The job holder will be required to carry out the following responsibilities, activities and duties: Support Service Delivery Quality Improvement and Practice Development - Provide leadership and guidance for delivery of effective practices across the NPS Division -Gain support for organisational vision and strategies as regards quality improvement within the division and with external partners and stakeholders -Take lead responsibility within the Division for ensuring that the systems are in place for reviewing and assessing effective practice - Be responsible within the Division for delivering practice development - Work with NOMS/NPS training and OD to design practice development opportunities - Promote a culture of innovation and continuous improvement Performance management within the Division - Be responsible for performance management of LDU clusters within the division - Identify opportunities for performance improvement and analysing trends within the division - Work alongside LDU Cluster managers to establish performance plans and monitor their effectiveness - Work with colleagues in the Performance roles in other divisions to share good practice and promote performance initiatives Manage Quality - Manage continuous quality improvement - Monitor external markets, practice, trends and development to ensure best practice internally - Manage compliance with quality systems Develop Team and Partnership Working -Be responsible for establishing effective working relationships with other divisional managers and across the wider NPS directorate - Write reports for senior management to advise on contract performance and provide cost analysis where required - Provide information to colleagues where required - Develop a performance and quality-focused organisation Plan and organise - Plan and attend SLA review meetings to lead on discussions around performance, challenging issues where necessary and making recommendations for improvement. Manage action logs where appropriate - Lead monitoring of CRC and other organisations delivery of interventions on behalf of NPS. - Plan, implement and manage the sharing of knowledge and good practice to inform the continual improvement of service delivery Effectively Manage and Develop staff - Manage and develop staff - Demonstrate leadership skills in dealing with staff - Address poor performance - Provide effective supervision/coaching/appraisal - Ensure sickness absence initiatives are applied to achieve performance objectives and enhance productivity - Resolve capability/grievance/harassment/complaints in accordance with organisational policies - Address conduct issues and resolve conflict - Implement human resource policies Use communication effectively - Providing information, feedback and advice - Influencing and persuading - Chair and participate in meeting including where appropriate - Using appropriate skills, styles and approaches Enhance your own performance - Manage own resources and professional development Use information to take critical decisions - Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary - Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance - Plan, implement and manage systems for the exchange of sensitive information, data and intelligence Manage Diversity and Quality - Develop a culture and systems that promote equality and value diversity - Implement the diversity policies of the service and collaborate effectively with the Equalities and Diversity Unit as appropriate Manage Projects - Ensure an effective approach to project and process evaluation - Manage a programme of complimentary projects within agreed budgets - Enable others to carry out project management roles - Maintain effective communication with project stakeholders The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.. Location : Eastern England, UK

