Director of Customer Performance Director of Customer Performance We're looking for someone who knows how to turn insight into action. As our first Director of Customer Performance , you'll help shape how we deliver better outcomes for our members - using data, smart thinking, and a passion for the customer. You'll report to the Chief Customer Officer and lead the charge on improving how we plan, price, and perform across the Customer Division. About the Role • Define how we measure and manage customer performance • Use data and analytics to find what's working - and fix what's not. • Bring in AI and automation to make things faster, smarter, and more personal. • Own the risk and control frameworks that keep us safe and sound. • Work closely with teams across marketing, product, digital, risk, and finance. • Track commercial performance, report on progress, and keep us moving forward. • Sit on key committees that shape how we serve our customers and our people. • You'll also lead a brilliant team - and help them get even better. About You • You've turned strategy into results before - and know how to do it again. • You've led big change programmes and helped teams work smarter. • You're comfortable with regulation and know how to use it to make us better. • You've managed customer controls in a large financial firm • You can turn complex data into clear stories that drive decisions. • You're great with people - especially senior stakeholders - and know how to juggle priorities without dropping the ball. About us At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career. Flexibility - We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this. Development. We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity. We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: • Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. • Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). • Pension. We know how important it is to save towards the future, that's why we'll contribute up 11% into your YBS pension. • Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. • My Benefits. When you join YBS you'll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts, Ready to apply? If you're excited about this role and want to be part of the YBS team, click apply now to send us your application. Want more information? If you have any questions about this role, please contact Jess Wilkinson on jewilkinson@ybs.co.uk. Location : Leeds, United Kingdom

Job reference orbis/TP/387386/45462 Positions available 1 Working hours Full time (38 hour 45 minutes) or part time - see job advert. Closing date 25 August 2025 Job category Support Staff - Education Organisation Brighton & Hove City Council Directorate BHCC: External Job introduction The Governors wish to appoint a personable, organised, motivated, flexible and committed Admin Assistant to work in our busy school office 5 days a week (full time) or, two people to form a job share making up 3/2 days a week (part time). Salary per annum: £25,788 - £26,203 (8am – 4.15pm, 5 days a week) or; £15,472 - £15,721 (8am – 4.15pm, 3 days a week) or; £10,315- £10,481 (8am – 4.15pm, 2 days a week) or. Hours per week: One person: 5 days a week (38 hours 45 minutes or 35 hours a week), or; * Two people: Person one - 3 days a week as part of a job share (23 hours 15 minutes or 21 hours a week) Person two - 2 days a week as part of a job share (15 hours 30 minutes or 14 hours a week). Applicants will provide general administrational support to the school, under the guidance of the Headteacher and School Business Manager. The successful applicant will be responsible for overseeing the Front of House. This is a fast paced role and varies day to day. Paid weeks per year: 38 (inclusive of holiday entitlement) Start date: Mid – end September or 1st October 2025 About the role The successful applicant will support the Catholic vision of our school. The successful applicant will have excellent inter-personal and communication skills in order to liaise and communicate with colleagues, pupils, visitors and others constructively - face to face, email, Ping and phone. They will use their own initiative, as well as their experience and knowledge to deal with differing queries and make decisions to carry out tasks productively. The successful applicant will have a good level of literacy and numerical skills as well as a range of computer skills and will need to use these with confidence. They will work well under pressure and prioritise tasks effectively. Please contact Rachel Breen via email if you would like to find out more information about our school and talk about the role. Closing date: 9am Monday 25th August 2025 (only successful candidates will be contacted) Interview date: 4th and 5th September 2025 How to apply: Completed application forms accepted by email direct to the school office: . The application pack is obtainable from the school website Telephone: (01273) 555811 Website: We look forward to receiving your application. Additional information Please ensure you apply with Catholic Education form, downloaded from below or Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check. Company information Brighton & Hove Schools - Taking Action for Equality Cottesmore St Mary Catholic Primary School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. Brighton & Hove Schools do not accept CV or resume. Brighton & Hove City Council. Location : Hove, East Sussex, United Kingdom

