Job summary To be responsible for the leadership, strategic direction, clinical, professional and financial outcomes, including the day-to-day operational management of POA, Ward, Theatres and Endoscopy. To develop a positive proactive cultural environment that fosters a safety-first patient centred service that meets CQC, AfPP and JAG standards and supports workforce development. To ensure quality, evidence-based and safe care is consistently delivered across all departments. To work closely with the multidisciplinary team to achieve / maintain an outstanding, patient-focused service. To have a comprehensive understanding of Care Quality Commission (CQC) and JAG requirements and take accountability of acquiring and maintaining JAG accreditation and supporting the DCS in preparation and during CQC inspection. Maximise opportunities to develop the services, increasing operational efficiency to achieve optimum utilisation of assets in line with, and in support of, the Hospital Business Plan. As a member of the Head of Departments (HoDs) team, contribute to the strategic, operational, and business development of the Services. Main duties of the job Clinical Provide strong clinical leadership and guidance to all POA, Ward, Theatre and Endoscopy staff by demonstrating professionalism, advanced knowledge and clinical creditability. Efficiently balance clinical and managerial duties in agreement with the Director of Clinical Services. Ensure all patients are treated with dignity, respect and equality. Provide excellent communication skills enabling patients and their family/carers to understand their treatment and management within the department. Ensure practice across all departments is consistent with national and local standards. Ensure patients smooth patient journey, where patients are safely and effectively prepared for surgery by overseeing clinical assessments of patients to determine their fitness for surgery and identification of potential risks. Act as a resource regarding infection prevention and control (IPC) best practice and support the role of the departmental IPC Link Practitioners across all departments. Ensure all patient records and associated documentation is accurate, contemporaneous, complete and processed as per OSD Healthcare policies and procedures. Operational Management Ensure the day-to-day management of the departments reflects the highest standards of governance, clinical effectiveness, safety and patient experience; with safe and efficient patient pathway and monitor patient outcomes. Efficiently identify and resolve complex issues related to patient care, staffing and operations. Work collaboratively and establish and maintain effective working relationships with the wider OSD Healthcare team and all key stakeholders including senior clinical leads i.e. Anaesthetist Lead Ensure appropriate staffing numbers, shift patterns and skill mix are maintained to provide an efficient service. Effectively manage the budget, ensuring expenditure does not exceed the agreed annual budget and that income either matches or exceeds it. Identify with consultants the potential for new procedures as deemed appropriate for day care surgery. Provide oversight in relation to safe management and use of equipment, processes and training and competency of staff. Ensure stock and supplies for activities across all departments are managed efficiently and cost effectively. Participate in DPR and the formulation of the annual departmental budget process including identifying equipment replacement/renewals relevant to the service. Participate in the Duty Manager on call rota. Team Management Provide discernible leadership, direction, and strong levels of clinical engagement within the teams, empowering leads to actively manage the services. Implement strong clinical leadership to all team staff by demonstrating professionalism, advanced knowledge, and clinical creditability. Embolden and cultivate an open and participative culture, fostering a supportive environment for the team. Manage direct reports effectively, delegating judiciously and holding them accountable for the delivery of specific objectives and targets, with appropriate succession planning. Augment the performance and potential of direct reports through regular performance coaching and review, reflective practice and ensuring they meet the required standards in their current job and develop their knowledge and skills. Progress and maintain an efficient communication plan to ensure that staff are engaged with the objectives for the Services and the hospital. Work jointly and collaborate with Leaders to deliver the successful implementation of key initiatives within the hospital and deliver the hospital clinical, commercial, and operational targets. Ensure that the team have the appropriate knowledge, skills and competencies to deliver the service, highlighting and remedying any deficiencies on a timely basis. Challenge existing practices as appropriate, ensuring that solutions for best care are incorporated into daily service delivery. Ensure all departmental staff complete the relevant statutory and mandatory training. To chair monthly team meetings including Endoscopy User Group Meetings and ensure action minutes are produced and distributed as per Terms of Reference. Manage staff absence and any capability/conduct issues in partnership with the HR and Director of Clinical Services. Participate in the recruitment of staff across departments. Ensure that all learning from complaints, incidents, near-misses and audits are shared with staff and any identified actions are applied in practice. Work with relevant staff to ensure that all documentation and patient pathway processes are adhered to. Quality Support the clinical quality and governance agenda and ensure a culture of continuous quality improvement is embedded within the department. Participate in relevant processes, including audit, risk management, CQC compliance, service improvement, 360 degree feedback, policy development, department complaints / incidents, and work associated with these. Attend the Quality and Governance Committee and other meetings as appropriate and contribute relevant reports, audits and any other required information on a timely basis. Professional To keep up to date with current research, practice development, national guidance or legislation and ensure that new knowledge is widely shared within the teams. To maintain professional registration and ensure personal and professional development. To be aware of safeguarding adults and children and how to guide staff and escalate issues to the safeguarding lead. About us At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients. Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff. We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients. Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients. Details Date posted 30 July 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number SB1364595HemHOSS Job locations ONE MEDICAL HOUSE BOUNDARY WAY Hemel Hempstead Hertfordshire HP2 7YU Job description Job responsibilities We have an exciting opportunity for a Head of Clinical Services to join our Theatre, Endoscopy and Ward teams based in Hemel Hempstead. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus benefits. About Us At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients. Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff. We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients. Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients. About the role Your responsibilities will include: To be responsible for the clinical, professional and financial outcomes, including the da-to-day operational management of POA, Ward, Theatres and Endoscopy. To develop a positive proactive cultural environment that fosters a safety-first patient centred service that meets CQC, AfPP and JAG standards and supports workforce development. To provide leadership and strategic direction for POA, Ward, Theatre and Endoscopy services. To ensure quality, evidence-based and safe care is consistently delivered across all departments. To work closely with the multidisciplinary team to achieve / maintain an outstanding, patient-focused service. To have a comprehensive understanding of Care Quality Commission (CQC) and JAG requirements and take accountability of acquiring and maintaining JAG accreditation and supporting the DCS in preparation and during CQC inspection. Maximise opportunities to develop the services, increasing operational efficiency to achieve optimum utilisation of assets in line with, and in support of, the Hospital Business Plan. As a member of the Head of Departments (HoDs) team, contribute to the strategic, operational, and business development of the Services. For Clinical Roles: The successful candidate will be expected to work on a shift basis, working 37.5 hours per week over a 7 day rota during the hospital operating hours. The rota is not fixed, is subject to change in order to meet operational needs and will be required to work weekends and bank holidays in accordance with the rota. About you The ideal candidate will have the following skills and experience: Registered NMC/HCPC. Related post-registration qualification. Evidence of continuing professional development Qualifications in a relevant discipline (Ward, Theatres or Endoscopy) Current and consolidated clinical experience at a senior level in either Theatres, Endoscopy or Ward/POA Experience in managing a team of clinical staff. Knowledge relevant NMC/HCPC guidelines, Clinical Governance and JAG standards. Strong leadership and communication skills to effectively manage staff and resources. Ability to develop and implement strategic plans for the departments. Able to deal effectively with difficult, sensitive, or challenging issues in a supportive and professional manner to effect positive outcomes. For full details, please refer to the job description and person specification attached. Benefits we offer We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success. We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package. We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career. Benefits include: 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave Contributory pension scheme Life Insurance Private Medical Insurance (upon completion of probationary period) Contribution towards Eye Care Cycle to Work Scheme Employee Assistance OSDH Discount Discounted Cinema Tickets Car Discounts Free on-site parking Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK. Please note - this role does not qualify for Certificate of Sponsorship. The closing date for applications is 27th August 2025 however, please note that we may close the advert earlier if there is a significant number of applications. Click apply today to be considered for the Head of Surgical Services role – we would love to hear from you! Job description Job responsibilities We have an exciting opportunity for a Head of Clinical Services to join our Theatre, Endoscopy and Ward teams based in Hemel Hempstead. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus benefits. About Us At OSD Healthcare, we are pioneering a new approach to private healthcare. We are committed to combining the skills of our healthcare professionals with the very best in medical technology, ensuring we deliver the best possible care to our patients. Our mission is to make private healthcare affordable and accessible, providing outstanding patient care - 7 days a week, 365 days a year. Our flagship outpatient, dental, physio and diagnostic clinic features state-of-the-art equipment and an exceptional, quality environment for patients and staff. We have extended our service offering our day case theatres on site. Patient pathways and continuity of care are of the utmost importance to us and we believe that the ability to offer consultations, testing, imaging and surgery under one roof will positively impact our patients experience with us. Our aim is to provide the very best in healthcare in the fastest possible time. No case is too small, and every case is as important to us as it is to our patients. Situated in Hemel Hempstead with free on-site parking and easy access to the M1 and M25, this is a unique opportunity to join a growing organisation, helping to shape our services and deliver outstanding care to each and every one of our patients. About the role Your responsibilities will include: To be responsible for the clinical, professional and financial outcomes, including the da-to-day operational management of POA, Ward, Theatres and Endoscopy. To develop a positive proactive cultural environment that fosters a safety-first patient centred service that meets CQC, AfPP and JAG standards and supports workforce development. To provide leadership and strategic direction for POA, Ward, Theatre and Endoscopy services. To ensure quality, evidence-based and safe care is consistently delivered across all departments. To work closely with the multidisciplinary team to achieve / maintain an outstanding, patient-focused service. To have a comprehensive understanding of Care Quality Commission (CQC) and JAG requirements and take accountability of acquiring and maintaining JAG accreditation and supporting the DCS in preparation