coaching to team members to drive quality improvements Ensure optimum use of the ConneX CRM system at the Contact Centre as main first point of contact Manage online reviews (google and CHUK reviews) and all social media customer contact from customers ensuring any comments are in line with the BHC tone of voice and support a premium service and reassure customers Work with 3rd party company to ensure Interactive Voice Recording (IVR) is fit for purpose Monitor, measure and review your team''s performance, recognising great contributions, provide constructive feedback and handle any performance issues effectively Promote, support and plan the continuous development of your team, utilising standard programmes and other resources Identify change, drive continuous improvement and lead initiatives to simplify and streamline our processes Support and continuously improve our industry leading customer relationship management system that supports us to grow our communities by building trust and enabling meaningful conversations Required skills and experience: Understand brand tone of voice and able to write in line with set minimum standards? Demonstrate an exceptional ability to handle customer complaints and difficult conversations effectively in a previous role Have customer journey mapping experience particularly on contact centre's and complaints journeys? Have keen attention to detail Ability to effectively prioritise workload Self-motivated, target driven and a creative thinker? Confident in managing the performance of a larger team to deliver results and outstanding premium care Rewards package: £36,000 per annum Generous car allowance of £6.5k Annual bonus 25 days holiday plus bank holidays Life cover Access to a wide range of retail and leisure discounts at big brands and supermarket Confidential and free access to counselling and legal services 7766 Person Specification Qualifications Essential The ideal candidate will have a strong understanding of brand tone of voice and the ability to write in line with set minimum standards. They will also demonstrate an exceptional ability to handle customer complaints and difficult conversations effectively in a previous role, as well as have experience with customer journey mapping, particularly on contact centres and complaints journeys. Additionally, the candidate should have keen attention to detail, the ability to effectively prioritise workload, and be self-motivated, target driven, and a creative thinker. They should also be confident in managing the performance of a larger team to deliver results and outstanding premium care. Person Specification Qualifications Essential The ideal candidate will have a strong understanding of brand tone of voice and the ability to write in line with set minimum standards. They will also demonstrate an exceptional ability to handle customer complaints and difficult conversations effectively in a previous role, as well as have experience with customer journey mapping, particularly on contact centres and complaints journeys. Additionally, the candidate should have keen attention to detail, the ability to effectively prioritise workload, and be self-motivated, target driven, and a creative thinker. They should also be confident in managing the performance of a larger team to deliver results and outstanding premium care. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Barchester Healthcare Address Barchester Healthcare M1 1AN Employer's website https://www.barchester.com/ (Opens in a new tab) Employer details Employer name Barchester Healthcare Address Barchester Healthcare M1 1AN Employer's website https://www.barchester.com/ (Opens in a new tab). Location : Barchester Healthcare, M1 1AN , United Kingdom