Job summary The Associate Clinical Lead - Governance & Patient Safety plays a pivotal leadership role in supporting the delivery of high-quality, safe, and effective mental health services. Working closely with the Mental Health Division Clinical Lead and in collaboration with the Quality and Governance Lead, this role provides clinical leadership on matters related to patient safety, clinical governance, risk management, and continuous quality improvement. The post holder will lead on the strategic implementation of clinical governance frameworks, ensure compliance with regulatory and best practice standards, and promote a culture of safety, learning, and accountability across multidisciplinary teams. They will support incident reviews, audits, and quality improvement initiatives, acting as a bridge between clinical services and governance structures. Main duties of the job o Provide clinical oversight in relation to patient safety, governance and service improvement across the Mental Health Divisiono Directly report to the divisional clinical lead to manage and operationalise strategic vision in to services across the divisiono Responsible for the implementation of delivery of high-quality clinical services to clients within the Mental Health Division.o Leading on the transformation of services, service improvement plans and future service development within and beyond own area of practice.o Provide advanced skills and leadership -c in line with division and trust strategy ordinating/leading patient safety, governance and quality improvemento To work in partnership with operational managers, professional leads/ colleagues and service users to ensure delivery of contemporary serviceso Maintain oversight of compliance with, and development of, clinical policies, procedures and guidelines to support the delivery of safe an effective care and interventions.o Support the delivery of good governance and local audit within the service.o To work autonomously within professional guidelines and contribute to the systematic governance of practice within the Division About us We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care. We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started. We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds. Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised. We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support. From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK. Find out more and search live jobs. Details Date posted 18 July 2025 Pay scheme Agenda for change Band Band 8b Salary £64,455 to £74,896 a year per annum Contract Fixed term Duration 2 years Working pattern Full-time Reference number 338-7203094-25-A Job locations Trust Headquarters Willerby Hill, Beverley Road Willerby HU10 6EB Job description Job responsibilities For further information for this vacancy please see the attached Job Description and Person Specification Job description Job responsibilities For further information for this vacancy please see the attached Job Description and Person Specification Person Specification Qualifications and Knowledge Essential Highly developed specialist knowledge, underpinned by theory and experience Professional clinical knowledge acquired through degree, supplemented by specialist training to masters or equivalent level, management qualification or equivalent experience Current Professional registration Full understanding of relevant policy, legislation, drivers and their application to clinical and service area, e.g. Mental Capacity Act, Social Inclusion Full understanding/application of relevant clinical practice/standards/audit within identified clinical area Skills in co-ordinating programmes of care, and providing consultation and specialist advice to other professional and non-professional groups Knowledge of research design and methodology, and application of this to research and development activity within the specialist service area Basic IT skills To maintain, as part of continual professional development, up to date clinical advanced/specialist knowledge/skills in this clinical field, using information to effect change in practice and ensuring the effective dissemination of new knowledge Work closely with and provide advanced/specialist advice and consultation to all other professionals within the speciality To ensure up to date knowledge of relevant national and local policies/drivers to enable the post holder to review service need contribute to service/workforce re-design and its implementation, ensuring a needs led service based on best practice provided Advanced theoretical and practical knowledge of a range of clinical interventions, procedures and practices relevant to the clinical area Desirable Leadership or management qualification Experience of providing consultation to other agencies e.g. health visitors, school nurses Advanced/expert understanding/application of relevant clinical practice/standards/audit within identified clinical area Evidence of policy implementation and development Experience Essential Demonstrable experience of working as a practitioner to include a significant period of working at a senior level in the specific specialist field where the post is held Evidence of continuing professional development (CPD) relevant to the clinical area. Experience of working with a wide variety of client groups, across the whole life course and presenting with the full range of clinical severity across the full range of care settings Experience of exercising full clinical responsibility for services/patient groups Experience of teaching, training and/or professional and clinical supervision Evidence of advanced practice skills and able to demonstrate the impact of this on practice change/development Evidence of promoting/supporting active service user/carer involvement/participation Professional networking locally and regionally Be able to effectively Chair meetings To ensure up to date knowledge of relevant national and local policies/drivers to enable the post holder to review service need contribute to service/workforce re-design and its implementation, ensuring a needs led service based on best practice provided Desirable A breadth of clinical practice including clinically specialising in the field where the post is held Proven leadership/management experience, able to demonstrate examples of positive impact/change within service delivery/practice at an advanced level Ability to work across team/organisational boundaries developing and maintaining multi-professional and multi-agency partnerships Experience of developing others through education, mentorship, coaching, teaching, assessing, presentations, publishing Experience of the application of psychology in different cultural contexts Skills and Competencies Essential Effective inter-personal skills and experience in supervising Able to demonstrate effective communication skills Good time management skills Work within the culture of improving working lives and working time directive Ability to lead and motivate staff to embrace change Working knowledge of Trust policies and procedures in order to effectively lead and manage others Ability to demonstrate ethical values and attitudes within a culture of equality and diversity Evidence of resiliency when working with challenging client groups Ability to commute between the various sites Demonstrate mandatory training and attendance for the management of violence and aggression Desirable Able to demonstrate effective communication skills at all levels i.e. strategically and locally Be able to demonstrate leadership/management skills at an advanced level Person Specification Qualifications and Knowledge Essential Highly developed specialist knowledge, underpinned by theory and experience Professional clinical knowledge acquired through degree, supplemented by specialist training to masters or equivalent level, management qualification or equivalent experience Current Professional registration Full understanding of relevant policy, legislation, drivers and their application to clinical and service area, e.g. Mental Capacity Act, Social Inclusion Full understanding/application of relevant clinical practice/standards/audit within identified clinical area Skills in co-ordinating programmes of care, and providing consultation and specialist advice to other professional and non-professional groups Knowledge of research design and methodology, and application of this to research and development activity within the specialist service area Basic IT skills To maintain, as part of continual professional development, up to date clinical advanced/specialist knowledge/skills in this clinical field, using information to effect change in practice and ensuring the effective dissemination of new knowledge Work closely with and provide advanced/specialist advice and consultation to all other professionals within the speciality To ensure up to date knowledge of relevant national and local policies/drivers to enable the post holder to review service need contribute to service/workforce re-design and its implementation, ensuring a needs led service based on best practice provided Advanced theoretical and practical knowledge of a range of clinical interventions, procedures and practices relevant to the clinical area Desirable Leadership or management qualification Experience of providing consultation to other agencies e.g. health visitors, school nurses Advanced/expert understanding/application of relevant clinical practice/standards/audit within identified clinical area Evidence of policy implementation and development Experience Essential Demonstrable experience of working as a practitioner to include a significant period of working at a senior level in the specific specialist field where the post is held Evidence of continuing professional development (CPD) relevant to the clinical area. Experience of working with a wide variety of client groups, across the whole life course and presenting with the full range of clinical severity across the full range of care settings Experience of exercising full clinical responsibility for services/patient groups Experience of teaching, training and/or professional and clinical supervision Evidence of advanced practice skills and able to demonstrate the impact of this on practice change/development Evidence of promoting/supporting active service user/carer involvement/participation Professional networking locally and regionally Be able to effectively Chair meetings To ensure up to date knowledge of relevant national and local policies/drivers to enable the post holder to review service need contribute to service/workforce re-design and its implementation, ensuring a needs led service based on best practice provided Desirable A breadth of clinical practice including clinically specialising in the field where the post is held Proven leadership/management experience, able to demonstrate examples of positive impact/change within service delivery/practice at an advanced level Ability to work across team/organisational boundaries developing and maintaining multi-professional and multi-agency partnerships Experience of developing others through education, mentorship, coaching, teaching, assessing, presentations, publishing Experience of the application of psychology in different cultural contexts Skills and Competencies Essential Effective inter-personal skills and experience in supervising Able to demonstrate effective communication skills Good time management skills Work within the culture of improving working lives and working time directive Ability to lead and motivate staff to embrace change Working knowledge of Trust policies and procedures in order to effectively lead and manage others Ability to demonstrate ethical values and attitudes within a culture of equality and diversity Evidence of resiliency when working with challenging client groups Ability to commute between the various sites Demonstrate mandatory training and attendance for the management of violence and aggression Desirable Able to demonstrate effective communication skills at all levels i.e. strategically and locally Be able to demonstrate leadership/management skills at an advanced level Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) . Employer details Employer name Humber Teaching NHS Foundation Trust Address Trust Headquarters Willerby Hill, Beverley Road Willerby HU10 6EB Employer's website https://www.humber.nhs.uk/ (Opens in a new tab) Employer details Employer name Humber Teaching NHS Foundation Trust Address Trust Headquarters Willerby Hill, Beverley Road Willerby HU10 6EB Employer's website https://www.humber.nhs.uk/ (Opens in a new tab). Location : Trust Headquarters, Willerby Hill, Beverley Road, HU10 6EB Willerby, United Kingdom