and during CQC inspection. Maximise opportunities to develop the services, increasing operational efficiency to achieve optimum utilisation of assets in line with, and in support of, the Hospital Business Plan. As a member of the Head of Departments (HoDs) team, contribute to the strategic, operational, and business development of the Services. For Clinical Roles: The successful candidate will be expected to work on a shift basis, working 37.5 hours per week over a 7 day rota during the hospital operating hours. The rota is not fixed, is subject to change in order to meet operational needs and will be required to work weekends and bank holidays in accordance with the rota. About you The ideal candidate will have the following skills and experience: Registered NMC/HCPC. Related post-registration qualification. Evidence of continuing professional development Qualifications in a relevant discipline (Ward, Theatres or Endoscopy) Current and consolidated clinical experience at a senior level in either Theatres, Endoscopy or Ward/POA Experience in managing a team of clinical staff. Knowledge relevant NMC/HCPC guidelines, Clinical Governance and JAG standards. Strong leadership and communication skills to effectively manage staff and resources. Ability to develop and implement strategic plans for the departments. Able to deal effectively with difficult, sensitive, or challenging issues in a supportive and professional manner to effect positive outcomes. For full details, please refer to the job description and person specification attached. Benefits we offer We are dedicated to making a positive impact on the lives of those around us – for our staff as well as our patients. To deliver outstanding healthcare our staff are one of the most important factors in our success. We recognise that what’s important in work goes far beyond pay – including the environment you work in, the people you work with and the benefits and opportunities that come as part of a total reward package. We are committed to enabling you to do the job you have been trained for in a superb environment with the best facilities and equipment available. We want our team to feel valued and have the opportunity to develop and grow with us, so we offer balanced rewards to support your current and future career. Benefits include: 33 days annual leave inc of bank holidays, increasing with length of service and opportunity buy/sell leave Contributory pension scheme Life Insurance Private Medical Insurance (upon completion of probationary period) Contribution towards Eye Care Cycle to Work Scheme Employee Assistance OSDH Discount Discounted Cinema Tickets Car Discounts Free on-site parking Applicants must have the right to work in the UK. Please be advised that if you are invited to attend an interview, you will be required to provide proof of your right to work in the UK. Please note - this role does not qualify for Certificate of Sponsorship. The closing date for applications is 27th August 2025 however, please note that we may close the advert earlier if there is a significant number of applications. Click apply today to be considered for the Head of Surgical Services role – we would love to hear from you! Person Specification Education / Qualifications Essential Registered NMC or HCPC Related post registration qualification Evidence of continuing professional development Qualification is a relevant discipline (ward, theatre or endoscopy) Desirable Professional post registration qualification in a relevant subject Management qualification Experience Essential Current and consolidated experience at a senior level in either Theatres, Endoscopy or Ward Experience in managing a team of clinical staff Knowledge of relevant NMC/HCPC, Clinical Governance and JAG standards Desirable Private healthcare experience financial and commercial experience Expert knowledge on JAG accreditation Knowledge / Skills Essential Strong leadership and communication skills to effectively manage staff and resources Ability to develop and implement strategic plans for departments Able to deal effectively with difficult, sensitive or challenging issues in a supportive and professional manner to effect positive outcomes Problem solver who meets deadlines Able to present information including ability to coach, advise and develop others Wide ranging knowledge of clinical governance standards and external bodies, such as the CQC and JAG Desirable Knowledge of local and national health policy and the wider health economy Quality / Attributes Essential Flexible approach to work including some evening and weekend presence Self-motivated and able to work on own initiative Desirable High standards Person Specification Education / Qualifications Essential Registered NMC or HCPC Related post registration qualification Evidence of continuing professional development Qualification is a relevant discipline (ward, theatre or endoscopy) Desirable Professional post registration qualification in a relevant subject Management qualification Experience Essential Current and consolidated experience at a senior level in either Theatres, Endoscopy or Ward Experience in managing a team of clinical staff Knowledge of relevant NMC/HCPC, Clinical Governance and JAG standards Desirable Private healthcare experience financial and commercial experience Expert knowledge on JAG accreditation Knowledge / Skills Essential Strong leadership and communication skills to effectively manage staff and resources Ability to develop and implement strategic plans for departments Able to deal effectively with difficult, sensitive or challenging issues in a supportive and professional manner to effect positive outcomes Problem solver who meets deadlines Able to present information including ability to coach, advise and develop others Wide ranging knowledge of clinical governance standards and external bodies, such as the CQC and JAG Desirable Knowledge of local and national health policy and the wider health economy Quality / Attributes Essential Flexible approach to work including some evening and weekend presence Self-motivated and able to work on own initiative Desirable High standards Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name OSD Healthcare Address ONE MEDICAL HOUSE BOUNDARY WAY Hemel Hempstead Hertfordshire HP2 7YU Employer's website https://osdhealthcare.co.uk/ (Opens in a new tab) Employer details Employer name OSD Healthcare Address ONE MEDICAL HOUSE BOUNDARY WAY Hemel Hempstead Hertfordshire HP2 7YU Employer's website https://osdhealthcare.co.uk/ (Opens in a new tab). Location : ONE MEDICAL HOUSE, BOUNDARY WAY, HP2 7YU Hemel Hempstead, Hertfordshire, United Kingdom