Housing and Land The Housing and Land directorate is responsible for the Mayor’s plans to deliver new and improved homes and strong communities. Working closely with boroughs and partners, we manage the Mayor’s housing investment programmes and land and property assets to support the building of affordable homes, job creation and regeneration. About the team This role is in the Housing Strategy and Policy team, which is responsible for developing the Mayor’s housing policies. The remit of the Housing Strategy and Policy team covers a broad range of policy areas including new supply, homelessness, rough sleeping, building safety and private rented sector policy. In this post you will be working alongside colleagues to formulate policy to deliver on the Mayor’s priorities and to ensure these policies are informed by sound evidence. About the role This role will tackle a variety of housing issues. The role will focus on policy work that supports the Mayor of London’s agenda to increase levels of housebuilding in London. You’ll become an expert in your policy area and the solutions needed for London’s housing crisis to support senior colleagues across the Housing & Land directorate and the Mayor’s office. You will be responsible for proactively leading on both policy development and implementation, negotiating the trade-offs and complexities inherent in housing policy. You will draw on an ability to build and manage effective working relationships, as the role requires engagement with senior politicians, London boroughs, housing associations, central government departments, and wider external stakeholders. You will work in coordination with other GLA policy and delivery teams covering planning, regeneration, infrastructure, social policy and economic development. What your day will look like: Leading on the development, review and implementation of housing policies. Providing advice to the Deputy Mayor for Housing and the Mayor of London. Researching housing issues through the analysis and interpretation of data, policy information, research and legislation. Respond to enquiries about the Mayor’s housing policies from London Assembly members, the trade press, Londoners, and other stakeholders. Realise and promote the benefits of London’s diversity by promoting and enabling equality of opportunities, and promoting the diverse needs and aspirations of London’s communities. Skills, knowledge and experience To be considered for the role you must meet and address the following essential technical requirements in your application: Good understanding of issues and policy relating to housing or equivalent policy area. An understanding of the GLA’s commitment to equality and diversity. You must also meet the following behavioural competencies in your application, as explained further in the GLA Competency Framework (linked below): Research and analysis (Level 2 indicators of performance) Building and managing relationships (Level 2 indicators of performance) Communicating and influencing (Level 2 indicators of performance) Problem solving (Level 2 indicators of performance). The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: An up to date CV A covering letter with a maximum of 1,500 words, which outlines how you meet the two essential technical requirements and the four behavioural competencies (outlined above, behavioural competencies explained further in the GLA Competency Framework). We recommend that you structure your cover letter with sub-headings and include specific examples to ensure you present the information required for shortlisting. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your cover letter. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345) Please note, if you do not submit the above, you are unlikely to be considered for the role. As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. If you have questions about the role Alexis Harris, the hiring manager, will be holding a live one-hour session on MS Teams which will provide the opportunity for applicants to find out more about the role. This will be held on Wednesday 23rd April 2025 at 12:30-1:30pm. The session will not be recorded. Join the meeting now (link here) If you have any questions about the recruitment process, contact the ***************@tfl.gov.uk who support the GLA with recruitment. Assessment process Once you have submitted an application, your details will be reviewed by a panel. If shortlisted, you’ll be invited to an interview and will also be required to participate in a short assessment. The interview will be competency based and address the technical requirements and competencies outlined above. The interview and assessment dates will be confirmed after applications are reviewed but are expected to take place in early June 2025. Interviews will be held in person at our GLA office in Southwark (169 Union Street, SE1 0LL). Equality, diversity and inclusion London's diversity is its biggest asset, and we strive to ensure our workforce reflects London's diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share. Please note we are a Disability Confident Employer so for candidates who wish to be considered under the scheme and meet the essential criteria, they will automatically be invited to interview. Please note, should you require any adjustments through the process, we will accommodate as much as possible. Please contact the recruitment team for further information if required. Benefits GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office. In addition to a good salary package, you will be paid every four weeks, providing frequent salary payments. We also offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme. Additional Information Please note, all candidates will need to confirm that the information provided in this application form is true and correct. Should a candidate deliberately give false information, including the use of AI software, they understand that this would disqualify them from consideration. Successful candidates must undergo a criminal record (DBS) check but some roles may require additional security screening. If you are a GLA employee applying for an internal fixed-term position, as an internal secondment opportunity, you must ensure you satisfy the following secondment policy criteria listed below before applying. On a permanent contract or a fixed term contract where the time left on the contract at the point at which you apply for secondment is longer than the secondment period; successfully completed your probation period and are performing to the required standard for your current role; and at least 18 months service with the GLA If you do meet the criteria listed above, you will need to complete the Approval for secondment application form and gain line manager approval, before emailing the fully completed form to the Resourcing Assistant who is managing the vacancy. This form must be received by the closing date of the vacancy. Failure to provide this form will mean your application cannot be progressed. If you are unable to satisfy all of the criteria, unfortunately, you are not eligible to apply for this vacancy as an internal secondment. For further information, please see Secondment Policy and Procedure IMPORTANT: If you are a current GLA employee on a fixed-term contract, which is due to end BEFORE the end date of this vacancy, you DO NOT NEED to complete the Approval for secondment application form as it is not a secondment. If you are successful in securing this secondment opportunity, you will need to be released from your existing role, so please ensure that you make your line manager aware of your application. More Support If you have a disability which makes submitting an online application form difficult, please contact **************@london.gov.uk. Location : London, Greater London

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As a Chef at the Snow Goose, you will master our menu, with your food being the reason guests keep coming through our doors! You’ll enjoy working in a team, serving up food to be proud of. Does this sound like the chef job for you? Join us at Vintage Inns, a charming collection of rural pubs. You’ll find roaring log fires, traditional food and a cosy atmosphere. If you want to be part of the Inn crowd, we want to hear from you. WHAT’S IN IT FOR ME? Flexible shifts to fit around you. A massive 33% discount across all our brands. Whether its date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered. 20% discount off all of our brands for friends and family. Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it. Opportunities to grow with paid for qualifications. Opportunity for progression; on average 200 Chefs are promoted to Head Chef every year. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS A CHEF YOU’LL… Prepare everything that is needed before service. Cook food to be proud of and know the menu inside out. Maintain the highest standards of cleanliness and safety. Haven't got a CV to hand? Don't worry you don't need a CV to apply. Location : Stoneyfield, , IV2 7PA