Job reference orbis/TP/387386/45463 Positions available 1 Working hours 37 Closing date 8 September 2025 Job category Support Staff - Education Organisation Brighton & Hove City Council Directorate BHCC: External Job introduction We are looking to appoint an Attendance Team Administrator to help improve the school attendance. School attendance is crucial for a child’s academic success, social-emotional development, and overall well-being. Being around teachers and friends in a school is the best way for pupils to learn and reach their potential. Time in school also keeps children safe and provides access to extra-curricular opportunities and pastoral care. Paid weeks per year: 45.05 (inclusive of holiday entitlement) Fixed term: One year contract Start date: From October 2025 or sooner About the role This is an exciting opportunity to be part of the Attendance Support Team whose goal is to improve school attendance. You will provide administrative support to the school’s Education Welfare Officer. This administrative support will include: Sending out attendance letters to families Attending attendance meetings with the Education Welfare Officer Calling parents/carers regarding the reasons for their child’s non-attendance Chasing up medical evidence for pupils’ absence Adding late pupils to the school detentions systems Tracking late pupils and issuing letters accordingly Calling and reminding parents/carers of Attendance Support Meetings Disseminating attendance information in a timely manner to Heads of Year and Pastoral Support Teams. We are keen to hear from someone who has excellent administrative skills, good numeracy and literacy skills and very good ICT skills. In return for your commitment, we will offer: A friendly, supportive and dynamic workplace. A professionally stimulating and collaborative working environment. A commitment to professional development. Working Hours: 8am to 4.30pm with a 20-minute paid break less 30 minutes’ lunch break (8 hours) Mondays 8am to 3.45pm with a 20-minute paid break less 30 minutes’ lunch break 7.25 hours/day (Tuesdays to Fridays). Closing date: Midday Monday 8 September 2025 Interview date: Shortlisted applicants will be invited to attend an interview week commencing 15 September 2025 How to apply: Completed application forms accepted by email direct to the school office: Telephone: (01273) 304086 Website: Additional information Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check. Company information Brighton & Hove Schools - Taking Action for Equality The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Brighton & Hove Schools do not accept CV or resume. Brighton & Hove City Council. Location : Rottingdean, United Kingdom

Job Description MOJ - Administrative Officer Administrative Officer Location: Sovereign House, 17 Princess Road, West Leicester, LE1 6TR First week OFFICE BASED, 2 days in the office every fortnight but may go to 3 days per week. Hourly rate: £12.53 Working Days/Hours: 37 hours per week, Monday-Friday. Earliest start time would be 7.30am and latest finish will be 6.00pm, depending on business needs there flexible with hours worked. Contract: This a temporary position until 31st March 2026 but due to be extended pending performance and business needs Brook Street in partnership with the Ministry of justice has a fantastic opportunity to join their team as an Administrative Officer. This is great opportunity to gain valuable exposure/experience working within the Public Sector. Experience Needed/desired: Dealing with customers Clear and understandable Time management IT skills Confident with technology Are able to deal with difficult customers Proactive thinking List the duties/ responsibilities: Admin Officer, Admin duties, computer input, preparing cases, dealing with telephone calls, correspondence, and any other duties reflective of this grade. Clearance level (to be applied for by Brook Street upon a successful application): Standard DBS Training provided, what is their training plan and location of training: Dedicated trainer, 2-3 weeks training. Depends on each individuals performance Additional clearance if applicable: Please note that period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, this will be the responsibility of the candidate to provide. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street. Location : Leicester, Leicestershire, United Kingdom

Job Description We're currently recruiting on behalf of a well-respected organisation looking for a high-calibre candidate to join their Education Team on a temporary 5-week contract. 📍 Location: West London (NW) 🕒 Duration: 5 weeks 📅 Start Date: ASAP 🔍 About the Role This is a fantastic short-term opportunity for someone with excellent communication skills who thrives in a fast-paced, people-focused environment. You'll play a key role in supporting the Education Team with day-to-day operations, contributing to the delivery of high-quality services. ✅ Ideal Candidate We're looking for someone who is: A confident and clear communicator Organised, proactive and able to hit the ground running Comfortable working both independently and as part of a team Previous experience in education or a similar setting is desirable but not essential If you're available immediately and meet the criteria, please send your CV today. Early applications are encouraged as the client is looking to recruit ASAP. #STRJP Brook Street. Location : London, Greater London, United Kingdom