Job description The Role This director-level role will be central to shaping the future of digital justice services, affecting millions of people across the UK. The CPO will drive a user-focused product strategy that integrates seamlessly with service teams, ensuring that HMCTS's digital platforms and tools deliver significant value while meeting operational priorities. This role provides a unique opportunity to influence the modernisation of the justice system, embedding innovation, accessibility, and simplicity at its core. The CPO will work closely with the transformation team within MOJ to ensure opportunities to integrate across the Criminal Justice System (CJS), specifically other MOJ partner agencies, are explored and supported. Additional Information Please view our candidate information pack for full details about the role, key responsibilities person specification, and the criteria you will be assessed against throughout the recruitment process. We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity Diversity & Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy. Ministry of Justice. Location : United Kingdom, United Kingdom

Job Description Interviews will take place from the start of the new term in August 2025. Moray Council are looking to recruit temporary/fixed perm supply teachers to cover various positions within the region. Moray is one of the smaller authorities in Scotland, but what it lacks in size it more than makes up for in scenery, facilities and quality of life. For residents and visitors alike, it offers all that is best in Scotland whilst retaining its own unique identity and one of which it is justifiably proud. From the snow capped peaks of the Cairngorms to the unspoilt coastline of the Moray Firth, Moray has lots to offer. Requirements The main duties are as follows: (a) teaching assigned classes together with associated preparation and correction (b) developing the school curriculum (c) assessing, recording and reporting the work of pupils (d) preparing pupils for examinations and assisting with their administration (e) providing advice and guidance to pupils on issues related to their education (f) promoting and safeguarding the health, welfare and safety of pupils (g) working in partnership with parents, support staff and other professionals (h) undertaking appropriate and agreed Continuing Professional Development (i) participating in issues related to school planning, raising achievement and individual review (j) contributing towards good order and the wider needs of the school The Individual Appropriate teaching qualification Full GTC (Scotland) registration in the appropriate subject/sector, or be eligible for such registration PVG scheme membership - Working with Children. Location : Negotiable Moray