Company Description Join Securitas - Global Leader in Security Services! At Securitas, we’re dedicated to protecting what matters most. With over 300,000 employees worldwide, we offer innovative security solutions tailored to each client’s needs. From on-site officers to advanced surveillance , we use the latest technology to deliver top-tier protection. Be part of a trusted team, where your contribution makes a real difference in safeguarding people, assets, and information. Join us today and help create safer environments for businesses and communities! Job Description Security Officer – Warton & Salmesbury Location: Warton & Salmesbury ((PR4 1AX & BB2 7LF)) ⏳ Hours: 42 hours per week Shift Pattern: Days, nights, and weekends Rate of Pay: £13.65 per hour Must be a driver with access to your own vehicle Must be a British national by birth or have held a British passport for a minimum of 5 years We are looking for a Security Officer to join our team covering Warton & Salmesbury. This is a fantastic opportunity for someone who is proactive, fit, and dedicated to maintaining a safe and secure environment. If you have the drive to make a difference and possess the required skills and qualifications, we want to hear from you! What We Offer: ✔ Competitive pay at £13.65 per hour ✔ 42-hour work week with varied shifts (days, nights, weekends) ✔ Full training and uniform provided ✔ Opportunities for career growth and progression ✔ Great Benefits: Paid holiday leave Pension scheme Employee discounts ️ Overtime opportunities Your Role: As a Security Officer covering Warton & Salmesbury, you will be responsible for ensuring the safety and security of the sites, staff, visitors, and assets. You will conduct regular patrols, manage access control, monitor security systems, and respond to incidents promptly. A key part of the role will involve significant walking, so being physically fit is essential. Detailed Job Duties: Patrols: Conduct regular foot and vehicle patrols across the Warton and Salmesbury sites to ensure all areas are secure, checking for any signs of unauthorized access or security breaches. Access Control: Manage entry points by checking IDs, issuing visitor passes, and enforcing site access procedures. ️ Surveillance: Monitor CCTV feeds, identifying suspicious activity, and responding swiftly to any incidents. Incident Response: Quickly and effectively respond to security incidents, emergencies, and alarm activations. Reporting: Maintain accurate and detailed records of incidents, breaches, and unusual activities, ensuring reports are completed in a timely and professional manner. Health & Safety Compliance: Ensure adherence to health and safety procedures, creating a safe and secure environment for all staff and visitors. Equipment Checks: Regularly inspect security equipment, such as alarm systems and CCTV, to ensure they are functioning properly. Driving: You will need to have access to your own vehicle to travel between Warton and Salmesbury sites efficiently. Customer Service: Maintain a high level of customer service while ensuring security procedures are followed at all times. Qualifications Qualifications What We’re Looking For: Valid SIA Licence (essential) Strong communication skills and a customer-focused approach ✅ Ability to remain calm and professional under pressure Must be a driver with access to your own vehicle Must be a British national by birth or have held a British passport for a minimum of 5 years Must have a 5-year checkable work history Must be able to obtain SC clearance Must be physically fit due to significant walking required throughout the shift If you're ready to join a dynamic team and take on this exciting security role covering Warton & Salmesbury, apply today! Apply now and become a key part of our security team! Additional Information It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals. Ready to take the next step? Click 'I’m Interested' to submit your CV. Questions? Reach out anytime at Recruitmentenquiries@Securitas.uk.com. Why Choose Securitas UK? At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities. What You Can Expect Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email. Diversity & Inclusion: Be Yourself at Securitas We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on: Career Growth: Clear pathways from apprenticeships to leadership programs. Inclusive Leadership: A culture of respect, transparency, and collaboration. Fair Pay & Benefits: Competitive, equitable compensation and benefits. Our Commitment to You We support our workforce through initiatives such as: Employee Networks – Safe spaces to connect and influence policies for change. Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion. Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements. Health & Well-being Programs – Mental health support and workplace wellness. Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals. We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more! Take the Next Step Join us and be part of a team that values you. Click ‘Apply Now’ and start your career with Securitas UK today! Securitas. Location : England, United Kingdom