Job Description Job Role: Male Team Leaders Location: Blackpool - Solo Placement Home Salary: £13.60ph plus £85 per sleep (10 shifts per months) Shift Pattern: 1 on 2 off / 2 on 4 off Qualifications Required: Level 3 NVQ Children and Young People (equivalent) Essential Criteria: Experience of working within a residential children's home. Full Manual Driving Licence NVQ L3 Children & Young People (or Equivalent) Experience is essential; we are eager to recruit quality employees and for us, the right attitude and willingness to want to make a difference to children's lives is equally as important! Providing quality person centred care to the most vulnerable and at-risk children; we are seeking a Male Team Leaders for a Solo Placement children's home in Blackpool. We are seeking only the highest quality and calibre of staff; those that genuinely want to make a difference in the lives of the children whom we care for. We have a fantastic staff team in place already and are looking to recruit like-minded, caring, driven and charismatic individuals to improve our service. Responsibilities To remain vigilant and do everything possible to protect young people and others from abuse of physical, emotional, sexual, neglectful, financial or institutional nature. This includes an absolute requirement to report any incident of this nature you witness, hear about or suspect. To support and mentor Residential Support Workers with the correct guidance. To encourage regular sleep patterns and support evening and night activities in accordance with a young person's care plan. To ensure medical needs are met at all times. Attend meetings, check communication books, notice boards, diaries and any relevant documents advised. To perform and record regular safety checks around the home. To establish good relationships with young people based on confidence, trust, To encourage young people to maintain socially acceptable standards of behaviour. To provide all young people with guidance and counselling of a personal and social nature. To take a share of responsibility for the safe supervision of young people by exercising adequate control. To be responsible as Key worker for young people undertaking casework, report writing and initiating and implementing individual care plans. To learn about young people's individual special needs and help meet those needs in the most appropriate way: to assist in the person-centred planning process and promote a young person's choices. What we can offer you Fully funded NVQ L4 and L5 Qualifications Blue Light discount card Overtime opportunities Fantastic support with promotion pathways to support your professional development. Simply health plan with fantastic discounts on dentist, optician, and many more benefits (after probation) Employee assistance program with 24-hour access to many areas of support including counselling. Regular sessions with forensic psychologist to offer support when necessary. regarding work or personal related issues. High street voucher scheme for birthdays, work anniversaries, Christmas and exceptional working practice. Employee of the month. If you feel you have the right attributes and experience for this role, and keen to arrange a confidential chat, please apply and we will be in touch. #PREJP Brook Street. Location : Blackpool, Lancashire, United Kingdom