*Knowledge of Software Development, design and web solutions *Knowledge of Python and JAVA, Front End React *Skills required Microservices Web Application Development, Design and Development, Testing and debugging Payment Integration, Cloud Collaboration, API Integration, Version Control, Database Optimization. *Knowledge of Microservices Archtecture design implementing multiple databases like Oracle, Couchbase etc,. *Optimize database operations through MYSQL and JPA *Implemented JSON response with Rest API for efficient data exchange *Contribute to the deployment of applications in test environments with Kubernetes. *Collaborate with AWS (Data Pipeline) for data migration *Utilize Git and GitHub for version control, ensuring a smoother software development cycle. Location : Milton Keynes, Buckinghamshire

We are looking for a Water Engineer with experience in the water industry to work with our Installation Teams on local Drainage and Water Engineering Projects, covering both the public and private water sectors Ideally you will have experience using electro-fusion, compression, solvent weld and steel pipe jointing methods You will be familiar with the operation of small plant and hold a full UK driving licence We install and maintain private boreholes so working in teams is essential We offer a competitive pay and benefits package for this permanent position This is an exciting opportunity to work for a well-established, professional company with a reputation for quality. Location : Local (Wiltshire and surrounding areas)

Job Description To input employee payroll, travel and subsistence data to the payroll system, processing the Council’s 6 payrolls which produce over 62,000 payslips per year. Working within a team structure where workloads rotate according to priorities and responsibilities as allocated, this includes all associated payroll and admin tasks, applying 5 different terms and conditions and operating 2 different pension schemes. Under the Disclosure (Scotland) Act 2020, the successful candidate will be required to undertake a Disclosure Check. Requirements Prepares, verifies and inputs data to appropriate systems Manual pay calculations Processing and reconciliation of pay runs Reconciliation of payroll control accounts Remittances to Unions, AVC providers and other third parties Process over/under payments Operate the Local Government and Teachers pension schemes Operate salary sacrifice schemes implemented by the Council Process and operate pensioner payroll Handle various enquiries both written and verbal To provide training to staff The Individual Experience of working within a finance section A high level of IT literacy with competence in Microsoft Word and Excel Understanding of finance control and administration Effective numerical skills Finance/Administration HNC qualification Payroll qualification e.g. IPPM or Payroll Alliance (if not already held, must be willing to undertake qualification within 3 years) Procedural skills Good organisational skills Knowledge of payroll processes and statutory regulations A flexible approach to new working practices and technology and ability to implement new procedures Ability to switch between tasks easily To work on own initiative when required to specified deadlines Analytical and research skills Able to maintain confidentiality Able to work as part of a team and using own initiative Very good communicator – verbal and written Work under pressure to tight deadlines Ability to work in an open plan office Flexibility to meet the needs and demands of the service Closing date: 1st August 2025 Starting Salary: £28,520.05 36.25 hours For further information please contact linda.duncan@moray.gov.uk. Location : Elgin, IV30 1BX

Job Title: Primary Teacher Location: Scunthorpe Salary Range: £130 to £180 per day (Depending on Experience) Start Date: September 2025 Contract Type: Day-to-day/Long-term, Full-time/Part-time Do you believe in the power of a kind word, a patient ear, and a joyful classroom to change a child’s life? Are you ready to guide young hearts and minds with care, creativity, and purpose each day? GSL Education are currently looking to recruit a committed and enthusiastic Primary Teacher to work in schools across Scunthorpe. Starting in September, we have both flexible supply and long-term roles available to suit your preferences and experience. As a Primary Teacher, your responsibilities will include: Delivering well-structured and engaging lessons aligned with the National Curriculum. Creating a positive, inclusive classroom where all pupils feel safe and valued. Assessing and tracking pupil progress to inform effective planning. Promoting high expectations for behaviour, effort and achievement. Collaborating with support staff, SENCOs, and parents to support every learner. Encouraging the development of key skills, confidence, and a love of learning. Skills & Requirements for a Primary Teacher: Qualified Teacher Status (QTS) in the UK. Recent teaching experience within a primary school setting (EYFS, KS1, or KS2). Strong classroom and behaviour management skills. A commitment to creating a supportive and engaging learning environment. An Enhanced DBS on the Update Service (or willingness to apply). An Updated CV covering the last 10 years with any gaps clearly explained. Why choose GSL Education: Competitive daily pay based on experience and role responsibilities. Ongoing support from a dedicated recruitment consultant. Long-term and flexible opportunities in welcoming school communities. Make your mark as an inspiring educator in Scunthorpe – where your teaching helps shape bright futures. Please be advised that this role requires a strong knowledge and understanding of safeguarding and child protection, and successful applicants must satisfy all background safer recruitment checks, including providing an enhanced DBS certificate registered on the update service or completing an application for a new check. As an ethical, independent recruitment agency, GSL Education are committed to providing quality teaching and support staff across the UK. To apply for the Primary Teacher role, click ‘apply now’ and submit your full and up-to-date CV. A member of our team will be in touch shortly. LogicMelon. Location : Scunthorpe, Lincolnshire, United Kingdom