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Duty Manager at the Old Ball , you’ll work alongside the General Manager to lead your team to success. You’ll oversee all areas of the business, making sure provide guests with an experience that keeps them coming back for more. Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 businesses we’re the home of some of the nation's favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. Think of a brand for any occasion, we’re all about providing moments to remember. If you’re passionate about hospitality, we want to hear from you. WHAT’S IN IT FOR ME? Flexible shifts - to fit around the other important things in life. A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered. 20% discount across all off our brands for up to 5 friends and family. Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, we offer a pension; 25 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS DUTY MANAGER YOU’LL… Use your management experience to be an assistant to the General Manager in the day to day running of the business. Train and inspire your team to deliver food, drink, and service to be proud of. Be the role model and guide development within your team. Ensure our guests are cared for, being the host to life’s memorable moments. Strive towards and achieve business targets.. Location : Horsforth, , LS18 5SB

Job Description School Support Assistant James Gillespie’s High School Salary: £24,909 - £25,116 (pro-rata for part-time and sessional) Hours: 30 per week, 40 weeks sessional James Gillespie’s High School is looking for a part time School Support Assistant. James Gillespie’s High School is in the Marchmont area of Edinburgh. A fully co-ed comprehensive since the 1970s, we are also home to Edinburgh’s Ard-Sgoil (Gaelic Secondary). James Gillespie’s 18th century vision for inclusion and high-quality education endures and continues in the new school campus which was completed in August 2016, and continues in our school values today- Respect, Kindness, Integrity, Inclusion and High Expectations. The post holder will assist in a range of tasks relating to the care and welfare of pupils, plus the administration and organisation of resources and documentation. The successful candidate must work well under pressure, enjoy working with people, and have very strong organisational and time-management skills. A first-aid certificate and prior experience in schools is beneficial. For more information on James Gillespie’s High School go to Àrd-Sgoil Sheumais Ghilleasbuig (jamesgillespies.co.uk) This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory. We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation. As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work. To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working. You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range. Happy to talk flexible working. Follow us on Twitter at @edincounciljobs. Location : Edinburgh, EH9 1DD

For almost two centuries, Birmingham City University has shaped thousands of lives. We have helped redefine a city, influenced the region, and impacted further afield. From our roots as the Birmingham Government School of Design, we have forged a formidable history. As a teaching-intensive University, our courses are rooted in practice-based learning, and we provide wider support that sets our students up to succeed after graduation. While this is our core focus, we recognise the enduring importance of research and enterprise activity, which is acknowledged within our newly launched strategy, setting us on our path to 2030 and beyond. If you can see yourself joining our ambitious journey, then we certainly want to hear from you. The role The Head of Department will lead on delivering all operational outcomes in the School, supporting the Dean of School in aligning departmental and School activities with BCUs ambitious 2030 strategy. The Head of Department will embed all University and School initiatives in their department to ensure the realisation of the University strategy relating to learning and teaching, research and innovation, and the student experience. The Head of Department will lead on delivering against key metrics and outcomes for their discipline including REF, TEF, and KEF, whilst ensuring the most effective management of financial resources in partnership with the Director of School Operations. Under the direction of the Dean, the Head of Department will support the transforming the culture to one of accountability and capability in the wider School, demonstrating outstanding leadership to engage and motivate all colleagues in the department. If you are excited by the prospect of joining Birmingham City University at this pivotal moment, please review the Candidate Pack for further details of the role and criteria. In addition to completing the application process, applicants are asked to upload an up-to-date CV (with publication history where applicable). The selection process for this role is envisaged to take place during the weeks of 2 June 2025 and 9 June 2025, with a date to be confirmed to shortlisted candidates. Birmingham City University is deeply committed to equality, diversity, and inclusivity at all levels in the organisation, and to addressing underrepresentation in our workforce to ensure we are truly representative of the community we serve. We welcome applications from applicants from all backgrounds and communities for this role, and particularly welcome applications from Black, Asian, and Minority Ethnic applicants. The University is proudly Disability Confident. This means amongst other things that we commit to offering a guaranteed interview to disabled applicants who fully meet the essential criteria for each role. Please download and refer to the candidate information pack for more information about this opportunity.. Location : Birmingham, England, United Kingdom