Job Description Temporary Public Sector Administration Role suitable for someone with a financial background Temporary contract till the middle of September 2026, or for 12 months from start date £14.86/hr - 37hrs/week Brook Street are currently recruiting for a Compliance Team member, Executive Officer level, to work for the Department for Environment, Food and Rural Affairs, DEFRA, based in either Peterborough, Newcastle Upon Tyne or Reading. Full-time role working 37 hours per week, Monday-Friday, 9 - 5, can be flexible to a certain degree. Office based for the training, then moving on to 3 days a week in the office. This could increase, as required, for further training or if the business needs dictates. Possible travel between sites on a few occasions. No parking on any of the sites. Location- Lancaster House, Newcastle Upon Tyne, Quay House, Peterborough or Northgate House, Reading Rate of pay £14.86/hr Temporary contract till mid-September 2026 About The Role: This role sits in the Financial Compliance Team delivering compliance activities across a number of entities within the Defra Group. This includes Single Operating Platfrom (SOP) expense claims, Government Procurement Card (GPC) expenditure, as well as against key government framework contracts including train spend and temporary staff costs. Ensuring compliance with internal and external policies eg HMRC tax rules and reporting and HM Treasury's (HMT) Managing Public Money (MPM). It enables identification of cases of potential fraud, error, reputational damage and risk to the business, including risk management of transaction data published under the Government's transparency agenda. Main responsibilities will include but not be limited to: - Carrying out compliance audits to agreed targets Liaising as required with employees and subject matter experts to investigate and resolve queries Provide guidance and instruction to the business area and/or individuals, including Travel and Subsistence (T&S) claims as well as other business expenses Managing overpayments and seeking reimbursement Ensure the consistent and fair application of the departmental policies within the team's remit Respond to queries from Core Defra staff in relation to the travel and subsistence policy and the government procurement card policy Identify and report suspicious transactions Support staff to complete their expense claims or card reconciliations in an accurate and timely manner Support the processing of new procurement card applications Making changes to procurement card controls in line with the agreed policy Supporting staff to raise requisitions to purchase goods or services Providing advice to staff on our Purchase to Pay systems, processes and policies Performing assurance checks on supplier maintenance forms Support our housekeeping process on invoices, purchase orders, and suppliers Under the government's transparency agenda, prepare various transparency data sets for first review and liaise with stakeholders and customers to resolve any queries and discrepancies, ready for publication on GOV.UK Monitoring team mailboxes and allocate queries appropriately Skills Required: * Excellent customer service, confident to operate at all levels and be able to escalate to senior colleagues, where appropriate Be able to work independently and as part of a team Effective time management, with experience of working to tight deadlines Excellent written and verbal skills Computer literate in Microsoft suite applications, such as Excel, Word and PowerPoint Attention to detail and use own initiative Data entry and analysis - extracting data from reports Administration experience essential Financial experience desireable Full training will given but you must have full working knowledge of Microsoft products, especially Excel. Candidates applying must be able to pass a clear Basic DBS check and provide proof of Right to Work in the UK. You will also need to provide either reference details and/or evidence for education etc for the last 3 years. The interviews will take place via Teams and you will be expected to demonstrate how your skills match those required and answer one or two competency based questions, see behaviours below. Behaviours Seeing the Big Picture Communicating and Influencing Managing a Quality Service Working Together So, if you are looking for a glimpse into the world of the Public Sector, then this could be the opportunity for you. Please apply online with your current CV in WORD format. Due to the high number of applications we receive it may not be possible to respond to all applications Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street. Location : Peterborough, United Kingdom

Job Description Our Public Sector client is looking for a Personal Assistant to join their team to support one of the organisations Directors within their department. This is potentially a five-month temporary role with the possibility of extension. Full time Monday to Friday 37.00 hours a week, 9.00 to 5.00pm. This role will be paying £14.87 per hour. This client has multiple offices but has asked that this role work mainly remotely, the candidate should ideally be based in Bristol, Exeter or Birmingham, but also be prepared to travel to other locations if necessary. All associated travel will be paid for. Your role would be to provide personal assistant support to the director, which would also include being pro-active and achieving personal results, in protecting their diary and delegating meetings with their deputy directors. You would be expected to develop a strong working relationship with their individual executive assistants to ensure smooth running of the senior management team. As part of this role, you will be required, but not limited to, the following responsibilities: - Email and diary management, prioritising or rearranging where necessary and flagging any potential clashes - Arranging and booking travel and accommodation - Arranging/booking meeting rooms and conference facilities - Attending meetings to note take and issue/chase action points - General administration duties such as data entry, answer telephones, filing Skills required - - Highly organised, self-starter and well-motivated as you will be mainly working unsupervised, have a need to self-manage - Able to prioritise workload and adapt to changeable deadlines - Good communications in both written and verbal form - Confident in engaging with senior leaders and customers over the phone and in person and be able to work as part of an integrated team - Have the ability to maintain a high level of accuracy and are able to apply very high levels of attention to detail -Good working knowledge of MS applications including SharePoint and OneNote. Please note this role will require a DBS check, and three years referencing. If you feel that you would have the necessary skill set for this role and are ready to take on a new challenge, please apply online. Due to the high volume of applications for this role we may not be able to contact every candidate who applies. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street. Location : Bristol Area, South West England, United Kingdom