Here at Lucion, we are currently recruiting for a Senior Asbestos Surveyor/Analyst to join our Hazardous Materials team. This is a field-based role covering the Northamptonshire area where your nearest local office is likely to be our Coventry facility. We are looking to offer the successful candidate a basic salary of between £32,000 - £36,000 depending on experience. More About the Role: Carrying out all disciplines of asbestos surveying and inspection, including management, refurbishment and demolition surveys as well as asbestos in the ground Air monitoring and airborne fibre counting Inspection of contractors' remediation work, signing off removal works or rejecting unsatisfactory removals as part of the 4SC process Accurate collection of factual and numerical site data via a phablet device to automatically generate quality reports through our award-winning software, NexGen Familiarity and compliance with all asbestos relevant legislation and guidance e.g HSE and construction Maintaining your personal QHSE documentation and adhering to internal assurance processes. Providing a professional and courteous service to clients, answering any queries that they might have, as well as specialist advice and interpretation where necessary More About You: BOHS P402, P403 and P404,equivalent RSPH qualifications or Certificate of Competence Working knowledge of both HSG:248 The Analysts' Guide and HSG:264 The Survey Guide Full UK driving licence (manual) Flexible approach to travelling and out-of-hours working Strong work ethic, with the ability to work effectively and intuitively alone or as part of a small team What we offer: Basic salary between £32,000 - £36,000 depending on skills and experience - reviewed annually Overtime available but not included in base salary, you can achieve up to an extra £3,900 - £5,760 for working 1 full weekend a month over the year Paid travel contributing to your core 40-hour week, allowing you to achieve the enhanced hourly rate, valued between £3,000 - £4,000 on average 25 Days Annual Leave including 3 days Christmas shutdown plus bank holidays Company Van - with all your equipment, PPE and company uniform provided Working away allowances for both short term and long-term working away Life assurance Reward platform - which includes a wellbeing centre, cycle to work scheme, and discounts/cashback from over 800 retailers. Employee Assistance Programme Up to £2,000 referral bonus* Healthcare cashback scheme Supportive family policies - including enhanced parental leave. More About Us: Lucion is a purpose-driven, beyond net-zero company, dedicated to protecting people from hazardous environments and protecting the environment from the impacts of people. Lucion has 6 business units operating within the group, this role sits within the Lucion Services business unit. The teams within this business unit deal with a large number of hazardous materials, dealing with the surveying of buildings and other substances, testing of samples and supporting clients on safe management if the substances are present. Lucion is proud to be an equal opportunities employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment. AGENCIES please note, Lucion operates a strict PSL. We only accept CV's from agencies that have been appointed and briefed by Lucion's Talent Acquisition Team. Lucion will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Lucion Group, regardless of whether they are on our Preferred Supplier List (PSL). Any unsolicited introduction will be treated as a CV 'sent in kind' and as such Lucion rejects all liability to pay any such fees for an unsolicited introduction. £2,000 for hard to fill roles, £1,000 for standard roles Lucion Services. Location : Coventry, West Midlands, United Kingdom

An exciting new Customer Service Advisor opportunity at DX! About Us We think we are more than just a delivery company. We know each item tells a story and we know that for someone, somewhere, it'll make their day, or not - if we fail! We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise. Why DX? We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work. We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career. Role summary: Our Customer Service Advisors live our customer promise - Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues. Key responsibilities: Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts Action all customer queries in line with the required processes and service level agreements Work as part of a team to ensure great customer service delivery - every time Engage proactively with service centres to ensure customer requirements are received and actioned Recognise and deal with queries, requests and problems in line with our customer account requirements Identification and action of escalation issues Undertake any other customer account support duties as required Benefits: Competitive Rates of Pay Company Funded Health Cash Plan Holidays: 20 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more!! We look forward to hearing from you!. Location : Hopetown, Normanton (WF6), WF6 1TN