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! With your support as a Kitchen Assistant at Harvester - Trentham Lakes, everything will run smoothly! You’ll make sure the kitchen is stocked up, clean, tidy and ready for the shift ahead; supporting the chefs to serve food to be proud of. Join us at Harvester, the nation's family favourite. Famous for our fresh rotisserie chicken, sizzling grills and unlimited salad bar, we pride ourselves on offering feel good dining for the nation. Fancy a fresh start? We want to hear from you. WHAT’S IN IT FOR ME? Flexible shifts to fit around you. A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery, we’ve got you covered. 20% discount across all off our brands for up to 5 friends and family. Wagestream – A financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it Opportunities to grow with paid for qualifications. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS KITCHEN ASSISTANT YOU’LL… Set up the kitchen ready for the day. Help keep the kitchen clean during a busy shift. Work as part of a team, supporting the chefs to serve food to be proud of. Haven't got a CV to hand? Don't worry you don't need a CV to apply. Location : Trentham Lakes, , ST4 4TL

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Kitchen Lead at the Rose & Crown , you will have passion for driving your Chefs and Kitchen Team to success. With a team to be proud of, you’ll serve food that keeps our guests wanting more. Join us at Vintage Inns, a charming collection of rural pubs. You’ll find roaring log fires, traditional food and a cosy atmosphere. If you want to be part of the Inn crowd, we want to hear from you. WHAT’S IN IT FOR ME? Flexible shifts to fit around you. A massive 33% discount across all our brands. Whether its date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered. 20% discount off all of our brands for friends and family. Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it. Opportunities to grow with paid for qualifications. Discounts on gym memberships. Team Socials – work hard, play hard! On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. WHAT WILL I BE DOING? AS KITCHEN LEAD YOU’LL… Have confidence in managing a kitchen team. Train and inspire your team to deliver food to be proud of. Be driven to smash your targets with your team. Manage food ordering, food preparation and stock control. Maintain health and hygiene regulations. Work within a branded menu. Haven't got a CV to hand? Don't worry you don't need a CV to apply. Location : Ilkeston, , DE7 6DG

Overview: Do you want to work for a caring organisation that believes in people? Do you want to make a difference? As a Recovery Coordinator with Change Grow Live you’ll work with people who use our services, helping them get to where they want to be. Where: Newark and Bassetlaw Full Time Hours: 37.5 per week Salary: £27,861.26 - £32,002.35 (based on full time hours, pro rata for part time) Contract Type: Fixed Term contract that ends on 31st March 2027. Responsibilities: An opportunity has arisen for a Recovery Coordinator within our Bassetlaw/Newark CGL team. Responsibilities of the role You will be focused on helping people to achieve positive outcomes by coordinating their personalised recovery journey, through thorough assessment and support planning. You will oversee their participation in group programs, treatment options and one to ones, whilst continually managing risk and minimizing harm. You will be open, compassionate, and driven to provide the very best care and support for everyone. You will need to be self-motivated with excellent communication skills and be comfortable working with multiple teams internally and externally. Successful candidates may have previously worked in the following areas: Substance misuse services Housing support services Rehabilitation services Support worker within healthcare. Prison service Children’s services, supporting young people Hospitals and other medical practices To be successful you will need to have: Experience in managing caseloads A commitment to multi-agency working and establishing partnerships with other professions Accomplished written and verbal communication skills and a high degree of personal IT competency. The ability to accurately update and maintain records in a timely fashion and to work to deadlines for the submission of information, e.g. reports. Excellent time management skills, and an ability to work on own initiative, prioritising accordingly. Excellent team working and interpersonal skills, maintaining a highly cooperative approach to supporting colleagues in delivering service objectives. Good working knowledge of alcohol-related harm and risks Good working knowledge of mental health interventions, services and good practice. An understanding of drug and alcohol issues and experience of working within a related field. Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you. If you require sponsorship, please note that this role is not eligible for a Health and Care Worker visa. You may be eligible for sponsorship under the Skilled Worker route but must meet the minimum salary requirements for the role. You can find out more here *please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours Salary Range (pro rata if part time): CGL points 23 to 28 (£27,861.26 - £32,002.35) ILW / OLW /Fringe: N/A - Outside London Weighting Area Interview Date: 22/5/2025 Closing Date: 5/5/2025 If you have any questions on this opportunity that you would like to talk through please contact us using the below details:: Katie Tuska | katie.tuska@cgl.org.uk | 07976467187 : This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level. Change Grow Live. Location : Worksop, Nottinghamshire, United Kingdom