Job Description We've got a great opportunity for a long term temp role within the Basildon Courts, to join a fast-paced office, working as part of the admin team. Overview: - Full time 37 hrs per week - Monday - Friday - Long term Temporary ongoing role - Pay - £12.36 - £12.59 per Hour - Location - Basildon - Start date ASAP Key responsibilities Administration Preparing papers and files for court, tribunals, hearings and meetings. Producing court/tribunal documents. General photocopying and filing. Creating and updating records on in-house computer system and data input. Post opening and dispatch. Booking, preparing and organising meeting rooms, supporting training courses and other group activities. Preparing meeting agenda, joining instructions, handouts etc. Drafting Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. Operations Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date Assisting court users, supporting listing and rota management, checking files Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Handling counter (face to face), written and telephone enquiries. To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles Processing casework Including standard documentation and information, court orders, claims, fines and fees, legal aid Resulting courts accurately, interpreting accurately the information required on a court file To work to workload targets in terms of throughput and accuracy Checking and verifying Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures. Ensuring compliance and administration documentation meet quality standards. Role holders may be required to cross check and validate work completed by If you are interested in this position, please apply below Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street. Location : Basildon, Essex, United Kingdom

Job Description HMRC Customer Service Advisor - Telephony Location: Newcastle, NE98 1ZZ Working as part of the Customer Service Group within HMRC, the UK's tax, payments, and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK's public services and help families and individuals with targeted financial support.? A number of exciting customer service opportunities have arisen on an ongoing temporary basis, and we are looking for individuals who are passionate about delivering excellent customer service and making a difference. As a Customer Service Advisor, you will be supporting HMRC's customers with their telephone queries and you will play an important role in ensuring customers receive quality guidance and support. You will be working within a fast-paced environment and working to targets, whilst dealing with multiple complex customer queries over the telephone regarding their tax accounts, so we are looking for people who are comfortable with working in this type of role and environment. This role will be a remote working role; however, all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction, IT Collection and for any other business needs. An excellent package is offered, including: £13.91 per hour pay rate (equivalent to £26,763FTE salary) Start date July 2025 upon successful completion of government screening checks Expected assignment length, 6 months with the possibility of extension Accrual of up to 34 days paid annual leave pro rata available (inclusive of bank holidays) Home-based working with all IT equipment supplied to carry out your role Working 37 hours per week, shifts will be Monday to Friday either 9am to 5pm or 10am to 6pm. These shifts will be allocated to you by HMRC and the expectation will be that you are flexible across all shifts. Applicants must be able to attend an HMRC office within one of these locations as and when required. - Day 1 collection of IT equipment is a necessity. Key Responsibilities: Your primary role will be to provide a first-rate quality service through inbound telephony calls from customers regarding their tax accounts. You may also be required to undertake administrative work in addition to telephony work via HMRCs Digital Mail Service or work with customers on Web Chat. Following guidance, updating HMRC systems and handling customer data sensitively will be key aspects of your role to support the delivery of world-class customer service. You will help and support customers with their enquiries over the telephone - giving them more information, pointing them to the right guidance or escalating their enquiry so they are able to get the answers they need to support themselves, their clients, and their businesses. You will seek to resolve customer queries at the first point of contact where possible and use your brilliant communication skills to handle sometimes complex but rewarding conversations. What are we looking for? Strong telephony skills and the ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat where required. A can-do attitude and a real passion for supporting people. You will be trained on several software packages but being a confident IT user is essential for the role, particularly the use of MS Office packages. Whilst this is a home-based role, you must be able to travel to one of the specified HMRC locations as and when required, including to collect and return HMRC Candidates applying must be able to pass a DBS check and provide proof of Right to Work in the UK. Training: You will receive 1 weeks of in-house training to ensure you have the best knowledge to carry out your role and you will have a supportive and friendly management structure to support you on a day-to-day basis. Our teams keep in touch using Microsoft Teams and, although you will be working from home, you will feel part of the HMRC wider community and be able to keep in touch with your line manager as well as colleagues joining HMRC at the same time as you. Training will be a mixture of self-learning and virtual classroom training on HMRC policies, processes and systems including telephony. You will undertake live listening throughout the training period, and you will have the assistance of a buddy who will be there to support you during the first couple of weeks. For successful applicants, HMRC may collect and use personal information about you before, during and after your working relationship with us, in accordance with data protection law including the UK General Data Protection Regulation and the Data Protection Act 2018. The types of information may include Information about criminal convictions/allegations and offences. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street. Location : Newcastle, Tyne and Wear, United Kingdom